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Art Schools

Rochester Institute of Technology (R.I.T.)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear whomever it may concern:
    My daughter started at this college in 2024 of August, they first told her to take a leave of Absence due to falling behind, Then the next semester they told me financial aid was due and I got a loan to pay the financial aid and it was paid but then they tell my daughter they can’t enroll her in any classes because it was a week late and classes were already full, how is that her fault the financial aid office here is absolutely ridiculous and does not know what they are doing. So in the spring semester she had a conduct hearing and more financial aid and I just got another loan to pay it and her status is still on hold when the loan has been paid, I am on her contact list to be allowed to talk to this school about my daughter and anything concerning her but they still tell me they cannot talk to me regarding any information about her.
    Every time my daughter goes to apply they always tell her her financial aid didn’t go through when I have all the loans I have applied for to go to that school, and then by the time they process the loans its to late and they tell me that she can’t enroll in any classes because it was late and classes are full.
    I would like to know what is happening to all these student loans I am paying them and where they are going because my daughter has only attended one semester so I need an explanation and am tired of getting the runaround and the same excuse every semester. They are not professional in my opinion and I am a single mom working three jobs so she can attend this school and I never get any direct answers from them. I am wasting my time and money when I keep getting loans out for my child to be told all the time that it was to late for her financial aid when it was applied for well in advance. Something needs to be done about this because I am tired of the stress it is causing me in my life

    Business Response

    Date: 04/28/2025


    Dear Sir or Madam: 
    On April 10, 2025, the Rochester Institute of Technology (hereinafter "RIT") received a Better Business Bureau complaint (hereinafter "Complaint") filed against it by **** **** (hereinafter "Complainant"). In the Complaint, Complainant alleges that she incurred debt to send her daughter to RIT. 
    Please be advised that any debt incurred by the Complainant was provided via loans from a party other than RIT. RIT was not the lender of the loans in question. Additionally, any actions taken by RIT were done consistent with its published policies and procedures. Any other information RIT may have relative to the student's tuition or attendance at RIT is educational information protected by the Family Educational Rights and Privacy Act ("FERPA") and cannot be disclosed without the student's written permission. 
    RIT respectfully requests that Ms. ****** Complaint be dismissed in its entirety. Should you require any additional information, please do not hesitate to call or write. 
    Very truly yours, 
    Robert C**** 
    ROBERT A. C**** General Counsel 
    RAC:mes 


Rochester Institute of Technology (R.I.T.) is NOT a BBB Accredited Business.

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