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Business Profile

Cable TVs

Raw Saw Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had internet through this company and have had several issues with poor connection and service. We reached out to them to cancel and were told we have no account with them (yet the are automatically taking out $125 from our bank account monthly) I have tried to call back several times a day over the past couple weeks and cannot reach anyone. Just continually leaving my name a number on an answering machine.

    Business Response

    Date: 01/23/2025

    Hello, After looking into this account it looks like ******* ******** was sold the ACC wireless internet unit on 5/23/2024. This account was cancelled by ***** via a phone call at 11:58am on 1/03/2025 that looks like the last correspondence we show with **** or ***** with no inbound or outbound calls to or from either of the phone numbers we have on file for **** & ***** after that date.

    For further assistance I can be reached at ###-###-####

  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used rsi to get internet and there internet didn’t work at my house so I canceled it and returned it. I am still getting charged monthly 9.99 for a service I don’t use. I contacted them previously and this has still not been resolved. This has been for approximately 6 months now and it needs to be resolved.

    Business Response

    Date: 10/25/2024

    Hello, yes looks like we set ****** up in July with a ViaSat internet system... She has our whole home warranty that covers all boice video and data products in the home.... We never received a call from ****** to cancel it so it continued to bill.

    I have taken the liberty per this claim to cancel out the warranty for ******.

    Should you have any questions please feel free to reach out to me directly ###-###-#### 


    Regards,
    Mike

    Customer Answer

    Date: 10/25/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *******








  • Initial Complaint

    Date:09/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting on May 7th we were charged $60 from this service and then after May we’re continuing to be charged $9.99/ monthly for a service I’ve never even heard of or signed up for. We installed ****** net and that is when these charges began. We have since then canceled ****** net because it is horrible service but are still receiving these charges. I’m so confused how these two could even be related? We have asked ****** net and they said they are not affiliated with RSI. I called and left a message today 9/1/2024 and hoping for a call back to get this issue resolved and a refund for all the money they are charging us for something we have never signed up for. It seems this company has quite the record of scamming people.

    Business Response

    Date: 09/18/2024

    Hi Folks, Looks like we spoke with the customer the same day the BBB  was filed (09/03/2024)... The $60 was the agreed upon setup/activation fee for signing up. The $9.99 was the warranty that was set up on the account when it was installed... The customer did indicate that they cancelled the ****** service as it didn't work to their satisfaction. I cancelled out the warranty per her request. Should she have any other questions she can contact my direct phone number ###-###-####

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company contacted me saying they could give me a better internet from ****** Internet. They ended up charging me 10.00.

    Business Response

    Date: 05/16/2024

    Hello, we spoke to ***** and let her know what the charge was for, She should be contacting you folks shortly.

  • Initial Complaint

    Date:12/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a pending transaction on my bank account. I have no idea who or what you are please advise. Called the credit union...they didn't have a telephone number for you either.

    Business Response

    Date: 12/18/2023

    Hello, So sorry for any confusions, We set **** up with internet services in June of this year, the $9.99 is the monthly warranty charge on the voice, video and data service in her home. The installer goes over this with the customer at the time of the installation (6/20/2023)... We haven't gotten any calls from **** regarding this or any charges before,  If you have any questions you can contact me directly at ************ Hope you have a great Christmas -Mike S****** 

    Customer Answer

    Date: 12/19/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    **** *******

  • Initial Complaint

    Date:11/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-3-23, we changed internet providers from Hughesnet to Viasat. Viasat has deducted $66.42 (as agreed upon) from my checking account each month since then on the 14th. On August 3, 2023, $50 was automatically taken from our checking account and $9.99 has been taken each month since then on the first business day of the month. I have made repeated calls to RSI, to find out who they are. I used a phone number from the internet, and recently, one my bank provided me. I have only been able to leave messages, including my name and phone number and have received no response. I would like to know who this company is and why they are charging my account monthly.

    Business Response

    Date: 11/03/2023

    Hello ******,

    We're sorry to hear you're having problems, we did a search on this phone number and the one on file under ***** ****** and only show two calls into our office both from yesterday and you left one message we get back to folks within 24hrs from receipt (see attached)

    The $50 charge is an activation fee when we set you up which  was gone over with you by the sales rep.

    The $9.99 is the warranty on your voice video and data products that the installer goes over with the customers....I have gone ahead an cancelled the warranty for you.

    If you have any questions at all please call me directly at 585-454-8280

     

    Thank
    Mike 

    Customer Answer

    Date: 11/05/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ******








  • Initial Complaint

    Date:09/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled Satellite service 5 months ago, they took back their equipment and I'm still being billed $10/month

    Business Response

    Date: 09/22/2023

    Hello *****,

    Sorry for any confusion there may have been, we do see we set you up for internet and the whole home voice, video and data warranty...

    The Home warranty is separate from the internet as we cover every carrier and includes computer and cell phone maintenance, trouble shooting. 

    Because this is a separate warranty that covers multiple carriers, you would of had to call us directly to cancel the warranty service.. I did also go back a full year in our system and don't show any inbound calls from the phone number we have on file to our company to cancel the service.

    I have cancelled this out for you so you won't see any further charges.

    If you need to get in touch with me you can call me directly at ************

    Thanks, Mike

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my service with this company for the last week. I have made 3 phone calls and also sent an email and I get no answer on the calls, no return email, and no one has returned my call. I was charged today 4/17/23 for the next month. I have not used the their internet for over a week

    Business Response

    Date: 04/17/2023

    Hello, sadly we have no attempts or messages from **** regarding cancellation our system records all phone calls (he did not call the billing department) ****, sent an email message to our team yesterday evening to which Mike S****** responded today in the morning (less than 24hrs), He Spoke to **** and cancelled his service without issue.   

    Customer Answer

    Date: 04/17/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    **** ******

  • Initial Complaint

    Date:03/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged 50.00 tot debit card and I did not authorize it nor do I know.who this is except RSI Satellite SE. I am disputing this charge with my bank and changingy debit card.

    Business Response

    Date: 03/31/2023

    Hello ******, I found your order under ******* ******* you guys got Internet and TV from us your sales rep was Donna.Looks like your internet was installed on 3/23/2023The $50 was an activation fee that was gone over with your sales rep (Donna)Our phone number is shown (or should be shown on your credit card statement) I don't see any calls from you to discuss this charge... You can reach out to me directly at ###-###-####Thanks,Mike S******All Choice Connect (RSI)

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm being charged 14.99 per month from RSI Satellite (Dec 2022/Jan 2023) for a service I did not request. You call the number on the credit card statement (###-###-####) and you get a recording and have to leave you message - no return phone call. I'm having to file a dispute with my credit card.

    Business Response

    Date: 01/31/2023

    Hello *******, sorry for your confusion but you can see (per attachment) the only day you called was yesterday and I called you back within a half hour, However, sadly I got your message but y never returned my call.To answer your question the $14.99 was the warranty on your TV and internet system you order from us and we installed in December of 2022 last year.I have gone ahead and canceled your services per your request should you have any question please reach out to me directly at ###-###-####

Raw Saw Inc is NOT a BBB Accredited Business.

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