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      Country
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          Find a Location

          Candid has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforCandid

            Orthodontist
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.73/5stars

            Average of 1,138 Customer Reviews

            Customer Complaints

            235 complaints closed in last 3 years

            91 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/11/2019

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Candid offers affordable access to orthodontic care and teeth-straightening/alignment services and products.

            Business Details

            This is a multi-location business.

            Find a Location

            Candid has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              9/4/2018
              Years in Business:
              6
              Business Started:
              5/15/2017
              Business Incorporated:
              5/19/2017
              Accredited Since:
              12/11/2019
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Candid Care Co.
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              235 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/06/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I purchased into the candid aligner program for my orthodontic needs, to straighten my teeth. I was informed by the company that now after completing the treatment they are suspending all online and mail to order aligner trays for the future and the only way to obtain aligners is to purchase 4 sets up front and they will last 4 years, as they are moving to in office only. However, they stated at the beginning of my treatment that aligners need to be replaced every 6 months so 4 aligners would only get me 2 additional years of treatment, meanwhile I have to have retainers now for the rest of my life to maintain ************. They said the only option was to seek treatment with my dentist. He informed me that I would have to start the process all over again because candid screwed up my bite and how my teeth line up with each other when I bite down. I reached out to the company to get my money back since they screwed up and I would have to start over to maintain my smile and that what they promised was no longer available but I have not heard anything back and it has been over a week. So now I am out almost 2 thousand dollars and I have to pay that, or maybe more to get on a new treatment plan.
              Read More

              Customer Reviews

              1,138 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Deena A

              11/27/2023

              Had crowding in adult teeth - even following adolescent orthodontics. Candid said I was a "good candidate" and treatment would take 9 months. I started June 2021. After 3 boxes of aligners (2 re-evaluations), almost 2 years, and multiple treatment extensions - I quit Candid and my teeth are still not straight. I followed all of their suggestions, completed my scans on time, and always wore my aligners. It cost me over $2000. My bite is now uncomfortably off. I visited an actual orthodontist this past summer and now restarted actual brand-name Invisalign. It's going to cost me 18months and almost $6000 to fix what Candid did. I tried to contact them via phone, email, etc. trying to ask for even a partial refund. I was told my case would be looked into but multiple attempts to follow up since have been met with radio silence. I even tried writing to their ** HQ office but the mail was returned. I'm at a loss - disappointed and frustrated. Go with a legit ortho - it's safest and best.

              Candid Response

              12/21/2023

              Hi *****. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at ************************************. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize.

              Local BBB

              BBB Serving Metropolitan New York

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