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Business Profile

Remodel Contractors

Ark Remodeling Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered into a contract with ***** (**) ******* on 8/14/2022 and paid an initial $11,675 deposit. It took some time to get the permits and ** requested and additional $2800 to pull the permits. He edited the contract to include schedule payments based on completion milestones. To date I have paid over $28,473 and he has completed a partial demo and claims that he doesn't have any money to buy materials or continue and I would have to pay more up front or wait. My house is now exposed to the elements and only purchased less than $5000 worth of materials.

    Business Response

    Date: 06/22/2023

    I entered into a contract with ***** (**) ******* on 8/14/2022 and paid an initial $11,675 deposit. It took some time to get the permits and ** requested and additional $2800 to pull the permits. He edited the contract to include schedule payments based on completion milestones. To date I have paid over $28,473 and he has completed a partial demo and claims that he doesn't have any money to buy materials or continue and I would have to pay more up front or wait. My house is now exposed to the elements and only purchased less than $5000 worth of materials.

    Hello and thanks for the email.

    First and foremost, I want to say I did everything I could to get the Client done as much as I could.  Since covid, I have had to try and keep going with shutting the company down in its entirety.  As per contract the contract I did purchase materials, but hes mentioning ******* in materials and ******* in permits fees and insurance to pull the permit.  2nd the customer is saying ********************** CO,  he has no contract with ARK REMODELING.   that is my sons company that pulled the permit, since all my insurances had expired to the wait for the permit and the nature of coming out of covid without taking and PPP loans or anything for small business.  THE Customer has a contract with NY HOME RENOVATION, NOT! ARK REMODELING, sorry for the exclamation point its just a highlight btw. I edited the contract so we can keep the job moving reducing the payment plans with more milestones.  Even to the point I had him write the full 2nd check for **** to the ***** and not me directly but to my project guide ******** and his guys , the only other check I asked him was to pay for the next phase of brick and materials and again give the moneys all to the guys that work for me.  So the only moneys that he should be referring too would be the next payment for the materials and labor, basically i was ahead one progress payment and the next to the guys working.

    I tried to work with him under the circumstances and pleaded with him to work with me as a team, I understood his frustration totally.  So I asked him just to purchase his own materials take it out of the balances owed for the work and we could keep working since NY HOME RENOVATION is and was about to close the doors around april.  

    Again Ark remodeling corp has no standing contract with ** ******** they only pulled the permit which they produced...

    As for NY HOME RENOVATION CORP. I am closing the company and filing a chapter.  *************** with attorneys to see my bankruptcy options.

    If you like to speak my number is ************,  If i dont answer leave a message.

    Regards

    *******************

     

    Customer Answer

    Date: 06/23/2023

    Ty Represents both NYHomes and *************** He changed mid-contract because to ************** and as you can see from the contract cover page, it includes both NYHomes and ************** under his son's name, but you can see from the contract, that he identifies as the President. He asked that the subsequent checks be made out to Ark Remodeling which I have attached.

     

    Regards,

    ******

     


    Customer Answer

    Date: 07/18/2023

    Better Business Bureau:

    At this time, I have not been contacted by Ark Remodeling Corp. regarding complaint ID ********.

    Sincerely,

    *****************************

Ark Remodeling Corp. is NOT a BBB Accredited Business.

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