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Business Profile

Investment Management

Webull Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 114 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not let me withdrawal my money. I moved towns and got a new bank. I updated my bank info and verified it. I made a $6,000 deposit. Made an investment. A few weeks later I got about a $500 payout. Tried to withdrawal, rejected. Tried again the next day, rejected.I'm being told I have to withdrawal to my old bank account... What!? First, the money I'm withdrawing has nothing to do with that account. Second, my new account is verified. I just put $6,000 in from there a few weeks before. Now they're saying I either have to provide proof of my old account being closed or wait 60 days.Sounds more like they are holding onto my money for their own use. I'm going to shop for another app and pull all my money from them. This is ridiculous.

    Business Response

    Date: 02/24/2025

    Hi *****,

     

    We are unable to discuss your account here.  Please reach out to us directly. 

    Customer Answer

    Date: 02/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     This is a copout answer. They've made it clear they do not want to help me and continue to hold my money hostage.
    I've moved on. I reinvested my money and will withdrawal it in 60 days.

    I'm absolutely appalled at this company's lack of customer service.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** ****




     

    Business Response

    Date: 06/10/2025

    Hi *****,

     

    We are unable to assist through this platform.  Please reach out to our customer service team within the ********************** app

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Between late last year and early this year, Webull Financial had a few new accounts promotions that didn't exclude joint account in the promotion terms and later they deny the promotion bonus.I've had a couple unsuccessful attempts in resolving this issue with their customer service, first time they denied my request in the email because of the joint account. After I point out their terms didn't exclude joint account, they made up a new reason that my account isn't a cash or margin account, which is totally ******** claim is simply asking them to follow their own terms for the promotions.

    Business Response

    Date: 02/24/2025

    Hi *****

     

    We are unable to discuss your account here.  Please reach out to us directly. 

    Customer Answer

    Date: 02/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The response was simply asking me to contact them, which didn't work and they didn't even reply to my latest messages.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** **




     

    Business Response

    Date: 04/06/2025

    Ok. We'll consider this matter closed. 

    Customer Answer

    Date: 04/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** **



     

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A Webull account was created about 3 years ago but have not been active on it. About 2 months ago, I decided to start trading through their mobile app and transferred $600 from my banking account to **************************** a successful transfer, I attempted to use the said funds to purchase a stock but was greeted with message stating there was a restriction on my account. After many frustrating attempts to get answers from Webull, I finally received a message from them stating that the restriction was due to long period of non activity. In addition, was told to wait until the funds are transferred to the Washington state unclaimed property department. My question to Webull is why did they allow me to transfer funds from my bank to their account when it's clear that I cannot do anything with it, including transferring it back to my bank? I've been checking the unclaimed property website and it does not show this. Also, according to Webull website / app, the aforementioned amount is still posted there. I have means to get access to MY MONEY! BBB - Please assist in this matter. I've contacted Webull on many occasions and it appears that I am receiving a computer generated response.

    Business Response

    Date: 02/24/2025

    Hi *****,

     

    We are unable to discuss your account here.  Please reach out to us directly. 

    Customer Answer

    Date: 02/24/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    I have responded to Webull's answer and are currently waiting for their response to my inquiry.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** **




     

    Business Response

    Date: 03/12/2025

    Hi *****, 

     

    Please provide the communication ID you received when communicating with us. 

    Customer Answer

    Date: 03/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** **



     

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date is 1/24/25.I have deposited several amounts in this month over $10,000. However, on 1/24/25, a deposit of $700 was made. Generally, when a good faith violation occurs in a trading account, ********************** advises the customer and on the third GFV, they don't let you use your unsettled funds to trade. At this point, I already received 3 GFV's which restricts me from using any unsettled funds.Fair enough. But on 1/24/25, I rolled my options contract to the following week expiration date. During this transaction, it used the unsettled funds due to WeBull's system error that they have been trying to fix for years. Their system doesn't allow you to use unsettled funds to trade but when it comes to rolling the options, they apparently have system limitations that don't stop the customers from using the unsettled funds and doesn't even warn the customers that you are using unsettled funds to roll the options.This happened with me as well on 1/24/25. I didn't know that my rolling options were using unsettled funds therefore, I received the 4th GFV which restricts me to open any new positions until 90 days *********, how is this my fault that I should be penalized for WeBull's lack of controls being in placed? This is not a fair practice.I spoke to the customer service team and they acknowledged that they have system limitations and that they are still working on it. In all fairness, they should remove my 90 days trading restrictions but they are not willing to do so.Please help resolve my issue. Many thanks.

    Business Response

    Date: 01/29/2025

    Hi *******,

    We are unable to discuss account details with you over this system.  Please reach out to us directly.   

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to delete this account since last year. I invested ******. I cannot access the account, the original bank info is being rejected , now they sent a request for me to upload my ID and SSN. This is way more difficult than what it should be. The account is linked to my ********************** ************** *f I am asking for a cash out and a close, the original info used is where everything will settle to, I do not understand what the problem is, and I do understand this is set up this way on purpose to be difficult. I am contacting the ************************ and am placing a review here for documentation purposes. I have reached out to ********************************** and ****************************************** and get regular statements from ************************************* since 4/2023. I have reset the password multiple times. I am not giving this company ****** for free. This is a scam, it should not be this hard. I can close out a bank account , a utility account a credit card account and have NEVER gotten this much grief. This is a shame, Webull is trying to rob us to our face, then make us exhausted with attempts to cure. DO NOT INVEST HERE, it is a scam

    Business Response

    Date: 01/09/2025

    Hi *****,

    Based on the screenshots you've provided, it seems as if you do not know your log in credentials.  We want to make sure we are send your funds back to the appropriate person and not someone trying to defraud you..  Please stay in touch with the representative via email and provide the documentation required.  Do NOT submit this information in response to your BBB complaint. 

     

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    webull now has the option to link our debit card. i tried to link on my cash account. it asks for a second number which i don't have and most people don't. so i cant link. there needs to be alternatives to link like the competitors for example micro deposits also i texted Support in the app over a week ago when we link the card is money made available immediately for options it shouldn't take weeksto get this answered

    Business Response

    Date: 01/03/2025

    Hi ******** 

     

    Thanks for your suggestions.  If you have questions related to your account, please reach out to us directly. 

    Customer Answer

    Date: 01/06/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     ummm i reached out to you directly i didnt get a answer hence the reason for the complaint i need a answer

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ********




     

    Business Response

    Date: 01/07/2025

    Hi ********

     

    Please reach out to us within the Webull app or by phone.  Thank you. 

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I have an account with ********************** with ***** shares/stocks. I put an order in on November 14, 2024 to sell 27 shares at $ ******. However, the next morning on November 15, 2024 the order was filled at $******. This is completely wrong because I set it at $ ****** and the Tesla price did not go under $ ****** a share on November 15, 2024. This is completely unfair and corrupt on WeBull's side. Who would want to sell their shares at $ ****** when the price has gone up to $ ****** since. It's very simple. I put an order at $ ****** to sell ***************************************** price. It didn't go down to $ ****** as WeBull says. The lowest price was $ ******. I want my 27 shares restored back into my account. My account should say 77 shares. This was an obvious error on WeBull's behalf and *** in customer service and ****** at the ********************** support email have refused to acknowledge the error. All I want is my 27 shares back into my account. They were sold incorrectly. Thank you very much. I hope you can help me. ****** ******* LAST 4 DIGITS OF MY SS# **** 2ND EMAIL ADDRESS ***********************

    Business Response

    Date: 01/03/2025

    Hi ******,

     

    We are unable to discuss account specific details on this platform.  Please reach out to us in the Webull App for assistance. 

  • Initial Complaint

    Date:12/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Webull restricted my account from transferring the remaining fund (~$500) back to my bank account. Their customer service is unreachable, as I called 3 times, and waited for 40 mins each time. There's no waiting estimate time during the waiting.

    Business Response

    Date: 12/20/2024

    Hi ****** ,

    We are unable to discuss account specifics.  Please reach out to us directly for assistance. 

    Customer Answer

    Date: 12/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The Reason I'm filing the complaints, is that I cannot contact you via phone call (where this is the only way provided to resolve 'my account being banned' issue). Your customer service is fully occupied, and I cannot reach out to you.

    I request you to call me ************ to resolve it. Otherwise this complaint will not be marked resolved. Thank you.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** **




     

    Business Response

    Date: 01/03/2025

    Hi ******, 

     

    Our customer service team is available M-F from 9am ET to 4 pm ET.  You can reach us by email or in app messaging as well. Here is our contact information :

     

    ************************************************************

    *****************

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    As I previously mentioned, your customer service is not reachable during the time window you provided. So that I just request a contact via phone call from your customer service.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,
    ****** **




     

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I appreciate webull's referral bonus program, and never had a problem until the promotion ending October 31st. I had enough friends sign up to earn the draw for 300 or *****, but the bonus didn't post. When I inquired, I was told the promotion ended on October 28, which is not accurate. It ended on October 31 and the new one began November 1.

    Business Response

    Date: 12/17/2024

    Hi ********, 

    We are unable to discuss account specific information.  Please reach out to customer service in the ********************** app. 

     

    Customer Answer

    Date: 12/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    I already did that. **************** is saying the promotion ended on the 28th , which is not true. It ended on the 31st and the new one started 11/1.

    Im being cheated out of the bonus 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** *******




     

    Customer Answer

    Date: 12/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     There is no chat id given. I've provided a screenshot of the chat though. Support told me the promotion ended on October 28th,  but it was until the 31st, and the new one started nov 1.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** *******




     

    Business Response

    Date: 01/03/2025

    Hi ********,

     

    Per the conversation you provided, the promotion ended on the 28th of October. 

  • Initial Complaint

    Date:11/11/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I invest crypto currency dogecoin with webull. I am unable to see my balance which should be ****** dogecoin and am unable to sell it

    Business Response

    Date: 11/13/2024

    Hi *****, 

     

    Webull Financial doesnt offer cryptocurrency trading.  Please reach out to Webull Pay with any questions related to cryptocurrency. 

Webull Financial LLC is NOT a BBB Accredited Business.

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