I bought 2 tripod bags that would fit any tripod up to 45 long. So I bought 2. they would not close around the tripods. So I contacted the support. They said they could exchange them. After the return label wasn't prepaid, and I was expected to pay for shipping, I verified we were exchanging these products. "Hello ******* *****, my name is Charlie R: Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio. Yes, this is being set up for exchange for item MAMBAG120PN once received back to us. " EXCHANGE: the act of giving or taking one thing in return for another. Now they want more money for the exchange?!? So now that I have paid for the return shipping "I'm very sorry for the confusion. Our website indicates that the original tripod bag you ordered holds a tripod with head up to "45 long. Te replacement tripod bag can store up to 47 inches. When an exchange is set up for a more expensive item we need to charge the difference in pricing before we can process it. Please let us know if we should cancel the replacement order and issue a refund instead." So this is what I call FALSE ADVERTISING. They sold me a product that doesn't do what the description said. When I wanted to sent it back, they LIED TO ME to make me pay for the shipping? A little more about me trying to verify this wasn't going to happen. "The ********* has a tapered end for a head hence the two internal measurements. Do you want to exchange one or both of the bags you have? Which bag do you want? Please let me know so I can forward this back to Customer Service so they can work out the final details. Please let me know if you require any further assistance. Thank you for choosing B&H. Reuben K B&H Photo Video and Pro Audio The Professional's Source. E-Mail Sales Department *************************** --------------- Original Message --------------- From: ******* ***** (********************) Sent: 2/*/2020 12:17 PM Subject: Vidpro TC-45 Padded Tripod Case (Black) Hello, Yeah that one should work. and the ************************************************************************************************************ has 2 different inside dimensions. 7.1 and 9.1. definiately the 9.1 would fit, and I think the 7.1 would as well. pretty sure the 502a is only about 6 inches across, (maybe a little more with the side knobs). Still a matter of the 2 that I bought, that said it would fit any tripod up to 45 long . And they don’t, I could have looked closer and measured, but it said it would fit any. So what are we going to do? Exchange 1 for 1, or 2 for 2? The two I bought were advertised to fit.. what about the shipping charges? So how do I get what this company has promised. (So far every time there's any mistake or problem, BH has failed at service!)