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          Northern Comfort Heating & Cooling, Inc. has 1 locations, listed below.

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            Business ProfileforNorthern Comfort Heating & Cooling, Inc.

            Pool Service

            At-a-glance

            Customer Reviews

            3.25/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers plumbing, electric work, heating, air conditioning, and pool heater services.  We service all makes and models of cooling systems including heat pumps, heat recovery and electric, oil, and boilers. We also service and repair pool heaters, and basic home owner repairs as needed.

            Business Details

            BBB File Opened:
            4/1/1990
            Years in Business:
            34
            Business Started:
            1/1/1990
            Business Started Locally:
            1/1/1990
            Business Incorporated:
            7/9/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Northern Comfort Heating and Cooling Inc.
            Business Management
            • Mr. Carl W. Priest III, Owner
            • Mrs. Peggy Priest, Owner/Manager
            Contact Information

            Principal

            • Mr. Carl W. Priest III, Owner

            Customer Contact

            • Mr. Carl W. Priest III, Owner
            • Mrs. Peggy Priest, Owner/Manager
            Additional Contact Information

            Fax Numbers

            • (315) 538-8083
              Other Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On May 17th we had Northern Comfort come to service our pool heater. We were quoted $99 to come out and $99 for diagnosis. The tech arrived and could not figure out the issue. He called ******* tech support several times and still was unable to figure out the issue but raised the gas pressure even though that had never been an issue and nothing had changed since installation. In the end he spoke to a ******* salesman that their company was familiar with who suggested turning a gas valve screw. It appeared to work and heater finally stayed lit. It was only after this I was told the bill was $600. When asked what the additional $400 was for, i was told it was for "advanced" diagnostics. I guess the phone calls to *******? I was then told the initial diagnostic fee only covered 30 mins, and the additional time was $200 an hr. I was NOT told this before the appt and at no time did the tech tell me there was going to be an additional charge if he kept trying to figure out what was wrong. I ask to speak with the owner and was given a women on the phone who was very rude and told me never to contact the company again. Less then 24hrs later the pool heater overheated and shorted out the Stack Flue Sensor and stopped working. I have emailed the company several times and they have not responded. It now appears that their "fix" may have caused additional damage to the heater. I have been in contact with ******* and they agree. I requested at a minimum a refund or that they return and fix the heater correctly. No response. Its very disappointing as they were recommended by a friend.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Vicky R

            01/10/2023

            I'm sure if you're friends and family you'll get a "fair" price. As a business owner, nothing is a fair price. It's an opportunity for businesses like these to fairly ADD to the bill to maximize their time. I have a gas furnace on a 20-foot roof and it stopped working today. My thermostat read 60 degrees when it was supposed to be 70 degrees. I reached out to this business due to the "raving" reviews but if you are a business owner, their process is actually: 1. Have someone come out to the business ($99) 2. Run a basic diagnostic by walking around the furnace ($91) 3. Dall 1-800 the furnace's tech support to actually look inside the furnace ($250).. must be their cellphone plan only running on pre-paid minutes? 4. Identify the root cause was a 2-inch filter replacement ($198 in additional labor) 5. And then return the next day with QTY 2 2-inch filters that are $17 each (so $34+$99) So the bill for QTY 2 replacement filters for $832. Oh, and if you need to ask if there are payment plans, this person named Peggy will be nasty. Overall, I should've just bought myself an extension ladder for $300. This experience just validates that.

            Northern Comfort Heating & Cooling, Inc. Response

            01/23/2023

            Second response to the same complaint: Hi *****; Northern Comfort does not have a friends and family plan. We do have a club membership that offers a 15% discount on service/diag/parts for jobs. We could have reviewed that with you however you were not willing to discuss anything other than a payment plan when we spoke. When you originally called the office, you mentioned you were renting a commercial building and your landlord was to pay for the no-heat call you were calling to schedule. We discussed at that time Northern Comfort does not bill and we are COD. You were not willing to pay the fees so chose to get in touch with your landlord. You called us back 45 minutes later to schedule the call because you found out that the lease does not include hvac service. We again discussed the service/diagnostic fees and asked where your furnace was located. Once we realized you had a rooftop unit, we asked if the unit was accessible or if you had a ladder to access the roof. You said you had a ladder available. You received two email notifications. One stating that the job was created which also described the service/diag fee and that we are COD. The second stated the same information when the technician was on the way. Both emails were opened by you. The technician arrived 90 minutes after the job was booked and saw the ‘ladder’ you had on site. It was not able to reach the rooftop, so the technician had to go back to the shop and obtain a ladder to reach the roof. The technician spent three hours total on your site between obtaining a ladder, doing the first part of the diagnostic (30 minutes of reviewing the furnace issues), reaching out to technical support for your unit by phone, and then completing advanced diagnostic on your unit that had not been maintained in several years. The filters were black and after advanced diagnostic with technical support, they determined that everything else in the unit was functioning correctly at that time. Since the unit was able to run again without the filters, the root cause could arise again because it was undetermined by the technician and technical support. You questioned our technician about a payment plan when the job was completed. He called the office to discuss your terms. I am sorry you believed we were nasty on the phone. We did offer you a payment plan which we never do as a business. We offered you to write two checks, one for yesterday, and one for a week from that date. You chose not to accept that plan.

            Local BBB

            BBB of Upstate New York

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