We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Function of Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a subscription order with Function of beauty, after using the product I decided it wasnt worth the money as it didnt do anything for me. I cancelled the subscription service in the app as it directed me to and also emailed the company, they continue to charge my card and send me the products.

    Business Response

    Date: 02/16/2024

    To whom it may concern.

    The customer had a subscription order placed on November 6, 2023, and February 6, 2024.

    The customer reached out to us on November 30, 2024, and we replied back on December 7, 2024, asking if the customer still needed assistance and we never heard anything further.

    The customer then reached out on February 7, 2024 via ********* We replied back to the customer on February 7, 2024, and the issue was resolved.  We let the customer know they were inadvertently charged for a subscription order. This was unintentional on our behalf and we can confirm the customer was fully refunded for the orders pm February 7, 2024, and their subscription was canceled.

    Please let me know if you have any other questions.

    *****
    Function of Beauty

  • Initial Complaint

    Date:01/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/6/2024 with function of beauty and received and order confirmation email. It is 1/31/2024 and I have still not received any updates about my order. I have tried reaching out to them multiple times through email and chat over the last two week and still no response. When I try to login with email I used to place the order, the website says my account doesnt exist so there is no way for me request a refund either. There is no contact number to get in touch with them. This is horrible customer service and is starting to seem like a scam even though I have had good experience with their products in the past.

    Customer Answer

    Date: 02/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:01/31/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 31, 2023 I was charged $89.13 for shampoo, conditioner, hair serum, and leave-in conditioner. I began asking where my order on or around January 15, *********************************************************************************************** **** days. No has contacted me with an update of where my order is. I have logged in every day asking for a refund with no response from FoB. I just want my money back so that I can cancel my subscription. It is expensive and does not fit my budget any longer. Can someone please help me get my $89.13 back since there is no way to get in contact with any one there? My order number was *******

    Business Response

    Date: 02/08/2024

    To whom it may concern.

    The customer had a subscription order placed on December 31, 2023. 

    The customer reached out to us on January 24, ****, asking to cancel their order. The customer had also reached out on January 29th and 31st, which had delayed their inquiry getting to us. We apologize for the delay in our reply and understand any frustrations this has caused.  We replied back to the customer on February 6, ****, letting them know they were inadvertently charged for a subscription order. This was unintentional on our behalf and we can confirm the customer was fully refunded for the order and their subscription was canceled.

    We sincerely apologize for any inconvenience this may have caused. Customer satisfaction is our top priority, and we appreciate your understanding.

    Please let me know if you have any other questions.

     

    Function of Beauty

  • Initial Complaint

    Date:01/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/2023 I placed an order with Function Of for custom shampoo, conditioner, a hair mask and leave in conditioner. I received a confirmation email that my order was received and placed. After not receiving my package yet or any confirmation that my package was sent out like they stated they would send, I sent an email to them on 01/14/2024 asking where my package was. I then received an email on 01/18/2024 letting me know my package was already sent out and delivered on 01/17/2024. I did not receive my package and when I checked my order status page on 01/18/2024 it still said that the order was getting ready and they would update me when it was sent out. I already got in contact with the post office, but how was I supposed to keep track of my order when I did not get a response until after it was apparently delivered and I had no way of tracking it? I understand holiday wait times for responses on emails, but I dont understand how my order page was never updated and I had no idea the order was sent out.

    Business Response

    Date: 02/05/2024

    To whom it may concern. 

    The customer placed an order on December 29, ****.

    The order was marked as delivered by ***** to the mailbox, on January 17, ****, with the following tracking link: ***************************************************************************************************************************************************


    The customer reached out to us on January 14, ****,  in regard to the status of their order, Function replied back on January 18, ****, 8:01AM EST, with the tracking link for the order and confirming it was delivered.

    The customer replied back to us on January 19, ****, and we replied back to the customer confirming their order was marked as delivered and to check with **** to make sure they did deliver the order on their end.

    The customer reached back out on January 28, **** asking to cancel their subscription, and stated were were not replying to them. As we have been replying back to the customer, we do recommend they check any junks/spam folder as their inbox may have been filtering our replies back to them. The customer also mentioned **** could not locate their delivered order, and the customer stated it was stolen.

    ********************** replied back to the customer on January 31, ****, letting them know we could send a replacement for the stolen order to a different address.

    The customer replied back to us on February 1, **** with a alternate address.

    A replacement order was made for the customer to the alternate address, and we followed back up to resolve the issue with the customer on February 5, ****.

    There has been no further outreach from the customer.

    Please let me know if you have any further questions.

    Function of Beauty

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on January 4th because I have a subscription that automatically comes out every 3 months and it is January 25th. I have reached out multiple times. I've tried calling, emailing, and the live chat on their website. No one has responded to any of my attempts.

    Business Response

    Date: 02/05/2024

    To whom it may concern. 

    The customer had a subscription order process on January 4, ****. 

    The customer reached out to us on January 19, ****, asking about the status of their order. We replied back to the customer on January 25, ****, letting them know there was an internal error which had prevented their order from being saved. We asked for selections for what information was missed. The customer replied back to us on January 25, ****, with their selections.

    A replacement order was made and ship on February 5, ****, with the following tracking link: ***************************************************************************************************************************************************

    We apologize for our delay in replies as our team is working as efficiently as we can with a higher than normal customer inquires. 

    Please let me know if you have any questions.

    Function of Beauty

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:01/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This morning I received a text notification that my order from this company has been shipped. However, I haven't ordered anything from this company in a while. The last time I received an order was in August of 2022, over a year ago. So I was shocked when I saw this. I checked my email and the only notification I got was yesterday, January 24th that my order had been shipped. I read their policies and any order that has been shipped cannot be returned. However, it's not fair at all that I can't return something I didn't even order, or even had knowledge my subscription was still working. I canceled it a while ago since I changed companies, but I guess it never went through? It still doesn't make sense that I hadn't ordered from here in over a year and all of a sudden they automatically charge my card without my knowledge. My order number is #******* and I want a full refund and to have my entire account deleted.

    Business Response

    Date: 02/05/2024

    To whom it may concern. 

    The customer had a subscription order process on January 25, ****. 

    The customer reached out to us January 31, ****, via chat in regard to the order as they did not receive a subscription notification reminder email.

    Function replied back to the customer on January 31, ****, at ****** EST, letting them know they were inadvertently charged for a subscription order. This was unintentional on our behalf and we can confirm the customer was fully refunded for the order and their subscription was canceled.

    We sincerely apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding.

    Please let me know if you have any further questions.

    Function of Beauty

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My recurring subscription order for custom shampoo and conditioner processed and was paid for on December 29, 2023. The normal turnaround time is a week or two, but after that time, I still had not received notice of my order shipping. I first reached out to customer service via the live chat on January 11 and didn't get a reply until the 16th when I was told the order would ship by January 20th. That date came and went and I didn't receive a response to my inquiry about my order nor my request for a refund. I had to resort to leaving prickly comments on the company's Instagram posts to even get them to reply to my DMs, but they've stopped replying to me there as well. There has been no communication, no status update, and no refund.

    Business Response

    Date: 02/05/2024

    To whom it may concern. 

    The customer had a subscription order process on December 29, 2023, which has been marked as delivered by **** on January 27, ****, with the following tracking link: ***************************************************************************************************************************************************.


    The customer reached out to us on January 11, ****, in regard to the shipping status of their order. We replied back to the customer on January 16, ****, at ****** EST apologizing for the delay with their order and a new estimated ship-by date of their order, due to unforeseen raw material shortage. 

    The customer followed up with us again asking to cancel, on January 23, ****, and we replied back to the customer that their order had already shipped and provided them with the above tracking link, on January 24, ****, at 6:15PM EST.

    There is no further communication from the customer, and we do always recommend customers check any junk/spam folder as our replies may have been filtered by their inbox. 

    This confirms the subscriptions are canceled, and the customer will no longer be billed from **********************.

    Please let me know if you have any questions.

     

    Function of Beauty


  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 5 and have not received any sort of update or status. Today is January 23. Additionally, Ive reached out to customer support and I have not received anything but an email saying that theyre busy and eventually will get back to me. I tried reaching out on chat again today, but honestly Im concerned as Ive already been charged and cant reach anyone.

    Customer Answer

    Date: 01/23/2024

    Better Business Bureau:

     in reference to complaint ID ********, The package just showed up after I sent this. 
    Sincerely,

    *************************



     

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a one-time purchase for 3 products on August 6, 2023 (#*******). I did not subscribe and paid one-time shipping charges of $12.99 (for non-subscribers) for a total of $94.70.On January 17, ****, I inexplicably received an email order confirmation (#*******) indicating 2 of the products were being shipped to me (nearly 5 months after my initial purchase), and I was charged $58.80 on my credit card without my knowledge or consent.I checked my account, and I noticed that I am "subscribed" to 2 products despite the one-time purchase back in August 2023. This business has many similar claims, and I demand that they remove my customer data from their system (including my credit card information), and immediately refund me $58.80.The proof is in the attached invoice from August 2023 which indicates that I paid for 3 products and shipping charges (for non-subscribers), and the fact that if I was a subscriber, why would I receive an order more than 5 months later?Thank you,*******

    Business Response

    Date: 01/30/2024

    To whom it may concern.

    The customer had a subscription order placed on January 17, ****. 

    The customer reached out to us on January 23, ****, asking to cancel their order.  We replied back to the customer on January 30, ****, letting them know they were inadvertently charged for a subscription order. This was unintentional on our behalf and we can confirm the customer was fully refunded for the order and their subscription was canceled.

     We sincerely apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding.

    If you have any questions or require further assistance, please let us know.

     

    Function of Beauty

  • Initial Complaint

    Date:01/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription back in the fall of 2022 and today (January 22 ****) received a shipping confirmation for an order I did not authorize. They charged me $93 for body wash, leave in conditioner, shampoo and conditioner - all that were not selected by me. When I logged in I saw they had re-initiated a subscription that I did not fill out and the option to cancel the subscription was grayed out. After I called my bank to report fraud I went on Reddit to see if this happened to anyone else. I found that this has happened to more than a few other people and most of them were not refunded by the company. The company is impossible to contact - when I relied to the shipping confirmation email to cancel the order the automated message replied that it would take them **** business days to reply to me. This is ridiculously long for as big of a company as this is.

    Business Response

    Date: 01/29/2024

    To whom it may concern.

    The customer had a subscription order placed on January 17, ****. 

    The customer reached out to us numerous times on January 22, ****, asking to cancel their order.  We replied back to the customer on January 27, ****, letting them know they were inadvertently charged for a subscription order. This was unintentional on our behalf and we can confirm the customer was fully refunded for the order and their subscription was canceled.

     We sincerely apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding.

    If you have any questions or require further assistance, please let us know.

     

    Function of Beauty

Function of Beauty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.