Reviews

This profile includes reviews for Shamrock Chimney's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shamrock Chimney

  246 Waverly Avenue Patchogue, NY 11772-2179

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  Shamrock Chimney

  3 Mountain St E Worcester, MA 01606

Review Details

• Review fromStacy S

  Date: 04/25/2025

  1 star
  This place is terrible! What a disappointment! The workers cooked eggs in my garage in an electric skillet, didn't finish the job, and left their trash. I have called ***** multiple times and she doesn't call back. One staff member, *******, was also rude. I didn't understand how their business could function with such poor service. Then I read the BBB reviews. Don't do business with Shamrock!

• Review fromBrandon C

  Date: 04/17/2025

  1 star
  ZERO STARS I read all these reviews and "SHAMROCK CHIMNEY" replies with the same generic response.........LAZY, UNPROFESSIONAL, POOR QUALITY, A JOKE OF A COMPANY, They probably LIE ABOUT BEING VETERAN OWNED as well, I work with Veterans everyday and they would NEVER do what these clowns do...I can share the details of terrible "work" they did but bottom line, I would have done better followiing utube instruction and doing myself, their employee have ZERO work ethic,*** had other companies come in and LAUGH AT THE QUALITY and wonder how they can mess up something so basic. But what the worst part is begging them to come out to fix their mess, after multiple no shows or cancellations they FINALLY come out, spend 40min. on site, DONT FIX WHAT IS WRONG, AND MAKE IT WORSE, in my case DAMAGING MY BRAND NEW ROOF!!!Cannot believe they have any kind of license or insurance, currently chasing them for refund to have another company fix their work, I look forward to the same generic response as the rest.

  Shamrock Chimney

  Date: 04/19/2025

  Thank you for your feedback regarding your experience with Shamrock Chimney. I want to address your concerns directly and clarify our position.Firstly, I assure you that our response to your review is not generic. We take each customer's feedback seriously and strive to communicate effectively based on the specifics of their situation.Regarding the work completed at your house, I would like to emphasize that our team has visited your property on three separate occasions. We have documented evidence, including pictures, to confirm our visits and the work performed. Its important to note that the issue youve raised about the small scratch in the cement crown appears to be disproportionate to the overall scope of the work completed. We understand that you purchased a distressed property that has not been kept well for years, which can lead to other considerations when evaluating our service.We recognize the financial stress that can come with maintaining an older home, but we cannot provide a refund for work that was completed and agreed upon in our contract. Our team followed the necessary procedures and strategies to address your chimneys needs.We appreciate your understanding of our position and are committed to ensuring that the work we provided meets our standards of quality. If you have further concerns or wish to discuss this in more detail, please feel free to reach out to me directly @shamrockchimney.com.Thank you for your understanding, and I hope to resolve this matter ************* regards,***

• Review fromChuck L

  Date: 03/31/2025

  1 star
  Would leave a -10 if I could. Worst company I have ever dealt with. Shoddy work and most of the workers have no clue what they are doing, lady in the office will play mind games with you and she is never wrong. I would not hire them if they paid me. For a "supposed" veteran owned company, very sad.

  Shamrock Chimney

  Date: 04/01/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in **, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

• Review fromSarah W

  Date: 03/27/2025

  1 star
  If I could give zero stars I would. I hired this company a few years ago to clean and line my chimney. I hired them because it was Veteran owned, but the nephew of the Veteran is the worst. I left a ****** review and the woman admin said they did not service my chimney and I mistakenly took Shamrock for a different company, she wrote they have no record of my service, but I have the receipt! I spent over $2000. First of all he covered a hole (formerly used for a old fashioned stove no longer present) with a piece of cardboard and cemented around it. Next, they lined my chimney. Today, I had my chimney looked at from top to bottom and get this The liner does not hook up to teh boiler! I spent over $2000 for a liner that doesn't line. Also they cut the elbow so carbon dioxide fumes kept going into the cellar! Today , I had the elbow replaced for $150, and the liner will cost $2500. The new company said I should sue because of the danger. He left the place a mess too, but that's the least of the worries.

  Shamrock Chimney

  Date: 04/13/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in us, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

• Review fromCHRISTOPHER D

  Date: 03/12/2025

  1 star
  Hired Shamrock Chimney to fix my leaking chimney. Their employee, *******, said that a liner would solve our problem. It didn't. We won a $4500 small claims judgement against them, which they have not acknowledged. We are now taking down our chimney.Please protect yourself and do not use this company.

  Shamrock Chimney

  Date: 04/13/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in us, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

• Review fromDeborah D

  Date: 02/19/2025

  1 star
  In a hurry to get your money but do not take time to do promised work.I had this chimney cap 20 years and they didn't tighten it down and the wind blew it halfway off and it's just hanging there waiting for them to comeback to fix it .But that's not all..waited a week for them to get special parts then came down to them trying to make do with what they had. Asked how far away lowes was. They never went to lowes and the wood stove glowed like a cherry over heating no stove pipe. Called the office. They came back again this time they finally went to *****. Nothing is right. My stove is not putting out hear still but I am calling someone else next time.

  Shamrock Chimney

  Date: 04/13/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in us, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

• Review fromEdie M

  Date: 01/22/2025

  1 star
  Stay away from Shamrock C&C On 4/11/23 they charged me $1000 to replace my chimney cap. Instead of one large cap they replaced it with two smaller ones. On 2/5/24 one of the caps blew off. I called *****, the person who installed it. He said he was busy and would get back to me. Never did after numerous calls from me.Horrible way to do business!Stay away!!!!

  Shamrock Chimney

  Date: 01/25/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the disappointment and frustration you have encountered with our service, particularly concerning the chimney cap *************** is troubling to hear that one of the caps has blown off and that you have had difficulty reaching out to us for assistance. We strive to provide our customers with high-quality products and responsive service, and I regret that we have fallen short in your case.I would like to investigate this matter further and assist you in finding a resolution. Please provide your contact information, or feel free to reach out to me directly at ************. I want to ensure that your concerns are addressed and that we can find a suitable solution for you.Your feedback is invaluable in helping us improve our operations, and I truly appreciate your willingness to speak up about your experience. Thank you again for bringing this to our attention, and I hope to resolve this situation to your ***************** regards,****

  Shamrock Chimney

  Date: 04/13/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I sincerely apologize for the negative experience you have had and appreciate your concerns being brought to our attention.
  I am truly sorry to hear that the quality of work did not meet your expectations and that you felt our staff, both in the field and at the office, did not provide the level of service you deserved. This is not the standard we strive for, and I regret that we have fallen short in your case.
  Its important for us to learn from our customers experiences to improve our services. I am personally committed to addressing the issues you mentioned and will investigate the circumstances surrounding your concerns.
  Rest assured, we value the trust our customers place in us, and this feedback will be used to enhance our training and service protocols.
  If you are open to it, I would like the chance to discuss this further and determine how we can make this right for you. Please feel free to reach out to me directly

• Review fromlisa c

  Date: 01/16/2025

  1 star
  People beware of Shamrock Chimneys in Patchogue, NY. If I could give them 0 stars I would!
  My husband hired Shamrock Chimneys through Angi, Inc. for a cleaning of our chimney. While they were here for the cleaning, my husband inquired about installing a chimney cap as well. The Shamrock tech said he had them in his truck and that he could do it for us while he was here for the cleaning. Unfortunately, what he did not say, was that the cap was the wrong size and way too small, which he installed anyway ... covering 1/2 of the chimney with the cap and the other 1/2 with a metal cover. I wish I could attach a photo here because what that tech did was laughable and to think that someone could actually do this to another person's home, and think that it's ok, is disgusting! When I called Shamrock to let them know about the horrible and potentially dangerous job that was performed by their Shamrock tech, I asked to speak to a manager and was told she would call me back. However, this never happened but instead, a receptionist called my husband and said someone will come by "to make it right," no apology, so we set up another appointment. However, they cancelled that appointment to "make it right" because of weather, which is understandable, so we rescheduled for today, Thursday 1/16/24. Again, they cancelled, saying my husband never confirmed, which was a lie, they gave him a time-frame of arrival. They set up yet another appointment with my husband, but, I called to let them know we don't even want them in or near our house; what a horrible company they were; and that we’ll be spreading the word about them. I believe what they installed is a fire hazard, potentially dangerous and we'll be taking this matter to our fire marshal and leaving a review here on Better Business  Bureau, as well as any and all platforms that we can!

  Shamrock Chimney

  Date: 01/25/2025

  Thank you for taking the time to share your feedback regarding your experience with Shamrock Chimney. I am truly sorry to hear about the issues you faced with the chimney cap installation and the subsequent service failures. Your experience does not reflect our commitment to quality and customer satisfaction.First and foremost, I would like to extend my sincerest apologies for the frustration and inconvenience you've encountered. It is entirely unacceptable that the incorrect size cap was installed, and I understand how concerning this is for the safety of your home. We pride ourselves on the professionalism of our technicians and the quality of our work, and I regret that we fell short in your case.Regarding the lack of communication after your initial complaint, I can see how this has compounded your frustrations. This is not the level of service we strive to provide, and I will ensure that your feedback is taken seriously and addressed with our team members. Our goal is to resolve any issues amicably and efficiently, and it's clear we did not meet that standard here.I would like the opportunity to address your concerns directly and work toward a resolution that ensures your satisfaction and peace of mind. If you are open to it, please reach out to me directly at ************** or ********************************* and I will personally oversee the situation to ensure that it is resolved promptly.Thank you again for your candid feedback. I appreciate your patience and understanding as we work to rectify this situation. Your safety and satisfaction are extremely important to us

• Review fromJoe P

  Date: 12/03/2024

  1 star
  We contacted Shamrock C&C for a chimney clean out. They corrected issues with the chimney (cracks) but then they found issues with the oil heater chimney. They replaced the liner but the cement patch-work was unacceptable and there were large gaps where the cement fell from where it was suppose to be. They returned one time to add additional wet cement but the cement fell again, leaving a hole in the wall. We called multiple times and rescheduled but no one ever showed up and now they have stopped taking our calls. Considering the amount of money they charged for their service and the poor follow up, I give 0 stars for this company even though this site required me to select one. Do not use this company.

  Shamrock Chimney

  Date: 01/25/2025

  Dear Mr. *************** you for taking the time to share your experience with Shamrock Chimney. I genuinely apologize for the dissatisfaction you encountered regarding the service you received, especially in relation to the oil heater chimney repair. It is troubling to hear that the cement patchwork was not up to standard and that you experienced repeated issues with gaps where the cement fell. This is certainly not the level of quality we aim to deliver, and I regret the inconvenience this has caused you.I understand that the follow-up and communication have been frustrating, and I am sorry that our team failed to meet your expectations in this regard. We aim to provide thorough and responsive service to all our customers. The fact that your calls have gone unanswered is unacceptable, and I will ensure that this issue is addressed internally.Please allow me the opportunity to rectify this situation. I would appreciate the chance to discuss this matter further and to understand how we can resolve the outstanding issues with your chimney. If you could contact me directly at ************** or ******************************** , I will make it a priority to address your concerns and arrange for the necessary repairs.Again, I apologize for the experience you have had, and I appreciate your feedback as it helps us improve our services. Thank you for your understanding, and I hope to hear from you ********* regards,

• Review fromJohn C

  Date: 11/14/2024

  1 star
  MAde 5 appointments and all of them cancelled at the last minute. A waste of time.A schlock operation at best.STAY AWAY!