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Business Profile

Waterproofing Contractors

B-Dry Systems of Southern NY Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BDry installed a system in the basement of my home which compromised the footing of my house, they should have never installed it as it will cost 50,000$ to repair this issue. I have asked BDry to take some responsibility since their company shouldve never installed this system in the first place and they dont want to cover any of the mold issues or cracks in the wall. Their system was built faulty and they should take some of the responsibility for the repair.

    Business Response

    Date: 06/21/2022

    Dear ***********,  
    On 6/20/22, 1:30 pm i did a site visit to your residence.  I met with *************, she had mentioned that you were busy and would not be able to step outside to meet with me in person.  We did a job here in November of **** to address a ground water problem a different owner had at the time.  I have read through your concerns/complaints.  The issues you are experiencing do not pertain to work that we did 37 years ago.  It is my understanding that you just moved in approximately 1 month ago.  However, There are a number of issues at this residence that have been neglected for some time that are contributing to these problems. 


    Per the request of *************, I will put together a list of recommendations to address the problems you are experiencing and we would be happy to assist you with them if you would like.  
    Sincerely,
    ****

B-Dry Systems of Southern NY Inc. is BBB Accredited.

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