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Live Auctioneers LLC

Online Auctions
LiveAuctioneers is a live auctions marketplace connecting buyers and sellers of art, antiques, jewelry, and collectibles across the globe.
Accreditation
BBB accredited business

Accredited Since: 12/3/2015

Years in Business: 17

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 64 Customer Reviews

Customer Complaints

75 complaints closed in last 3 years

37 complaints closed in last 12 months

View Complaints Summary

Overview

LiveAuctioneers is a live auctions marketplace connecting buyers and sellers of art, antiques, jewelry, and collectibles across the globe.

Business Details

Location of This Business
220 12th Ave Fl 2, New York, NY 10001-1011

BBB File Opened:3/2/2011
Years in Business:17
Business Started:11/19/2002
Business Incorporated:11/19/2002
Accredited Since:12/3/2015
Type of Entity:Limited Liability Company (LLC)
Business Management
  • Mr. Mark Lichter, Finance Manager
  • Mr. Erwin Hungerbuhler, Senior Account Representative
  • Mr. Phil Michaelson, VP Product
Additional Contact Information

Fax Numbers

  • (212) 947-0184
    Other Fax

Email Addresses

  • Primary

Industry Tip

BBB Tip: Smart Shopping Online

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Customer Complaints

75 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
This company had a data breach on Aug ** and my personal data was compromised. The complaint/contact form on the company's site is not functional and there's no further info on how to contact this company to have my info removed.
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Customer Reviews

64 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Jing J

08/27/2020

I bid and won on an item posted by *********** *** ****** on May 16, 2020 and made a full payment of approximate $2,700.00 via an international wire payment around May 22. On June 2, upon my follow up for shipping, I was told the item I bid and won was sold and sent to someone else. When I requested for a refund, the auction house kept delaying. As a consumer, I want to give any business a chance. I give the business owner two weeks to initiate a refund back to me. On June 23, 2020, I filed a customer support with Liveauctioneers. Though the customer support reached out to the art center, it almost seems that Liveauctioneers is only interested in servicing the auction house not assisting customers who's rights and goodwill has been violated. After two months, this is where I stand, no refund, no reply from *********** *** ****** even with repetitive inquiries, and the customer support is throwing in the towel stating "LiveAuctioneers' does not handle post-sale and escalations should be handled by you (auction houses)." I'm left in an extremely adverse position to follow up with the auction house for refund. The behaviors of *********** *** ****** have all the hallmarks of a shady business to con unsuspecting customers through the platform. And LiveAuctioneers showed no intention to stop unethical business practices from its listing agents nor the effort to assist its rule binding bidders. Disappointment wouldn't even begin to express how I feel now...
... Read More

Business Details

Location of This Business
220 12th Ave Fl 2, New York, NY 10001-1011

BBB File Opened:3/2/2011
Years in Business:17
Business Started:11/19/2002
Business Incorporated:11/19/2002
Accredited Since:12/3/2015
Type of Entity:Limited Liability Company (LLC)
Business Management
  • Mr. Mark Lichter, Finance Manager
  • Mr. Erwin Hungerbuhler, Senior Account Representative
  • Mr. Phil Michaelson, VP Product
Additional Contact Information

Fax Numbers

  • (212) 947-0184
    Other Fax

Email Addresses

  • Primary

Business Categories

Local BBB

BBB Serving Metropolitan New York

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.