I booked a round trip for my mother ***** ******** ( the passenger) booking number ********. The return flight ( date 6/**/20) was canceled by the airline of which I received a notification. The notification also stated that no alternative is offered at the time. I tried multiple times reaching out to cheapoair trying to see what my options are several times I was on over over 60-80 min, a couple of times representatives picked up the call and after I provided my information they just hang up on my. Finally online I found an option to fill out a form. I submitted a form asking to refund the fee for the canceled flight. A couple of days after my credit card was charged additional $70. So my flight was canceled, I requested to return the money for the canceled flight instead of returning the money Cheapoair charged my card additional fee. I never agreed that the company keeps my card information on file and charge it without my authorization. I tried calling- was not successful getting any explanation, two times reps promised that someone will get back to me after they checked my account. One time I was able to get a call from a supervisor who advised that he will check on the additional fee charged from my card and will call back but he never did. Please help getting my money back. This company stole money from my account without my authorization and the company is refusing to return the fee for the canceled flight that I did not cancel. I paid for a service that was not provided and requested my money back. The company instead of returning the money charged me more.