Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being a member since 2010 thy now dropped ** out of the blue. I talked to the supervisor ******. She said they sent out 2 warning emails which I never received because they sent them to an Email I no longer have. I can still sign into my member page which I uploaded to you and it says I am a Hall of Famer. She said there were people in our area that have submitted more.Here is what someone else had to say about the company ************** August 25, 2021 by ***** from ************* ************ dropped me out of the blue after being in the panel for several years. When I asked why they dropped my account, they said there was too many other people in my area. I had just scanned my groceries 2 days before and got credited and then they dropped me. I also had a lot of points built up and had been doing the surveys also. I was close to picking out a gift, only **** points away and could have made this by the end of the year. This was very aggravating. They claimed once I sent the scanner back in, I would be able to login back into the website, and pick a gift card. I don't know why they would allow someone to access their site again once their account had been terminated, doesn't make sense. Also, I tried to get them to have the owner or president of the company to call me back, ***************************, and so far she hasn't. They also didn't call me or leave a voice mail message either about dropping me from the panel. Beware of this website. All of their emails seem like generic emails and several of them are not monitored either.

  Business Response

  Date: 03/14/2023

  We confirm ****************** has been an NCP panel member since 2010.
  
  Through recruitment and regular communications, all NCP panel members are regularly informed of the requirements of panel membership --specifically submitting UPC barcoded data.
  
  ****************** was participating regularly and providing enough UPC barcoded data to meet membership requirements. 
  
  However during the calendar year of 2022, ****************** provided only $80 of UPC coded purchases.
  
  The messages that ****************** would have received had NCP had his correct email would have clearly indicated the importance of sending us UPC barcode data and that he was failing to submit the minimum.
  
  At this point, we are offering ****************** the opportunity to rejoin NCP with his current points total as long as he provides the purchase data required to maintain his membership.  If he does not do so, his membership will again be terminated. 
  
  We will send all correspondences to the address indicated in his BBB complaint --  ******************