The East Village location has horrible customer service, it's just ashame. They do not really care about your concerns or what you have to say. Its always negative to ignore a customer instead of simply acknowledging their concerns. It's extremely unprofessional. I've worked in customer service over a decade and would never treat paying or inquiring customers with the lack respect in which they do. Their phone presence is at an all time low. I've never had such bad customer service.  Over a year and a half ago when I first became a customer it seemed okay but the longer I've used this company's services it seems to be a decline in customer satisfaction. I'm not sure if it exists there anymore. Its seems as if they are building a reputation for mishandling customers needs and concerns. It doesn't take a lot to act like you care or to at least act as though you are paying attention. The manager is poorly trained in customer service as well. I really do not understand how the company allows him to work with the community. He talks to you in a condescending manner with a bothered tone. He doesn't even introduce himself properly or at all. He's not even really concerned what you have to say. How can he lead staff properly if he's lacking the needed qualities.  For him to state there's no security in rates that they can change every hour in order to trick a faithful customer into opting for a offer when they ask if they can think about it and call back. To tell someone in an hour the rate quote is subject to increase at any moment to a completely different rate is peer  "Manipulation." He talks to you as if he's giving you  an ultimatum. He doesn't listen to you in the least bit, its distasteful. Nor does he call customers back when requested or stating he will.  This company should really be ashamed of how the staff treats people. The employee with the best customer service at that location it's sad to say is the Janitor/Mataince man. I'm not saying he shouldn't be good at customer service, I'm saying that's not his job description and he's better at it than the individual's who are trained in the matter.  The staff seems very confused when they are asked questions even ones that are simplistic. I'm not sure if they only know how to assist beyond whatever has been scripted but they need to understand how to work with people in a more professional way. They only choose to act as if they care about assisting your needs after you become extremely frustrated (which didn't happen untilI spoke to multiple people about the same matter). They should be concerned in the beginning.   The staff should simply just take fault in their actions, apologize to loyal or any customers. Not try to make customers feel unappreciated, unsatisfied and upset to a point the customer wants to change facilities. Customer service can be quite simplistic if an effort is actually attempted... I used to tell everyone that they should try Manhattan Mini Storage but I will definitely inform them about the decline in customer service and lack of customer satisfaction there. Its ridiculous. It takes a great deal to get me upset or even bothered and I'm at another level. Most people I know in every aspect in life would consider me one of the nicest most respectful people you'll ever meet. So if this staff can ruin how I feel about this company it must be an issue there.  I'm not sure about the staff at other locations but the East Village employees especially the male manager needs to be replaced or retrained. These interactions should never take place. Delivering excellent customer service should be a priority although the staff is not even concerned about attempting to deliver mediocre assistance. There's no dedication to fill a customer's needs or even care about them. The online chat aspect needs a bit of improvement as well.  Improper, insincere and inhumane customer service is what this location displays. Customer inquiries and comments end in disappointment and decline of clientele due to the lack of service provided.  They consistently bypass any opportunity to properly address my issues and concerns. I wouldn't complain if this is a one time issue but this it is a growing issue. The biggest issue is their phone etiquette. I was scheduled a call back time that never occurred. Nor did anyone ever follow up and its not the first or second time. I used to just let it go. But it's become frustratingly overwhelming.  When I called to follow up since I hadn't heard anything after several days of when I was informed I'd be contacted staff didn't even take fault in the matter until I mentioned how they could have at least contacted me stating the manager wasn't available and reschedule or apologized for the inconvenience. I shouldn't have to but the idea in their heads it should be automatic.  There's no aspect of customer service in existence there. It's sad. Hopefully I can transfer my property to somwhere that is inclined to care about customer satisfaction. Or at least act like it.  Good Day and Good Luck. **** **** ** ******** ** *** ****** 

Manhattan Mini Storage is committed to providing excellent service at all of our locations and we are sorry to hear that this customer feels the service has been less than perfect recently. We have tried to follow up to address the concerns mentioned, but have been unable to reach the customer by phone. Feedback from customers is invaluable to us and we'd appreciate the opportunity to talk further with the customer about their experience. We hope the customer will let us know when would be a convenient time for us to continue this important conversation.