ComplaintsforTalent Worldwide, Inc.

• Initial Complaint

  03/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hired as a resume service and my resume had career gaps, and I have never had career gaps. They re-wrote my resume, and it was even worse, nothing that I asked for. I requested a refund and they refused, they keep trying to re-write my resume, and I don't trust them. This service was a scam!

  Business response

  03/29/2024

  Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is a parent of Topresume.com. They make you pay for their services in advance. They didn't provide the services promised on time. They were supposed to rewrite my resume and some cover letters. The resume was full of errors and wrong information. After I complained to them they gave me another revised resume which was even worse than the 1st one. They only gave me 1 generic cover letter which was so mediocre seemed like written by a bot or an AI tool. They are not returning my money back. They made me wait for the updated resume, I missed so many job opportunities because of them.

  Business response

  03/19/2024

  Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.

  Customer response

  03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi,

  I received an email that you didn't hear from me, I didn't see your previous email that's why I didn't reply. The case has not been resolved yet. I still need to follow up with them to get my refund. Please help.

   

  Thank you,

  *****  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  03/28/2024

  Thank you for your response, we see that a member of customer care has reached out to you. Please feel free to reach out to ********************* if you need additional assistance.

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 24th, I purchased a resume writing package and upgraded to the 48-hour rush option.I received a multi-page cluster of repetitive words in various tenses which lacked any formatting or professional structure. The product was subpar and generic and did not align with the claims that the company advertises.The lack of communication from the writer was very disappointing. After providing edits and requests, there was an entire business day where no contact was made at all, although I had made it clear that the job deadline was coming very near. I called customer service repeatedly and sent emails seeking assistance to no avail.Despite being promised by Top Resume that I would receive a resume that would almost guarantee an interview, the window for my desire job has come and gone and I still do not have a completed product as of February 29th, 2024.I made the writer aware through messaging that it was too late and a refund would be appreciated. I was told that they provided what they promised and no refund would be given.This experience has been very stressful and may very well have cost me a job opportunity. Had I known about the ethics of this company, I would have selected a different one which could be trusted to deliver what they claimed.Top Resume, the job opening has come and gone and I had to stay up all night long writing my own resume in order to get it submitted in the **** of time. I did not accept or approve the order and would appreciate a full refund.

  Business response

  03/05/2024

  Thank you for your response. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with resolving this issue

  Customer response

  03/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My credit card company was kind enough to reverse the associated charges. If Top Resume does not contest it, I will be satisfied. 

  Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Customer response

  03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for the reply.

  If the company does not dispute my credit card fee reversal, I will be pleased with the resolution.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business response

  04/02/2024

  We have been notified by our payment processor that a dispute has been filed. As there is an active dispute, we will need to work with your banking provider moving forward.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am extremely dissatisfied with the service I received from Top Resume. Not only were there numerous misspelled words in my resume, but my name was also incorrect throughout the document. It was evident that the resume was written by an outsourced, non-English speaking writer who lacked the necessary skills to produce a quality product.When I brought these issues to Top Resume's attention, their only solution was to reassign my project to a "top writer" - something I had already paid for in the first place. In addition, they offered me a measly $50 coupon for a thank-you letter, which did not come close to making up for the poor quality of work I received.Furthermore, there is no way an HR professional would hire based on the quality of work completed by this agency. The lack of attention to detail and professionalism in my resume was alarming and reflects poorly on Top Resume's credibility as a resume writing service.Overall, my experience with Top Resume has been a complete disappointment. I expected a professional service that would help me advance in my career, but instead, I was left with a subpar resume and a lackluster resolution to the problems I encountered. I would not recommend Top Resume to anyone looking for quality resume writing services.

  Business response

  02/27/2024

  Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1/16/24 Purchase Resume, Cover Letter, Thank you Letter and ***************** Services I ended up doing all of the work, the final version of the resume was misformartted with multiple fonts and looked like a 5 year old did it. I immediately requested a refund and cancelation of services. They have stopped communicating, no refund or rewrite, and no *****************. This is fraud!

  Business response

  02/26/2024

  Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order number ********** on 1/26/24 $197 and order number 1/26/24 ********** $50. I paid to have a resume completed by a certain date, that resume writer put incorrect data on the resume. I tried to resolve this twice there was failure to respond and I have already redone the resume myself and gotten a job. I want my money back because they failed to write a resume and I found the one they copy and pasted to my resume because they have lack of training and uneducated writers for health care providers

  Business response

  02/16/2024

  Thank you for your response. A member of customer care will reach out to you soon. Please be on the lookout for this message so we may assist you with resolving this issue

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the Elite Executive Priority package which included a resume, cover letter and LinkedIn profile on January 11, ****. I got the first draft and the quality was substantially subpar with the resume being extremely basic at best. I noted my concerns immediately and asked for a refund only to be put into a very long loop of "this is a collaborative process" and communication about how I needed to give feedback which at this point I'd have to red line the entire document and the cover letter which was flagged as 60% plagiarized when scammed with a plagiarism checker which is again not as per the service that was promised. While I get first drafts aren't always spot on, what was done is so far below that acceptable standard that there is no point in continuing with this service as the package promised is clearly not in their wheel house. I have now been trying to get a refund for several days only to be told that this is a collaborative process over and over which completely negates the reasons I provided for wanting to stop this process. The timeframes have now also gone beyond what I needed and I ended up just redoing my resume myself. It's now been several days of back and forth and the company is refusing to give me back my money. All I want is a refund and to cease having to work with them which shouldn't be such a difficult ask. I am trying to preserve everyone's time and just end the engagement. Their behaviour is very predatory with my request being totally ignored and them insisting I continue with a service that's not meeting my needs or what was promised during the sales process. I was promised expertise but was delivered is just what I already had on my resume with awkward phrasing and copy pasted content from other sources.

  Business response

  01/30/2024

  We sincerely apologize for any inconvenience you have experienced. We've noticed that one of our team members has reached out to you and has already offered a resolution. We appreciate your patience and understanding in this matter.
  
  
  

  Customer response

  01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  01/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On December 7, 2023, I ordered the "Ultimate Career Confidence" package, for which I paid $279. I expected this package to include access to 120 days of Career?.io Premium. Unfortunately, several issues have marred the experience. Firstly, I have been facing persistent difficulties accessing my TopResume account, which I consider unacceptable. Despite repeated attempts and the assistance of TopResume's representatives, I have yet to resolve this access problem. This situation jeopardizes my trust in TopResume and raises concerns about their business practices.Furthermore, I have encountered misleading information on TopResume's website regarding writers' direct LinkedIn profile updates. The website explicitly stated that the package included professional writers updating their LinkedIn profiles directly. However, upon closer examination, this service was not provided as advertised. This misinformation has led to a significant disconnect between my expectations and the service delivered.In my pursuit of resolution, I have contacted TopResume multiple times, beginning on December 29, 2023. While their representatives have responded promptly, the issues remain unresolved. My Order #: ********** serves as a reference for this matter.Considering the cost of the "Ultimate Career Confidence" package and the fact that it has not delivered a significant portion of what was promised (Direct LinkedIn updates), the financial impact on me is substantial. I expected a comprehensive service in line with the package description, and the failure to provide this service has resulted in a financial loss. This situation has prompted significant frustration, inconvenience, financial loss, and mistrust, and TopResume should promptly rectify it.

  Business response

  01/23/2024

  Thank you for your response. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with resolving this issue

  Customer response

  01/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  ***** continues to contact me through blocked numbers, making it challenging to identify his calls. Despite my attempts to communicate via email and phone, I haven't received a response or a resolution to my outlined concerns. He has yet to return my calls, even after being told he would.

  
  In the interest of transparency and effective communication, I propose that all future correspondence regarding this matter with TopResume be conducted solely through email. This approach will ensure a transparent and comprehensive record of our interactions and help streamline the resolution process efficiently.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  

  Business response

  03/19/2024

  We sincerely wanted to bring to your attention that we have processed a refund for the LinkedIn component of your package. Additionally, our team has made multiple sincere attempts to get in touch with you regarding the access issue. We are genuinely committed to resolving this matter and ensuring your satisfaction. 
  
  
  
  

  Customer response

  03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have received my refund, i went directly through the other company and  I'm logged in. All I want in writing in front of the BBB what you promised me via email that you would changed the wording on your website to be more transparent. I said the same exact thing in my last message.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  12/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  ORDER # *************** DATE OF TRANSACTION: 10-9-23 I purchased the Premium Career Evolution package ($219) that boasts: Everything you need to apply to jobs, including a resume and cover letter.Professionally written- By experts that know your industry.??Formatted for success- Formatting that will get an employer's attention.??Keyword optimized- Yourresumewill be optimized to pass through Applicant Tracking Systems.??Cover letter- Employers are 40% more likely to read aresumewith a cover letter.??60-day interview guarantee.The resume and cover letter I received seemed incredibly wordy and it was obvious that the professional writer just copied and pasted phrases from my desired job descriptions. From October 18th to December 20th, I easily applied to hundreds of jobs, not to receive a single interview.When nothing was working, I sought the help of a real professional writer who pointed out at least three critical and unprofessional mistakes within just a glance on the first page. I have pointed these out in the attachments. I am also mortified that this resume is part of my talent profile in hundreds of companys talent management software. This not only wasted months of my job search, but also destroyed my name and reputation.I was guaranteed an interview and did not get one using the resume or cover letter, so I am demanding a full refund. I wish I had checked this website first before I got scammed.

  Customer response

  01/22/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Talent Worldwide, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  11/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******** made on November 7th, 2023...Refund requested on November 8th, 2023...Total amount charged for initial, upgraded, and a la carte services was $175 & $314 (****** with interest through Affirm)Order ************************* Top Resume said they would put in a refund request, REPEATEDLY harassed me to stay with the service & talk me out of a refund, & then refused to issued the refund when I declined.This service was sold to me through a free review through their sister company - I did not seek the service out.TopResume told me that my design ********************** as a PDF was not the best form to submit for job applications as per HR filters. I asked this question over the phone to customer service to confirm as it seemed contradictory to what I was always told. Turns out, the company lied to get me to sign up.The company further promised to have an expert write the ********************** addressing a lack of action keywords. Seemed fair enough at the time. The additional services were for a cover letter, LinkedIn ********* *********** assistance.What I got back from this company was ATROCIOUS - like a high schooler wrote it with AI. Definitely used CHATGPT. The layout was so visually upsetting and cluttered. Important job details removed. Summary was clickbait - a bunch of action keywords slapped together to form meaningless sentences. More importantly, GRAMMATICALLY INCORRECT - this is the foundation of a **********************. Resumes get tossed for this. And my supposed "expert writer" did not understand basic grammar (full of incomplete sentences, no substance, and meaningless jargon).I immediately halted all services so that I did not receive the rest of the services granted. TopResume refused to refund me for any of the purchases, even the ones I did not receive. They vehemently defended their writer and blamed me for not entertaining a collaborative process when I repeatedly explained that revisions could not solve this writer's issues, especially with basic grammar and use of AI.

  Business response

  11/21/2023

  Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.

  Customer response

  11/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have had communication via email and over the phone including speaking to a supervisor. All attempts for a refund have been denied. No one from TopResume is working to resolve my issue as was stated in their business response.

    

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  12/13/2023

  Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩