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Business Profile

Online Retailer

Function of Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 70 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in the months of november and october 2022 I bought products fromthe company ( shampoo and conditionner in Oct.) ( skin products in nov.). right after I bought the products I cancelled my subscription since the site wouldn't let me uy without one. By the end of March 2023 (Aproximatively), I started to get billed for things I DID NOT buy.( I didn't buy anything since nov. 2022). And NOW May 9th 2023 I still get billed for things I didn't buy. Not only that but I had to cut my hair (shoulder lenght) due to the effect of the shampoo and conditioner on my hair.I have tried MANY times to contact F.O.B the only way clients can, by email. Answered by robots. I never got refund, I'm still paying for I don't even know what and every complaints I make are automatically deleted.

    Business Response

    Date: 05/11/2023

    To whom it may concern, 


    The customer placed their first order with ** on October 21, 2022, and they also made another guest checkout order on November 07, 2022, which started a subscription with a 6-month frequency.


    The customer reached out to ** in November, with log-in issue, and then again reached out to ** in May, after their subscription order was processed on May 06, 2023.  Function of Beauty replied back to the customer confirming we were able to cancel and refund the order, along with canceling their subscription. We did not get a reply back from the customer after the order was fully refunded.


    The customer was provided a full refund on May 10, 2023, and the subscription was canceled.


    Please let me know if you have any further questions.

     

    Thank you,

     

    *****


  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for a subscription with function of beauty, i ordered from them twice ensuring i didnt want a subscription. the second time i didnt even finish the bottles bc they didnt work for my hair. this was many many months ago. i just recently went in a vacation and returned home yesterday to a package from function of beauty. i checked my email that i dont use anymore and they said they processed a subscription and then sent out some shampoo and conditioner that i have no idea what formula it is because i didnt ask for it, nor did i consent to it. they charged my credit card $58.13 WITHOUT MY CONSENT. i am still trying to reach them as i came home on a friday night and theyre closed weekends. Do not purchase anything from this company. I dont understand why they still have my credit card information stored in their database for them to charge whenever they want. I will demand a refund, again do NOT PURCHASE FROM THIS COMPANY. I would like to send back the stuff they sent me and that i did not ask for but their website says they dont accept refunds or returns- this is a scam.

    Business Response

    Date: 01/23/2023

    To whom it may concern,

     

    The customer placed their first order on December 17, 2021, and started a subscription during the checkout process of that order, with a frequency of every 6 months.


    Subscription reminder emails are sent to all subscribers 5 days before any subscription order is processed, so the customer may have time to adjust, or cancel their subscription before the charge. 


    The customer had their first subscription refill processed on June 16, 2022, as promised in the subscription reminder email sent and received by the customer on June 11, 2023. There is no evidence of the customer reaching out to us about this order. 

    The last subscription refill order was processed on December 13, 2022, as promised in the subscription reminder email which was received and opened by the customers email address on December 08, 2023.

    The only evidence of the customer reaching out to us was on January 20, 2023, when they stated they came home from vacation to a new order being delivered.  As the subscription refill had already been processed and delivered, a 50% refund was given and the subscription was canceled by Function of Beauty with the following reply back to the customer, which was sent on January 23, 2023, at 11:43 am: It is our policy that orders that have already been processed cannot be canceled, due to the highly customized nature of the product. However, I was given approval on a one-time 50% refund on your subscription refill on January 23, 2023. Please allow up to **** business days for this refund to be reflected in your account. In an effort to be as environmentally-friendly as possible, we do not require customers to ship products back to us. Please feel free to discard/give away the bottles (they are 100% recyclable!) or donate them to a local homeless or women's shelter if they are unopened.
    This email confirms your subscription has been canceled. Please let me know if there is anything else I can assist you with!




    Please let me know if you have any further questions. 


    Thank you,


    *****


  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought product November 23. It shipped November 30 and has been sitting in ****, one state away, since December 3 and it is now November 10 no update in Shipping. I was told since no update in so many days its most likely lost but function of beauty only gave me a partial refund of half my money back. I paid $34.95 and they gave me only ***** back. How is this fair? I have no product and they have half my money.

    Business Response

    Date: 12/15/2022

    To whom it may concern,


    The customer placed their order with us on November 23, 2022.  

    The customer contacted us via chat on December 09, 2022, stating their order had not been moving in transit.  The tracking for their order had not been updated since December 03, 2022, by *****  Due to delays with ***** we asked the customer to wait 48 additional hours to see if there was any further update on their order, as there are some holiday delays with shipping.  

    At that time the customer was given a 50% on their already shipped order, and the customer did not state anything back to our representative and left the conversation, at that time.

    The customer then came back to our chat on December 10, 2022, and a full refund was provided to the customer.  

    The customer was provided a full refund for the order as there had been no tracking updates from ***** within 5 business days.

    Please let me know if you have any further questions.

    Thank you,

    *****

Function of Beauty is NOT a BBB Accredited Business.

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