Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Resume Services

Talent Worldwide, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resume Services.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a subscription to Resume.io that I did not knowingly sign up for. I never used the service and did not authorize ongoing charges.Why would I sign up for an ongoing subscription when all I wanted was a single written resume, which I had already paid for in full? It makes no sense that I would continue with a monthly subscription for a product I never intended to use.When I contacted Resume.io, they refused to issue a refund, citing their no refunds policy.There are numerous online complaints describing the same experience: misleading sign-up flows, auto-renew traps, and cancellation barriers.Desired Resolution: $49.90My credit card company has already canceled my card and I have disputed the charges since Resume.io refused to provide a refund. I want the company to agree to allow my credit card company to process the chargeback.

    Business Response

    Date: 09/26/2025

    Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.

    Customer Answer

    Date: 09/29/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I had not received a full refund for both charges. The business refused to provide such refunds. Ive disputed both charges with my credit card company and want the business to agree to the chargeback in writing and follow through.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ******




     

  • Initial Complaint

    Date:09/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has a shady practice of trying to get you to think that you canceled your subscription when you actually have not. Youll go through the ****** subscription steps hit a button that says cancel subscription. But youve not actually canceled your subscription. Youve just been taken to another page that looks like youve gone through the entire process until you scroll down and then they want you to fill out a reason why youre canceling and then hit another button that says cancel subscription. This is extremely shady and unethical. This is not really a product that you would ever need a subscription for and most people are just signing up for the single month to get a single product and then cancel. And then they attempt to trick you into thinking that youve canceled when you actually have not.

  • Initial Complaint

    Date:08/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a resume review and phone call from Talent Worldwide (dba Top Resume) on June 16, 2025 for $143.00. At the bottom of the email receipt it says "Your order includes 30 days free access to the TopResumes *************** Platform, then only $24.95/mo. Cancel anytime." I have been trying to cancel the career services platform ever since. I attached a screenshot of the two automated payments taken from my account since then. When I visit my Purchase History page on their website, I receive an error message. I'm unable to cancel in any other location and I've asked their Chatbot for help, which hasn't resulted in anything.

    Customer Answer

    Date: 09/18/2025

    At this time, I have been contacted directly by Talent Worldwide, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    I have not received a refund for the past billing. While they claim I can cancel anytime, there was no way to cancel available on their website and their service team never responded to the request. Top Resume did cancel the subscription, but I have not been refunded.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** ******

    Customer Answer

    Date: 10/10/2025

    Better Business Bureau:

    At this time, I have not been contacted by Talent Worldwide, Inc. regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled services. The website would not allow cancellation, so I emailed. I have continued to be charged.

    Business Response

    Date: 08/15/2025

    We can see that the services have been canceled and a refund has been issued. Please let us know if you need any further assistance.


    Customer Answer

    Date: 08/22/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Only one of two charges have been reversed 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** ******




     

  • Initial Complaint

    Date:08/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been reaching out to them regarding this charge, and no one is responding to my emails. This is the information that was provided. Seller info Talent Worldwide ********************* Invoice ID ****************

  • Initial Complaint

    Date:08/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me 179$ for a resume writing service...and the first draft was incomprehensible AI slop. It had no relationship to the three example jobs I supplied on their request with the order, no relationship to the resume I submitted and when I complained about this they told me "this is only the first draft, this is a collaborative process".Do you know any other service that charges the client money to have the CLIENT train their employees how to write the resumes? It was not a professional or respectful process and they just talked in circles repeating the same three talking points over and over again.

    Business Response

    Date: 08/26/2025

    Thank you for your response, we see that a member of customer care has reached out to you and you are working toward a resolution. Please feel free to reach out to ********************************** if you need additional assistance.

  • Initial Complaint

    Date:08/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a complaint last month regarding $24.95 being taking from my checking account without permission and they just did it again. I did NOT sign up for any subscriptions and want them to STOP taking funds from my account.

    Business Response

    Date: 08/26/2025

    We see that youve been charged for our subscription services, and the subscription has now been cancelled. For further assistance, please feel free to reach out to us at ******************

  • Initial Complaint

    Date:08/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a very frustrating experience with TopResume. I signed up expecting help with my job search, but instead received minimal guidance and unproductive results. The ********* platform, which was part of the service, was not helpful at all their guidance led to typo-ridden applications and zero job ******** a teacher in *****, I only had until the end of June to find a position otherwise, by state law, I risk losing my teaching license and being unable to work in the state. Despite this urgent timeline, TopResume closed out my application at the end of May, giving me almost no opportunity to utilize the platform. When I contacted them on August 1st, the only thing they offered was a resume rewrite but only if I paid *again* for *********. It feels like a bait-and-switch. Save your money and look elsewhere. Then, I asked to speak with a manager of TopResume. I received the same response - this seems like it is very scripted.

    Business Response

    Date: 08/15/2025

    Thank you for your response, we see that a member of customer care has reached out to you, and are awaiting response. Please feel free to reach out to ********************************** if you need additional assistance.

    Customer Answer

    Date: 08/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* *******




     

  • Initial Complaint

    Date:07/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a one time service with TOP RESUME, which was completed towards the end of June. I am now being charged almost *****, which appears to be an automatic payment done without my permission or knowledge. The company listed in my ****** statement is WORLDWIDE TALENT. There is no way to find my account on this or any other site. I canceled the automatic payments on my ****** account, but cannot find anyway to cancel anything on the multiple websites.

    Business Response

    Date: 07/16/2025

    Im sorry to hear that your experience with our team did not meet expectations. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with further resolving this issue.

  • Initial Complaint

    Date:06/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me without warning and sent an email only after the charge. I was not informed in clearly stated words about the charge.

    Business Response

    Date: 06/30/2025

    Im sorry to hear that your experience with our team did not meet expectations. A member of customer care will reach out to you today. Please be on the lookout for this message so we may assist you with further resolving this issue.

Talent Worldwide, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.