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Business Profile

Perfume

Dossier
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 193 total complaints in the last 3 years.
  • 122 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business use misleading verbiage to trick me into signing on their monthly subscription. I canceled the membership the first time and it did not reminder me they will take all unused credits (which I had over $200), and refuse to refund me after I reached out.They claim they warned for lost credit upon cancellation, but I did not see it when I first tried to cancel.I disputed my credit card but they still withhold $87 that is now no longer available under my account

    Business Response

    Date: 06/06/2025

    Hello,

    Thank you for bringing this to our attention.

    We have thoroughly reviewed your case and can confirm that appropriate action has been taken to resolve the matter. We have also communicated the resolution to you directly. We appreciate your patience and understanding.

    If theres anything else we can assist you with, please let us know.

    Kind regards,
    Team Dossier

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have REPEATEDLY been charged MONTHLY for $42.69 erroneously for over 6 months and the website does not load and states "Hmmm can't reach this page... *********************** took too long to respond." So, when i get emails that I have placed an order when I HAVE NOT, I cannot go to the website to dispute.

    Business Response

    Date: 06/04/2025

    Hello,

    We have contacted the customer directly via email to address their concerns and provide assistance regarding the charges in question. We are actively working with the customer to resolve the matter.

    Please let us know if you need any further information.

    Best regards,
    Team Dossier

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from dossier perfume (***********************) one time as a guest but have now realized I have been charged for a membership which I did not agree too. In fact, I do not have a membership number and each month the membership charge comes in as a purchase but no product is ever received. I sent an email to **************************** but have not received a reply. I would like to be reimbursed for these membership fees which were removed on 3/7/25, 4/7/25, and 5/7/25 and my membership cancelled.

    Business Response

    Date: 06/04/2025

    Hello,

    Thank you for notifying us.

    The issue has been resolved and we also sent confirmation via email.

    For any further questions please reach out at ***************************************************

    Best regards,

    Dossier Team

    Customer Answer

    Date: 06/04/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ******



     

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter purchased a product (one bottle of perfume) from Dossier and was unknowingly enrolled in a subscription program (she was 17 at the time ... product has big appeal to minors). We now have amassed $400 in "credits" which we do not want. Instead I would like a refund. If I cancel the **** "membership" I forfeit all credits. This is absurd and I can see on BBB and Reddit alike that this company is a huge problem.

    Business Response

    Date: 06/04/2025

    Hello,

    Thank you for reaching out. We understand your concern and appreciate the opportunity to clarify.

    As stated in Article 1.3 of our Terms and Conditions, which are publicly available on our website, clients must be at least ************************************************************* order to make purchases or enter into agreements with Dossier. In cases where someone is under the age of consent, a parent or legal guardian must review and accept the Terms and Conditions on their behalf.

    For your reference, our Terms specifically state:

    "To make a purchase on the Website, you must be 18 years old or the age of consent in your jurisdiction of residence. If you are below the age of consent under applicable law in the country in which you reside, then your parent or legal guardian must read and accept these Terms and Conditions in your name and on your behalf."

    We hope this clarifies the situation. If you have any further questions, feel free to contact us at ***************************************************

    Kind regards,
    Team Dossier

  • Initial Complaint

    Date:05/28/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got my credit card statement with a charge for an order from Dossier for $42.69. I did not place this order that I know of & have no intention of ordering anything again. It was ordered May7, 2025. This order should have been delivered if there was an actual order & no signs of it. I do not have a clue how this occurred. I have sent two email messages to the help site with no response & one to another site . There are no phone numbers that I could find. I asked Siri on my phone for a number. One was provided. I dialed it Surprise. No longer in service. This is fraud the way I see it. The only reason I ever bought anything from Dossier was because a granddaughter requested it for Christmas. I need your help to get my money back. I am contacting my bank tomorrow. I have waited only to give Dossier a chance to remedy this. Thank you.

    Business Response

    Date: 06/03/2025

    Hello,

    We appreciate your patience while we reviewed this matter.

    We can confirm that the issue has been addressed. If you have any further questions, please dont hesitate to reach out.

    Best regards,
    Team Dossier

  • Initial Complaint

    Date:05/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from Dossier in December 2024 for a Christmas gift. Every month since, I have had a charge for $42.28 on my **** bill but nothing was ordered. I see online that many others have had this issue and it is a scam they perpetrate against unsuspecting customers. I want these charges refunded immediately and recurring charges stopped. And I would like to have this practice discontinued so others are not scammed in the future.

    Business Response

    Date: 05/26/2025

    Hello,

    Thank you for bringing this to our attention.

    We have thoroughly reviewed your case, and we can confirm that appropriate action has been taken to resolve the matter. We appreciate your patience and understanding.

    If theres anything else we can assist you with, please let us know.

    Best regards,
    Team Dossier

    Customer Answer

    Date: 05/29/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *****



     

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from dossier probably 2 months ago and paid for my goods and now 2 months later my credit card is being charged by them on March 19th when i never made a purchase with them.

    Business Response

    Date: 05/20/2025

    Hello,

    We appreciate your feedback and have taken the necessary steps to resolve the matter.

    We apologize for any inconvenience and thank you for your patience.

    If you need further assistance, please dont hesitate to reach out.

    Best,
    Team Dossier

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this site as a one time authorization. They signed me up for membership without my knowledge. ***** was taken from my account. I contacted them to let them know I need a refund and that I did not signed up for membership. The email told me to adjust my membership online and they'd help me. Then once I cancelled it online, they sent another email stated they couldn't return my money because cancelling the membership forfeited my refund. So they kept my money also. I jst want my money back that they took without my authorization.

    Business Response

    Date: 05/19/2025

    Hello,

    We apologize for any inconvenience this has caused.

    We have taken the necessary steps to resolve this issue.

    Please reach out at **************************** if you require further assistance.

    Best regards,

    Dossier Team

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased only one perfume from this place and now am being charged every month 42 dollars!!! I never signed up for a subscription. This is a terrible buisness.

    Business Response

    Date: 05/19/2025

    Hello,

    Thank you for bringing this to our attention.

    We have reviewed your case and taken the necessary steps to resolve the matter. We regret any inconvenience and appreciate your understanding.

    If you need any further assistance, please let us know.

    Sincerely,
    Team Dossier

  • Initial Complaint

    Date:05/15/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received an email from ************************* at 2:00 AM confirming an order AND a D+ subscription that I did not make. This is very strange since I dont have an account with them: I purchased some perfumes as a guest only. Whats going on with Dossiers comms teams in *** or *******?

    Business Response

    Date: 05/15/2025

    Hello,

    Thank you for bringing this to our attention.

    We have thoroughly reviewed your case, and we can confirm that appropriate action has been taken to resolve the matter. We appreciate your patience and understanding.

    If theres anything else we can assist you with, please let us know.

    Kind regards,
    Team Dossier

Dossier is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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