Customer ReviewsforCovCare Inc.

I was not surprised at all to discover these very poor reviews for COVCARE after not receiving masks that I ordered almost 3 weeks ago! (I agree also with another reviewer that if I could give a rating of 0 stars I would). I called COVCARE today at the number listed on the order confirmation I received via email (starts with area code 347) and, of course, no one answers but you immediately get a text saying ""Sorry we missed your call. How can we help?". When you call back, however, no one answers nor does anyone answer the phone at their Staten Island location either. I would like very much to get the masks I ordered or a refund. It is my understanding, however, of how BBB works is that I would have to file a complaint with BBB instead of a review in order for them to take action against this company. If this is the case I would be happy to withdraw this review if I could substitute it with a complaint. Please let me know, thanks very much, as consumers are obviously really being scammed by this company and the authorities (whoever that *** be:) need to be made aware of this problem and deal with this unethical company.

Heres what they say about not shipping my order after 4 months.I would like to inform you that we are currently backed up for Black POWECOM KN95 Respirator Face Mask due to the high volume of orders. The masks can take up to 2- 3 weeks to ship. However, we are ready to offer you an exchange with the available masks - Black KN95 masks or White KN95 masks. You will receive an exchange for the equivalent amount that you have paid. Please let us know how you would like to proceed.Please do let us know if you would like to go for an exchange Black KN95

I have used CovCare twice. The first time everything went normal which is why I used them a second time. 4 months later I have not received my product nor my money with the most extensive excuses and runaround.

To be fair and balanced, I've been buying KN95 masks from CovCare for almost 3 years, and never experienced any problems. Their prices beat everyone's, and their shipments were on time. Recently, I had delays and some dubious explanations for several months. The order was for KN95 masks. ************** in cust service personally kept abreast of the issue, and ultimately I did receive my order. I approved a substitute, and received legitimate 5-Ply masks. Since there are national supply chain issues (empty shelves everywhere) I believe that CovCare is no exception to this, but must improve its communication. Just the facts, even if it's a big delay. Candid, honest and efficient cust service reps, like *******, would be helpful. I'll continue to order from CovCare, without any reservations. **************

I gave CovCare a 1 star rating only because I could not give 0 stars.I purchased N95 masks from CovCare three times. Only once did they send the product that I ordered. The other two times they sent an inferior product that cost less than the product for which I paid. I was not aware that I could purchase these same masks elsewhere; I have since found out that I can buy the same masks on ****** for half the price that I paid CovCare and I also get free Prime shipping.The first time they sent the wrong product I was too busy to fight with them. Also they had my credit card number, which made me very anxious. The second time I received the wrong product I called and requested that they send the product that I ordered. CovCare asked me to send them a picture of what I had received. I did that and also included a copy of the mailing label. I waited two weeks and heard nothing. I called again this week. There was no answer on their phone line which they advertise as being available 24/7 365 days a year. So I sent an email. I received a response and again I went through the process of sending a picture, etc.. I forwarded previous correspondence. The tech support person sent an email and asked if I would be willing to settle for a refund for the difference between what I paid for and what I got. I had previously told him that I did not like the product I received; had never used the cheaper masks that I gotten before; and I wanted the ones that I ordered. I emailed my previous correspondence. I have not heard back.Fortunately, I paid using ****** and I am requesting a full refund. I also intend to alert others that this is not a company that you want to do business with.

I ordered masks the end of January of this year,2022, and never received them even after many inquiries. The reply was always the same that they were shipping out ****** masks per day.Finally in June I requested a refund and am waiting to see that on my credit card.

THIS COMPANY IS A SCAM OPERATION AND SHOULD BE AVOIDED AT ALL COSTS. It's a SCAM, SCAM, SCAM, please please don't order from them. Is there anyway for someone to stop them from scamming people? We ordered KN95 masks and received cheap, 2-ply masks WEEKS LATER. Every time I called, I spoke with the same person with a very distinctive accent and each time, she USED A DIFFERENT NAME. I called them multiple times and emailed them many other times.You will never get past her. Then she told me to be patient and give them another 2 weeks to get back to me they never did. When I called next she said they were going to send me the correct masks as soon as they received the wrong masks back unless I preferred a refund. I told her, yes, please issue me a refund and still have not received it.

Avoid completely. I ordered Covid Tests 4 months ago and I still don't have them. I've emailed with no response. I've been on hold forever to request a refund.

Just like all the other comments below mine: THIS COMPANY IS A SCAM OPERATION AND SHOULD BE AVOIDED AT ALL COSTS. What makes it worse is I chose them from a government list of reputable companies that supply masks.We ordered KN95 masks and received cheap, 2-ply masks6 WEEKS LATER.Every time I called, I spoke with the same person with a very distinctive accent and each time, she USED A DIFFERENT NAME. I called them 18 times and emailed them 7 times.You will never get past her. She told me to send a photo of the wrong masks and she's send it to the ******************* I did it. Then she told me to be patient and give them another 2 weeks to get back to methey never did.When I called next she said they were going to send me the correct masks as soon as they received the wrong masks backunless I preferred a refund. I told her, yes, please issue me a refund and returned the masks. Which she again asked me to be patient and give them about 2 weeks. They didn't issue me a refund. Instead, I got another email saying "your masks have shipped." I live in a high-rise and gave the front desk people, who receive packages, the shipping/tracking number and had them refuse the shipment.I called her one last time and she acted surprised I was sent another shipment. I said unless I can speak to someone "above her" right then, the only call I'd be making next would be to my bank to initiate a chargeback. This is exactly what I did. And 2 weeks later, I got another email saying my masks have shipped and I again instructed the front desk to refuse it.The chargeback process has just concluded and my money has been restored to my account, by the bank. CovCare failed to respond adequately to any of the bank's requests.Again: STEER CLEAR OF THIS COMPANY. Unfortunately BBB doesn't allow reviews of zero stars, so I'm forced to give it a "1." I'd have preferred to go into the negative numbers.

After taking over a month to ship the 100kn95 masks I ordered, I received ****** knock off non medical masks. **************** would not reply to me. I filed a dispute with my bank, which they fought and won because I couldn't find someone to certify that the masks were fake. This company is a fraud and cares just enough to keep you from getting your money back on their scam.