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Business Profile

Property Management

ROCHESTER'S CORNERSTONE GROUP, LTD.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep concern and formal complaint regarding the overcharge of my security deposit after vacating my rental residence at property address: ** ****** *** ******, NY on June 7th, 2023. As a tenant of ‘Cayuga View Luxury Living’, managed by Rochester's Cornerstone Group, Ltd. and Cornerstone Property Management LLC, I was disappointed to discover that my deposit was overcharged, in violation of New York State law Section 7-108.

    Upon moving out of the premises, I was charged an exorbitant amount of $600.00 out of my security deposit, which far exceeds any reasonable deductions for cleaning and normal wear and tear. I have video recordings and photos taken at the moment of my departure to show the apartment's condition was good and clean. No itemized statement was ever provided to me. The Property Manager refused to disclose further details regarding the charge and refused to communicate with me regarding my dispute. Until today, I only received a portion of my deposit.

    According to New York State law Section 7-108, 1-a (e), "...the landlord shall provide the tenant with an itemized statement indicating the basis for the amount of the deposit retained...If a landlord fails to provide the tenant with the statement and deposit within fourteen days, the landlord shall forfeit any right to retain any portion of the deposit.” Thus, I'd request a full refund of my deposit obtained by the property management company.

    I would like to bring to your attention that there are numerous similar complaints about the property manager's and the company's conduct. It is evident from these reviews that I am not the only victim of this violation of New York state law. This further emphasizes the need for immediate action to rectify this situation and ensure fair treatment for all tenants.

    More details can be found in the attached letter and support evidence is provided in the attachments.

ROCHESTER'S CORNERSTONE GROUP, LTD. is NOT a BBB Accredited Business.

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