Customer ReviewsforSimons Heating and Cooling, Inc.
22 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ralph B
02/27/2024
Our Furnace died on the coldest weekend of this January (wind and single digit temps). Cameron came to try to get us heat Friday night but the master circuit board could not be resuscitated and would not allow either the furnace or heat pump to work. He worked on it till 11pm and then rounded up space heaters to keep the house from freezing. He and Don worked thru the weekend to make sure we had a furnace available and a team to put it in on Monday. The install team did an outstanding job of getting the new furnace in and working with our heat pump and we had heat by dinner. Simons has always been great to us and they all went the extra mile. Would and have recommended them to friends! Great Local Company!Review from Patrick E
02/03/2024
had my oil furnace checked by another service company because it kept stopping intermittently and couldn't depend on it. they checked it and said it needed replacing. was told to fix it would cost almost as much to put in a new one. got ahold of Simons Heating and Cooling. the tech who worked on it was Ken C. he came and checked it and put on some new parts and did a good cleaning and adjusted a few things that other furnace guys had not done properly. he came on a tuesday and this is sunday and the furnace is operating perfectly. no problems. excellent job. very happy.Review from Marion W
10/20/2023
John started things with a visit to evaluate my needs for a heat pump system in my home. Jacob and Mike started the installation of a heat pump + Mini-splits, and had a couple others helping with the heat pump power and finishing the next day. Two days, and I have a great system for heating AND cooling my home. Everyone were professional and courteous, and clearly competent. Thanks you, all.Review from Jane C M
08/01/2023
From talking to Tammy in the office to dealing with Zach and Don, this business should be cloned and their customer service and execution is amazing I feel fortunate to be an annual maintenance customer and based on their professionalism in the installation of a hybrid hot water heater I’m now considering having them do additional work. So happy I’m their customer!Simons Heating and Cooling, Inc. Response
08/18/2023
We are thankful to have you as a customer! We greatly appreciate you sharing these details with us, and with the public, and for leaving us such a positive review. Your feedback and business mean a lot to us! Thanks again :-)Review from Larry L
07/31/2023
Simons recently installed a new high efficiency boiler system in our home. They showed up on time each day and worked well together. They answered any questions that I had. Ryan and Tom are great guys, and the girls at the office are also very nice and helpful. l would highly recommend them to anyone.Simons Heating and Cooling, Inc. Response
08/18/2023
Great news, thank you for sharing! We are always pleased to hear when our customers are happy with our work in the field and in our office. We hope that you are loving your new boiler system, too!Review from Katharyn W
05/31/2023
I was recommended to call Simon's Cooling and Heating to have a window air conditioner unit, cleaned and installed, Zack was very professional, friendly and informative about what he was doing. We were more than pleased by the fact that we were serviced before all of the upcoming humidity and high heat that is starting tomorrow. Thank you Tammy for fitting us in. We highly recommend Simon's to anyone needed this service.Simons Heating and Cooling, Inc. Response
08/18/2023
Thank you!!! We are pleased to hear that we were able to help you out just in time for the summer heat!Review from Aaron F
04/27/2023
Simons Heating and Cooling is great! The technician, Ken, spent much time diagnosing the problem with my a/c system, repaired it, explained everything to me in a friendly knowledgeable manner. Great service! Great company!Simons Heating and Cooling, Inc. Response
08/18/2023
This is so nice to hear! Thank you very much for taking the time to mention Ken and leave us this review. We greatly appreciate this!Review from Toni R
01/26/2023
Simons called and reminded me yesterday that I hadn't had my furnace serviced yet, and didn't want me to miss out. Honey set me up right away, and Jared was sent over today to do the job. I was very impressed with this young man. He was very neat about his work, and knew what he was doing. I felt comfortable with him, as he was friendly, and wise beyond his years. I could tell he had a great upbringing, and I felt safe with him, as I am an older senior citizen. When he was finished cleaning my furnace, he went through and double-checked everything to make sure I would be up and running. Jared was such a pleasure and enjoyed his work. He's a keeper. I'm sure he will continue to be an asset for Simon's, Honey. He's articulate in every aspect of his job, and very confident in what he does. Thank you for sending him my way! I have been with Simon's a little over 2 years, and I will not be changing for any other company. From installing my new furnace to the present, you will remain my go to person when a problem arises. Thank you!! Warm regards,Simons Heating and Cooling, Inc. Response
08/18/2023
I apologize for the delay, but I want to extend a big "thank you" to you for your amazingly kind words about Jared, our company and our services. We agree- Jared is definitely a keeper! He is a great technician and a good person, as well. We are glad that our reminder message panned out and helped make sure that your systems are taken care of and running smoothly. That was our goal! Thanks again, for taking the time to share about your experience, and for your business. Be Well! :-)Review from Phil T
01/24/2023
Our furnace went out on 1/21/23 I called them on Saturday 1/22/23 they showed up when they said would Cam was the technician he tried everything he could to get it going to no avail it needed a new circuit board it had to be ordered on Monday they me borrow three electric heaters on Saturday morning to keep us warm they told me Monday the part was ordered and would be in Tuesday morning the business in Albany was supposed to send it directly to them instead they had it shipped to them in Albany and could ship it to Simons on Wednesday the technician Cam said they can’t wait till then he went to Albany to pick it up in about 10 minutes of running it was up to temperature and it runs better than it has in a long time I will have them back in the spring check the a/c and replace the the noisy inducer motor Cam was able to get it to quiet down I would recommend them to everybody that needs serviceSimons Heating and Cooling, Inc. Response
08/18/2023
Thank you so much for this nice review of Cam and of our company! We appreciate this, as well as your business :-)Review from John T
10/31/2022
We were totally happy with our new unit from start to finishI called about an estimate and John showed up in less than a half hour.The price was great and I said yes.Then my appointment was made for a week later.The installers arrived this morning and completely installed the unit and had it operating in four hours.They then showed me the way to properly use the unit and the new smart thermostat.Everyone I talked with was very professional.I would recommend Simons to anyone wanting a new central system installed in thier home or business.Simons Heating and Cooling, Inc. Response
11/03/2022
This is all such great news! We are thrilled to know that you are loving your new system, as well as, that all of our crews and staff did a nice job arranging and performing your installation. Thank you for taking the time to share your experience with us and everyone else who reads this, it is greatly appreciated!
Customer Review Rating
Average of 22 Customer Reviews
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