Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LiveAuctioneers charged my credit card for a purchase even though I paid the auction house directly and attempted to opt-out of online payment. They acknowledged their issue over a month ago but have yet to refund my money which is in excess of a thousand dollars. I have sent countless emails to customer service and haven't been able to get the charge reversed, instead I get half-hearted commitments to work on the problem followed by long periods of silence. Grey's Law states that "any sufficiently advanced incompetence is indistinguishable from malice, and that has been my EXACT experience with this auction website. After a certain point, does it matter whether it's crookery or incompetence if the end result is outright theft?

  Business Response

  Date: 07/21/2025

  Hi ******,

  I'm sorry to hear that you have not gotten the refund for this double payment. I reached out to my colleague handling your case to make sure she responds to your email and reach out to our Payments team to issue the refund. Apologies for any inconvenience this has caused you but I assure you that this will be addressed by my colleague soon.

  Regards,
  LiveAuctioneers

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After winning an auction lot on June 21, I received an invoice with some discrepancies in the additional fees and taxes being charged for my won lot. When I went to pay the invoice, the total amount did not match the amount the auction house told me was due. I sent a message to Live Auctioneers asking them not to charge my card until they explained to me the reason for these additional charges. No one answered for four days, only after the card was already charged did someone from customer support respond telling me I should have discussed all this with the auction house. They did not even address my request for a refund. For the past two weeks, Ive been trying to sort things out with the auction house, as Live Auctioneers wont respond except to say its the auction houses responsibility to refund the money. But the auction house is saying they cant do anything because on their end it shows the invoice was paid, and they dont have information about the total amount I was charged. I gave Live Auctioneers a deadline of July 1 to refund me my money so I can take care of payment without being double-charged, but theyve stopped answering my multiple follow-up emails. I would like the incorrect charge refunded so I can pay the auction house prior to pickup of the item on July 11.

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction paid for the items and only received 1 item not 2 that I paid for have countless emails with 3 Kings Auction making excuse after excuse this has been going on since March 22, 2025 never received item #****

  Business Response

  Date: 05/22/2025

  Dear Better Business Bureau,
  

  Thank you for bringing ****************** concerns to our attention. We appreciate the opportunity to respond and provide additional context regarding her recent auction experience through our platform.
  *** ******** participated in an auction hosted by 3 Kings Auction on LiveAuctioneers. She has reported that although she paid for two items, only one was delivered, and she has not received Lot #****. We understand her frustration, especially given the ongoing delays and repeated follow-up attempts since March 22, 2025.
  Our Role and ******************************** *************** LiveAuctioneers is an online marketplace that connects bidders with independent auction houses such as 3 Kings Auction. While we do not handle shipping or hold inventory, we take all bidder concerns seriously and strive to assist in facilitating resolutions between buyers and sellers.
  Upon receiving *** ********* report, our team reached out to both her and the auction house. We provided the contact information for 3 Kings Auction and included the auctioneer in our communications to help expedite their response.
  We are aware that *** ******** is now in active communication with the auction house. We continue to monitor the situation and are prepared to step in further if the issue remains unresolved.
  Ongoing **************************** **************** We understand how disappointing this experience has been for *** ********* If the auction house does not deliver the missing item or provide a satisfactory resolution, we will escalate the matter internally through our established procedures to ensure it is addressed appropriately.
  Thank you again for the opportunity to respond. LiveAuctioneers remains committed to supporting a fair and trustworthy auction experience for all participants.
  

  Sincerely,
  LiveAuctioneers **************************************** *************************************************************************

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LiveAuctioneers allows obviously fraudulent auction house to sell items on their platform, without any proper screening process. I was scammed by LiveAuctioneers and *************************************** held a fraudulent auction on the 6th of May, 2025. The fake auction just copied and modified some existing images and listings from ********* and other auctions. Many winning bidders have been victims of fraud. I am sure that I am not the only one who contacted LiveAuctioneers about the scam.************************************ registered address is a fake one in ******* DE, and they repeatedly refused to give a real street address after the payment has been made (only fake addresses in new housing development and malls in different states; shippers could not locate the business). My card is registered with LiveAuctioneers. I tried to cancel the transaction after realizing the scam; and alerted LiveAuctioneers. It was too late. LiveAuctioneers did not act in time, now my registered card had been charged.I would like to receive a refund and have this fraudulent auction house banned from the platform. The winning bidders from the ***** and ******** auction will never get their items; if they do, mostly likely will be bad reproductions.Please be aware of fake/scam auction houses on LiveAuctioneers. I totally trusted their platform, and did not think an entire auction house could be fake (not just the items, which looked real as they were copied from other listings) and LiveAuctioneers would allow fraudulent auction houses to host auctions.I would like to reach a resolution with LiveAuctioneers. It is very unlikely that the fraudulent auction house that LiveAuctioneers allowed on their platform will be willing to resolve the matter with the customers who they ************************** is responsible for allowing obvious scammers to host fake auctions and making payments to them.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ****
  
  
  
   
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from LiveAuctioneers. Prior to bidding, I contacted them and received a shipping quote via email. Subsequent to winning the item, the quote has increased substantially (more than doubled). I was told I could hire a private shipper myself, and attempted to do so. That shipper was told by LiveAuctioneers that LiveAuctioneers had already contracted to their own vendor. I have not been able to get in touch with LiveAuctioneers, as the phone number associated with the credit card transaction is out of order and the other number I found online goes to a voicemail system. I have not received any responses to my voicemail message, multiple emails, or requests through the website. Given that the small amount of information I was able to get was misleading and at times completely dishonest, and the fact that there has been no communication from this company, I would like this transaction cancelled and a full refund provided.

  Business Response

  Date: 05/08/2025

  Dear Better Business Bureau,

  
  Thank you for bringing this matter to our attention. We have reviewed the concerns raised by the buyer, ******** ******, regarding invoice *********.
  After a thorough review of our records, we can confirm that *** ****** has already initiated a chargeback with her credit card issuer related to this transaction. As a result, the dispute is currently being handled through the financial institution's chargeback process. This process includes a review of the transaction details by the payment provider and allows both parties to submit documentation for evaluation.
  LiveAuctioneers does not have the ability to intervene directly or issue a refund while the chargeback is under review. We will continue to cooperate fully with the financial institution to provide all relevant details so they may reach a fair resolution.
  Should *** ****** have any further questions, we recommend she follow up directly with her card issuer regarding the status of the dispute.
  

  Sincerely,
  LiveAuctioneers Bidder Support

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business did not respond to telephone or email correspondence until my credit card company was involved. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The invoice was sent to me at 9.33pm and Live Auctioneers automatically charged my credit card and paid it at 9.54pm which is 21 minutes later. This is very distressful and now I am left with the fall out trying to recover my money from them. I have sent huge number of emails and so far the response seems to be its your fault as you did not deselect shipping when you paid.I did not pay the ** they put in place on April 1st did this automatically and now they are not refunding the money.I have contracted with my own shipper for $29 to pick pack and ship the item. I have also directed the auction house to not turn my item over to this company as they have been directed to NOT SHIP my item. Regardless as to how many emails I have sent (upwards of 20 at this point). They keep sending me an email stating that they will pick up the item and ship it. I have received two this morning already the first one I reminded them that they need to reimburse the cost. They just ignore this request.Nearly every auction house I have spoken to says that this is becoming a huge issue since they put the ** in place on April 1st and they are getting more and more complaints.The answer going forward for ALL buyers id to register directly on the auction houses website which in 90% of the cases you can.There are a couple that don't have this option and one auctioneer is so worried about this happening that he is sending out an email to all registered buyers so they are aware of the issue.This is ludicrous and need to be dealt with.I would like my money refunded and an apology for the awful behavior.

  Business Response

  Date: 05/06/2025

  Dear ******,

  
  Thank you for reaching out and sharing your concerns. We understand how frustrating this experience must have been and truly regret any inconvenience it has caused.
  Upon reviewing your case with our LiveShipping team, we can confirm that the shipping charge associated with invoice #******* was refunded on April 30th, 2025. You should see the refund reflected in your account shortly, if it hasnt appeared already.
  We sincerely apologize for any confusion or miscommunication during this process. Your feedback regarding the recent updates to the platform has been noted, and we are continuously working to improve the user experience based on input from our community.
  If you have any further questions or need additional support, please dont hesitate to contact us at *********************************************************.
  

  Sincerely,
  LiveAuctioneers Bidder Support Team

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9, 2025 I won an auction on the LiveAuctioneers.com website. As part of the purchase I opted for the LiveAuctioneers delivery service. On March 29 I had to contact LiveAuctioneers customer service because the tracking information indicated the item was still waiting to be shipped. **************** was able to get things moving and the item arrived on April 8 or 9. It was broken. I immediately contacted **************** again. They created a ticket and told me they would investigate. I keep inquiring as to the status and keep being told they are still investigating. This is three weeks and that seems plenty of time to investigate a shipment. I have uploaded the email chain of my converstions with **************** as well as receipts and photos of the damaged item. Most of the photos show the broken item still in its packing material.

  Business Response

  Date: 05/06/2025

  Dear *****,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the delays and the frustration caused by receiving a damaged item.
  We understand how concerning this situation is, and we want to assure you that our LiveShipping team is actively investigating the issue. They are working to resolve this matter as quickly as possible. We appreciate your patience as they complete their review.
  If you have any further questions or need additional assistance, please dont hesitate to reach out to us directly at ************************************* Were here to help and will continue to keep you updated.
  

  Sincerely,
  LiveAuctioneers Bidder Support Team

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a call 10 days ago in which the company accepted responsibility for the issue and promised to refund my entire purchase. I was told they would call me back with details. As of now I have not received a call back or a refund.

  ***** ***********

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ***********
  
  
  
  
   
  

  Business Response

  Date: 05/22/2025

  Dear BBB,
  Thank you for the opportunity to respond.
  We understand that the complainant, *** ***** ***********, initially indicated that his issue remained unresolved due to a delay in communication and receipt of a refund.
  However, according to our recordsand as confirmed in a subsequent message from *** ************* has since received the refund check and considers the matter closed.
  We are pleased this has been resolved to his satisfaction and appreciate his confirmation. Should any further concerns arise, we remain available to assist.
  Sincerely,

  LiveAuctioneers Bidder Support Team

  Customer Answer

  Date: 06/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Thank you,
  
  ***** ***********
  
  
  
   
  
  

• Initial Complaint

  Date:04/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to a repeated pattern of deceptive billing and service non-delivery by LiveAuctioneers. Over the past year, I ran 30 auctions and paid approximately $72,000 through wire transfers, debit card transactions, and credit card charges via ********Despite paying substantial marketing fees, LiveAuctioneers repeatedly failed to deliver services as promised. In many cases, auctions were suppressed due to platform errors or billing continued even when no auctions were live. I disputed these charges in good faith, yet was locked out of my account, cutting off access to bidders, sales, and my own business.Faced with mounting financial losses, I was forced to pay these disputed charges under duress simply to regain access to my own business. As a result of LiveAuctioneers actions, I suffered major business disruption, reputational damage, and am in active foreclosure on my home.Examples of charges in dispute include a $2,800 Featured Lots promotion on a suppressed auction, a $2,850 marketing charge during a period with no auctions, and a $4,500 homepage promotion paid while I was locked out of my account unable to access any info. These are examples only the overall harm spans many transactions and ongoing deceptive practices.I request a full refund of undelivered services, permanent cessation of billing, and acknowledgment of LiveAuctioneers role in causing financial harm. Full supporting documentation is available upon request and has been submitted to the New York and Maryland Attorneys General and the ***.

  Business Response

  Date: 05/08/2025

  We take all complaints seriously and are committed to resolving professionally. While we respectfully disagree with the characterization of our billing and service practices as deceptive, we are open to reviewing any specific charges the complainant believes were made in error or for services not rendered.  Account restrictions followed repeated payment disputes, per our terms of service. We invite the complainant to provide a detailed list of disputed charges so we can assess them and work toward a resolution. Kindly email these to ***********************************

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have already raised the exact same issues and payment questions repeatedly over the past year with absolutely no resolution so to submit again seems very disingenuous on the part of LiveAuctioneers since they had ample opportunity to resolve and are now only responding to avoid public embarrassment.   They already have all of the documentation and they can offer a resolution at any time without needing me to resubmit and waste more time. 
  
  

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not able to unsubscribe from their emails I have tried repeatedly and the site does not follow through when you hit unsubscribe

  Business Response

  Date: 05/06/2025

  Dear ****,
  

  Thank you for bringing this to our attention, and were sorry for the inconvenience youve experienced.
  Weve forwarded your request to our team, and they are taking immediate action to ensure your email address is fully unsubscribed from our communications.
  If you continue to receive any unwanted emails or have further concerns, please dont hesitate to contact us directly at *********************************************************.
  

  Sincerely,
  LiveAuctioneers Bidder Support Team

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bid on an item paid for it then never heard from them again. Never recieved the product.

  Business Response

  Date: 05/06/2025

  Dear ******,

  
  Were very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused.
  Please know that we take these matters seriously. ******************* has been permanently closed on our platform due to ongoing concerns, and they are no longer permitted to list or sell through LiveAuctioneers.
  We understand that you have already informed our team that you filed a dispute with your bank to recover the funds. That is the appropriate course of action in this case.
  Again, we regret the inconvenience and appreciate your patience and understanding.
  

  Sincerely,
  LiveAuctioneers Bidder Support Team