Complaints
Customer Complaints Summary
- 142 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received text messages from this company and harrassing threatening phone calls. I have never done business with this company nor have I purchased anything from them. They have threatened to take me to court for a debt I do not owe and when I asked for proof of it they refused to provide it. I am well aware or Maryland’s statute of limitations and laws and I don’t have any outstanding debts owed to this company. I want them to stop contacting myself and any members of my family. Threats are absolutely not okay. Their debt collectors are rude and harrassing.
Business Response
Date: 01/30/2025
To Whom It May Concern:Thank you for bringing this matter to my attention. I have closed the account at our office and returned to the current creditor as requested. However, upon request, we are still able to provide Ms. ***** documentation validating the debt. I would like to offer my apologies to Ms. ***** if our representative acted in an unprofessional manner during their discussion. I have ordered the Quality Assurance Department to look into this communication and frequently monitor her calls for the next few weeks to ensure she is adhering to company policies and procedures. Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing MemberInitial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by P&B Capital Group from ###-###-####, asking me to call back ###-###-####. When I called all I got was how can I help you. I explained I was contacted and was returning a call. I gave the reference number I was sent. I do acknowledge this debit. However the person I spoke to was very rude. The individual never gave a name. They offered me a settlement but before that I was told this is being filed in my county. The settlement I was quoted, $1600. I stated I would pay the full balance. If they had a payment plan. I was told they did and I would have to pay $300+ today and I stated i couldn’t today but I could on Friday. The woman told me well good luck and hung up on me. I stated i wanted to pay the debit. If they want to take it to court, I had the call also recorded. So I’ll present it as evidence to support my willingness to pay the debit and the company wouldn’t work with me.Business Response
Date: 11/19/2024
To Whom It May Concern:
Thank you for bringing this matter to my attention. I would like to offer Mr. ******* my sincerest apology if any of our staff acted in an unprofessional manner during their contact with him. The allegations in the complaint are against our policies and procedures. I have placed the account into one our supervisor's queue, and he will be reaching out to him shortly. Should you have any questions or concerns, please do not hesitate to contact me.
Very truly yours,
Sean W****
Managing Member
Initial Complaint
Date:11/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don’t owe a debt to P&B Capital group I am receiving threatening text messages. I don’t even know what this is pertaining to please stop the harassment or legal action will be taken . No debt has even been Identified do not put anything or my credit reports as I have no original contract as requested or any agreement with P&B.Business Response
Date: 11/07/2024
To Whom It May Concern:Documentation verifying the debt is being sent to Ms. ******. All attempted communications will cease while she has adequate time to review. Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing MemberCustomer Answer
Date: 11/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** ******
Initial Complaint
Date:10/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received services, conducted business with or ever signed a contract with this company but they have been trying to collect on an unknown debt during a timeframe where their Indiana collection license was expired (12/29/2023 - 09/17/2024). I would like this account deleted from my credit report immediately!Business Response
Date: 10/04/2024
To Whom It May Concern:Thank you for bringing this matter to my attention. This account was recalled from our office by the current creditor on 9/25/24. An order to delete or tradeline was placed with ********** that day. Our collection agency license has been in full effect during our collection efforts. As we are a third party collection agency, we would never have a contract with any consumers. We collect on contracts between consumers and the original creditor. Should you have any questions or concerns, please feel free to contact me.Best Regards,Sean W****Managing MemberCustomer Answer
Date: 10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****
Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text message from this company at 1:30 AM!! They have no right contacting me outside of business hours!Business Response
Date: 11/25/2024
To Whom It May Concern:I would like to offer ***** my apologies for the inconvenience. We have addressed the issue with our vendor, and it will never happen moving forward. That text was supposed to go our PM instead of AM. Should you have any questions or concerns, please feel free to contact me.Thank you,Sean W****Managing MemberInitial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a call from my son that his father (my EX husband for the last 15 years) advised him that P&B “law services” have called him and his current wife multiple times in an attempt to contact me to serve me process papers. I have NOT re wives any formal communication regarding any such debt via mail/email. As I stated before, we have not been married for 15 years and no longer have contact due to our son being an adult, second, he is not tied to ANYTHING financially of mine nor is his wife so why are THEY being contacted about anything AND telling them they are trying to get in touch with me to serve me ultimately causing stress to my son. To my understanding this is illegal to contact an ex spouse unless they are somehow tied to the debt and can be considered harassment. They were told they were doing a reverse trace to locate me, however, if you were in fact doing that, you’d know what my current address is AND you have my phone number. You want want to serve me, you KNOW where I live.Business Response
Date: 11/25/2024
To Whom It May Concern: Our company denies the allegations of this complaint. However, I have had the current creditor cease collection on the account and recall from the current agency working it. They have considered this complaint as a cease & desist as well and will send the account for review. Should you have any questions or concerns, please feel free to contact me. Very truly yours, Sean W****Managing MemberInitial Complaint
Date:07/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to absolutely stop being contacted by this company. Gabrielle was absolutely so unprofessional and LIED. I have email PROOF the payment plan was to start August 16th with one payment of 150$ due before July 19th which was paid, and then they took more out. STOP contacting me, stop contacting my family. I have received no verification of debt. Their tactics violate the federal law and I want to be taken off their call list and their accounts. I am so done with their illegal harassment.Business Response
Date: 12/06/2024
Thank you for bringing this matter to my attention. I apologize if one of our representatives acted in an unprofessional manner during their contact.
I have considered this complaint as a cease & desist order. The account has been closed at our office, and she will not be contacted again by our company.
Should you have any questions or concerns, please feel free to contact me.
Very truly yours,
Sean W****
Managing MemberInitial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received multiple calls and texts from P&B. My husband has as well at his personal number and he is not listed as client at P&B. Every message leaves a different call back number. I spoke to rep today and told him I have not received any verification of debt letter or email and that once I have time to look through my records I will call back to arrange payment. His response was “you won’t find anything from us. I’ll go ahead and turn your case over to an attorney in your state for litigation.” I don’t even think this place is legitimate. I’m not going to pay something where I haven’t received any correspondence. I’ve only received text messages with a reference number.Business Response
Date: 07/24/2024
To Whom It May Concern: I would like to offer my sincerest apology to Ms. ******* for her negative experience with our company. A validation notice was emailed to her on 4/12/24 informing her of the debt upon placement. I have deleted all numbers on file except the one provided in the complaint. In addition, documentation validating the debt is being sent to her for review. She will not be contacted while she is given adequate time to review said documentation and respond. Her account will also be reported as consumer disputed. Should you have any questions or concerns, please feel free to contact me. Very truly yours, Sean W****Managing MemberInitial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no knowledge nor am I under any contract pertaining to p&b capital group. Please remove this from my consumer report immediately!Business Response
Date: 07/22/2024
To Whom It May Concern: This complaint is the first request for validation our company has received. Documentation validating the debt is being sent to Mr. ******* at the address provided in the complaint. There will be no attempted contact for an adequate time for him to review said documentation and respond. In addition, the credit bureaus will be updated for this account to be reported as consumer disputed. Should you have any questions or concerns, please feel free to contact me. Very truly yours, Sean W****Managing MemberInitial Complaint
Date:07/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
P&B capital group made a phone call to me. They were unable to get ahold of me as it showed up as potential spam in which I believe it is. They called my sister and are starting to harass her and other family members which goes against the credit law. They are constantly harassing me. I have yet to see any documentation on what debt they think I owe. I want this taken care of immediatelyBusiness Response
Date: 07/17/2024
To Whom It May Concern:Thank you for bringing this matter to my attention. I have deleted all numbers on file except the one provided in the complaint. A validation notice was emailed to her on 4/3/2024. Our representatives will try to contact her at the number provided. We would be happy to resend the validation notice or send documentation validating the debt upon request. Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing MemberCustomer Answer
Date: 07/17/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I want in writing none of my family members will be contacted and that your to call solely me. I have never received an email verifying any debt nor have received written documentation via mail. Until I receive this, I am requesting a cease and detest. Regards, ***** **********Business Response
Date: 07/17/2024
To Whom It May Concern:As stated in my response, all numbers were taken off file except the one provided in the complaint. Calls will only be made to that number. In addition, I stated that upon request, we would be happy to send documentation validating the debt. This rejection has done that, so documentation validating the debt is being sent to her for review. Should you have any questions or concerns, please feel free to contact me.Very truly yours,Sean W****Managing Member
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