Complaints

This profile includes complaints for Price Chopper Supermarkets's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Price Chopper Supermarkets

  461 Nott Street Schenectady, NY 12308

• 

  Price Chopper Supermarkets

  1881 Western Ave Albany, NY 12203-6021

• 

  Price Chopper Supermarkets

  979 Central Ave Albany, NY 12205-3503

• 

  Price Chopper Supermarkets

  105 Plaza Ln Cobleskill, NY 12043-5020

• 

  Price Chopper Supermarkets

  461 Nott St Schenectady, NY 12308-1812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whenever I enter the store they have their lines blocked with a strap (Held by magnets) did not know that till I talked to a manager. They also have a few non quick release ones that are on a pole that they stretch a few lanes. If there was an emergency all exits are not to be blocked. They are it doesn't matter if they are quick release or not. They state that it is to stop people from just walking out. They have locking carts for that as I grabbed a cart to load up cans and bottles and it locked at the door, because I did not bring it through a line first. This is a public health concern that needs to be addressed.

  Business Response

  Date: 08/12/2025

  This is in response to Mr. *******'s complaint to the Better Business Bureau on August 11, 2025. Price Chopper continues to be committed to addressing consumer complaints and has a toll-free number in place for the convenience of our customers (###-###-####). We have operators available Monday through Friday from 9 am to 4:30 pm. 
  Our stores have fire inspections done frequently to ensure that the safety of our customers and teammates is being met. Register lanes are not typically considered an emergency egress and are not designed or intended for that purpose and the areas around to the other exits are sufficient in the case of an emergency exit. 
  Price Chopper exists because of and for the people we serve and we appreciate Mr. ******* bringing his concerns to our attention in this matter.

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th I downloaded ecoupons for use at Price Chopper. The ecoupon did not work. The store didn't offer to give me the dollar I was supposed to have saved, the staff at the store said they couldn't give me the dollar unless I could show them on my phone that I had clipped the coupon (I don't have cell service at home; I clipped it from my desk top computer), and the store manager never showed up when I asked for her. When I complained to Price Chopper Customer Service, I was accused of not "clipping" the coupon, but I double checked to be sure the coupons were in my "wallet" before closing out of my account. The woman just kept repeating "you didn't clip the coupon" and didn't listen to a word I said. I asked for her supervisor. The supervisor admitted Price Chopper has problems with ecoupons not applying to people's accounts. I asked her why the program was still in existence if management knew it was experiencing so many problems, but she didn't' know. I have also had numerous errors made via the use of the self checkout scanners. They rarely report sales items correctly so you pay full price for something that should be on sale. This is a deceptive practice and the company is lying to the public. They need to take down their ecoupons until their IT department fixes them. They need to fix their scanning system that also falsely over charges people. They should be reported to the State Attorney General's office for lying to the public.

  Customer Answer

  Date: 08/20/2025

  The company, Price Chopper, has called me and sent me a $25 gift certificate for use in the store.  They said they will address my concerns with the uncooperative staff, but don't understand why the electronic system wouldn't' load my e-coupon.  I guess this is the best we can do.  Frankly, these are all "head games".  They should just give everyone their lowest price like WAlmart does and stop requiring us to clip coupons- electric or otherwise or do bogus sales.  Turns people off and wastes everyone's time.
  
  ***** *******

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the last year, I have acquired four 5 gallon Poland spring jugs of water that i do not need to exchange. I paid a $5 deposit for each one and would like my deposit back.
  I emailed them and they said that they no longer accept returns, unless it is an exchange for new bottles. (case id ******)
  I have two bottles that i do exchange on a regular basis. I do not need an additional four bottles. to exchange on a regular basis. .
  I would like my deposits back because I paid price chopper for it and they refuse to give me back my money

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store manager closes the store at his own leisure and not follow store hours. I had to get milk for my granddaughter and them being the only store open that has it had ten mins still till they closed and the manager stood at the door cursing me telling me they are closed and when I told him I just need to grab a milk for my grand daughter he said too bad told me they are closed and to leave from in front of the store. This happens too often and since it has now affected my grand child I’m reporting this to I in hopes the company I’ll address’s it with him and have it stop happening, thanks for your time. This Friday night may 16th at 11:50

  Business Response

  Date: 06/27/2025

  
  This is in response to Mr. *****'s complaint to the Better Business Bureau on May 19,2025.
  Price Chopper continues to be committed to addressing consumer complaints and has a toll-free
  number in place for the convenience of our customers (###-###-####). We have operators
  available Monday through Friday from 9 am to 4:30 pm.
  On behalf of Price Chopper, I'd like to personally extend my sincerest apologies to you for the actions or
  our Endicott Night Manager and also for our subsequent lack of communication in acknowledging the
  mistakes that we made and the discomfort they caused you. I brought your concerns to the attention of
  the store manager who has coached and counseled our teammates.
  We strive for excellent customer service and appreciate this matter being brought to our attention
  so that we had the opportunity to retrain our teammates on customer service so that these
  occunences will not happen again.
  Sincerely,
  
  Debbie W****
  Paralegal
  

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE ATTACHEDOn September 30th I purchase baby back ribs.(CASHEIR #246 IS ON MY RECEIPT WITH DATE AND TIME) The use by date was October 10th. On October 5, I opened the package of Ribs at home to prepare them for dinner that evening. The putrid smell from the ribs was eye watering and stomach sickening. This is the second package of ribs in less than two weeks that were completely rotten, yet had several days to a week left before the best used by date! On my first return, a customer service rep at the customer service desk, named Joyce, handled my situation. She was obnoxious, inconsiderate, and challenged every thing that I had told her of when I purchased them, to speaking to the meat representative(He told me to bring them in and they would scan the UPC code for a refund or credit) that I did not need my receipt. As with my first purchase of RIbs, the RIbs purchased on September 3oth and opened on October 5, I no longer had the receipt. Why? They still had another 5 days of "freshness"! Again at the customer service desk, Joyce was the rep. She was obnoxious about my return of Ribs again, did not care about my needs, questioned where was my receipt, stated regardless of the date of ribs its my job to hang on to the receipt. When looking at my advantage card by phone number, she could not see the ribs I purchased on tlehat date nor the chicken at the same date and time (two separate transactions). She then said to her coworker/a trainee (landon?), to issue me a gift card, but only in $15 amount as I did not have my receipt! I told her and him this was unacceptable and asked to speak to the manager. They then contacted "Tim" and said I had to wait. Joyce then ignored me, and waited on other people. It was as if I didn't exist. Finally a gentleman approached me and said he was the assistant manager, I believe his name was Tim. I explained everything to him He wanted to know what isle I went through to purchase the ribs and chicken, PLEASE SEE ATTACHED DOCUMET

  Business Response

  Date: 10/28/2024

  
  This is in response to Mr. ******'s complaint to the Better Business Bureau on October 7,2024.
  Price Chopper continues to be committed to addressing consumer complaints and has a toll-free
  number in place for the convenience of our customers (###-###-####). We have operators
  available Monday through Friday from 9 am to 4:30 pm.
  On behalf of Price Chopper, I'd like to personally extend my sincerest apologies to you for the actions of
  our Plattsburgh store customer service teammates, and also for our subsequent lack of communication in
  acknowledging the mistakes that we made and the discomfort they caused you.
  We strive for excellent customer service and appreciate this matter being brought to our attention
  so that we had the opportunity to retrain our teammates on customer service so that these
  occurrences will not happen again.
  Sincerely,
  Debbie W****
  Paralegal
  

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a distressing incident that occurred on July 27, 2024, at approximately 11:10 am at your 709 Central Avenue, Albany NY 12206. I was shopping in the meat department, taking my time to select products, when a male employee began pacing behind me and seemed to be bothered. I noticed him bending down towards the packet that I had set aside and asked me if I was taking that package. I glanced over to look at him and said, "No, not yet," and continued to look at the package that I had in hand. The employee remained in a reaching, bending-down position and grabbed the package and said, "Then put the **** back, don't come messing up my section" at the same time he began to organize other packages.
  
  I replied with, "If you didn't like where the package was, all you had to do was put it back where you wanted it to be since you're the one that works here." The employee proceeded to answer back with discriminatory remarks, implying that I thought I could treat him poorly because of his race. I felt disrespected, harassed, and targeted and everything escalated into a heated exchange.
  
  I walked over to the front desk and requested a supervisor. I asked the supervisor if he could please look at his cameras and observe what happened. The supervisor claimed no access to security cameras. The supervisor sided with the employee, stating he was under pressure to complete tasks. The supervisor seemed uninterested in assisting me and provided vague answers to my questions.
  
  I was shocked by the lack of support and understanding from the supervisor. I asked the supervisor for headquarters' contact information, which he initially refused to provide. The supervisor's belated apology was insufficient, and I left the store feeling anxious, frustrated, and humiliated.
  
  I request a thorough investigation, appropriate disciplinary action against the employee, and measures to ensure customers are treated with respect and dignity.
  
  Sincerely,
  ******* *****

  Business Response

  Date: 08/15/2024

  
  Dear Ms. *****:
  This letter is in response to your complaint to the Better Business Bureau on July 27,2024. Price
  Chopper continues to be committed to addressing consumer complaints and has a toll-free
  number in place for the convenience of our customers (###-###-####). We have operators
  available Monday through  Friday fro111 9 an1 to 4:30 pm.
  We are sorry to hear that you encountered a negative experience with one of our meat
  teammates. Please be advised that the teammate has been coached and  counseled on how to
  properly interact with our customers.
  On behalf of our company, I extend to you a very sincere apology and regret that we did not fully
  satisfy your shopping needs.I hope that you will use the enclosed $30.00 gift card to visit
  our store again. Price Chopper exists because of and for the people we serve, like you.
  Sincerely,
  Debbie W****
  Paralegal
  

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-15-23
  The complaint or dispute is that , I visited the price chopper store on 12-15-23 , in the evening and I went into the store to purchase 18 cans of ******** soup that was on sale . They did not have in stock, the particular recipes or flavors that I required for my wife. I would like to go further and explain , that my daughter had gone in the store a few minutes before I did , and received a rain check for herself, for the same sale on ******** soup. I don’t mean to sound petty but Ihappen to be considerably physically disabled and it took considerable effort to go in the store. I went in the store , found they no longer had in stock the flavors or types of soup I required . I brought this to the attention of a cashier by the name of Shawna , which has been friendly in the past . But unfortunately this visit turned out to be the opposite. Due to my daughter having gone in ahead of me and gotten a rain check for herself , she does have Her Own”””””” “advantage” card for her own purchases , as she buys and prepares her own meals . Shawna”””” refused to give me a rain check for the sale price on the ******** soup on sale that week , 18 cans at $1.00 per can . This was due to my older daughter having gone in to shop for her own needs ! Why should my wife , my other younger daughter and I have to be denied the sale price of a staple food item . I am simply seeking a sale price of 18 cans of ******** soup for $ 18.00 . My older daughter has her own “advantage card” and I have my own, I hope you understand my complaint but I also don’t mean to sound petty. we are a very poor family. Things won’t get better unless we point out , what is wrong .Thank you for your time. Look forward to your reply.
  Yours sincerely ,
  ******* ** ********

  Business Response

  Date: 02/16/2024

  Attached please find our response to Mr. ********** complaint.  I mailed him his letter and gift card in today's mail.

  Thank you.

  Debbie

• Initial Complaint

  Date:04/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my sister was ************ my sister walk up to the line after her she through the lanes closed signed down my sister said that was rude she started arguin calling us all types of fat ******* making threats come outside ok the supervisor couldn’t handle her making it seem like she left when I came out she was waiting in her vehicle making more threats yes I walk up to the vehicle telling her get out the car she hit me with the vehicle we called the cops they taking sides because she an little than me n my sister the fact she was disrespectful making threats n claim she was scared so that give her an right to hit me with an car

  Business Response

  Date: 05/03/2023

  Dear Ms. ******:This is in response to your complaint directed to the Better Business Bureau on April 27,2023. We note that we do not have any record of you being an Instacart shopper in our stores.We are sorry to hear about the incident in our store on April 23,2023. Our understanding is that one of our store employees purchased an item in a checkout lane that was about to close, and put up the sign about the lane being closed. Upon doing so, she purchased her item and went to her car.Our understanding, is that two individuals, perhaps you and your sister, became upset that the lane was closed before you could check out, followed our store employee to her car, and a confrontation ensued during which the police were called. We do not have any indication that our employee hit you, or anyone else, with her car. Nor do we have any indication that any store employee directed threats or insults to any Instacart employees.Please let me know if you have any further questions.Sincerely,Paralegal cc: Better Business Bureau

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 11 One4All swap gift cards from Price chopper Oxford #248 store. The Ad shows 8x Advantage rewards for this gift card. But I only got 1x advantage rewards point for the order.
  
  The order information is: 04/22/2023 12:30pm *** ***** ******* I am attaching the receipt in this complaint.
  
  My advantage card# is ***********

  Business Response

  Date: 04/28/2023

  Good Morning,

  Attached please find our letter in response to ******* ****s BBB Complaint.  The response was sent to ******* *** via the e-mail address provided on the complaint.

  Thank you.

  Debbie

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ***
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (#********) for 4 x $500 One4All gift cards from https://*************.************.com/ on 04/17/2023. The website shows "Get 10x Advantage Rewards" for this gift card. But I only got 1x advantage rewards (2000 points) for this order. My advantage card # is **********. My name is *** **.
  
  I called the customer service and one lady asked me to send an email to ****************@***********.com. But I got the message: "There was a temporary problem delivering your message to ****************@***********.com. "

  Business Response

  Date: 05/04/2023

  The business notified BBB that the issue was resolved.

  Customer Answer

  Date: 05/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** **