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Business Profile

Financial Consultants

Infusion Capital Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Consultants.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They were only supposed to take 30 payments out of my account to pay off a loan, of which I did not get the whole thing. They continue to steal money from me and have taken 34 payments out and continue to try to draw more. They are thieves!

    Customer Answer

    Date: 02/24/2025

    Better Business Bureau:

    At this time, I have not been contacted by Infusion Capital Group LLC regarding complaint ID ********.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sale agent call. Inform them my number is listed in the Do Not Call registry and requested to be remove from the calling list. Agent requested bank statement and lots of personal information and refuse to accept "No", "please remove the number from the calling list", and kept deflecting request to be remove. SUPER UNETHICAL company and should be shut down by the SEC or any authority overseeing the business.

    Business Response

    Date: 05/14/2024

    ******, we are sorry you had a bad experience with one of our representatives. We will ensure you do not get another call from us ! Can you please send your phone number that is getting calls to ********************************************************? 

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/28/23 I received a phone call with caller ID ************. The caller said he was **** with Infusion and wanted to know if I was still looking for funding for my business. I answered politely, No, and please don't call me again. After I hung up, I blocked that number.On 12/29/23 I received a phone call with caller ID ************. I did not answer the call. When I listened to the voicemail message he said, This is **** with Infusion, **** ****

    Business Response

    Date: 01/02/2024

    *******,

    I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you:  you will no longer experience any issues. I have also confirmed that your business email address is on the do not contact list as well.  Corrective action has been taken with this employee and I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. Again, on Behalf of the company we apologize for this experience. 

    Customer Answer

    Date: 01/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Once again, on 1/15/2024 I began receiving phone calls from that company. I don't answer the calls, but they leave voicemail messages. I block the number and delete the messages. They have been calling and leaving messages EVERY DAY. Sometimes they call twice per day. Then today I received an email from them. I have attached it. Once again I am asking the BBBto compell this company to stop!! My phone number is ************. My personal email is ****************. My business email is ***************************.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 01/26/2024

    Dear *******, 

    We apologize that you have still been contacted by our company. I have now double checked with our backend team that you have been placed on the Do Not Call list. If you continue to receive calls from us, please email me at ******************************************************** and I will assist. Again, apologies for this inconvenience, best of luck with the business!

    -Human Resources

    Customer Answer

    Date: 01/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me **** times a day. I've never requested funding for my businesses, I've told almost 50 of these employees who call that I want to be removed from their list. I've even started contacting them to speak to a supervisor or managing party, or someone who can do something other than curse at me as they hang up a phone. They are liars, scumbags, and have horrible time management if they are willing to contact uninterested contacts dozens of times per week. That's not persistent, that's absurdly inefficient and ineffective.

    Business Response

    Date: 11/17/2023

    I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you:  you will no longer experience any issues. I have also confirmed that your business email address is on the do not contact list as well. I apologize that we were unable to exceed your expectations and satisfy you fully. Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. Again, on Behalf of the company we apologize for this experience. 

    Customer Answer

    Date: 11/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call me and hang up almost every day. When I call back and request to be taken off their calling list, they just hang up. These are some of the phone numbers they keep calling me from. ************ ************ ************

    Business Response

    Date: 11/06/2023

    I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you:  you will no longer experience any issues. I have also confirmed that your business email address is on the do not contact list as well. I apologize that we were unable to exceed your expectations and satisfy you fully. Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. Again, on Behalf of the company we apologize for this experience. 

  • Initial Complaint

    Date:10/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Infusion Capital calls me multiple times a day. I have asked several times to be removed form their call list. They have been rude, combative, mean, degrading. I am going to be filing a complaint with the attorney general as well. They refuse to stop calling. It is highly annoying. This needs to stop. It is disruptive to business, and I will be contacting an attorney for lost time.

    Business Response

    Date: 10/25/2023

    I am terribly sorry that you had such an awful customer service experience with our company. Your privacy and well-being are extremely important to us. You were successfully added to the do not contact list and I assure you:  you will no longer experience any issues. I have also confirmed that your business email address is on the do not contact list as well. I apologize that we were unable to exceed your expectations and satisfy you fully. Our goal is to maintain 100% transparency with all clients. I want to assure you that we take matters of customer service very seriously and all representatives work within strict ethical and professional guidelines. Again, on Behalf of the company we apologize for this experience. 

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cannot seem to get off of the call list. They call me every day, multiple times a day. I have asked to stop receiving calls. I have tried to call the number on the website to speak with someone outside of sales to no avail.

    Customer Answer

    Date: 10/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Infusion Capital Group LLC regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call my business phone even thought i have requested several times for them to stop.

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Infusion Capital calls me multiple times a day. I have asked several times to be removed form their call list. They have been rude, combative, mean, degrading. I am going to be filing a complaint with the *** as well. They refuse to stop calling. It is highly annoying. This needs to stop. It is disruptive to business, and I will be contacting an attorney for lost time.

    Customer Answer

    Date: 05/30/2023

    Better Business Bureau:

    At this time, I have not been contacted by Infusion Capital Group LLC regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Infusion Capital calls me at least once a week despite me telling them to stop. When I tell them to stop calling me, the person calling me will frequently use profanity. When I tell them to stop calling me and I just hang up, they attempt to call back multiple times back to back. Today, I pretended to want money from them and had them send me an application so I could get more information on them. Once I received the application, I told *************************, whose title is "one of the Head **************" according to him, out of the ******** office that I have told him and/or others who have called me from their office to stop calling me on at least 7 or 8 other occasions and I need the harassment to stop. He hung up on me. PLEASE, I beg of you Infusion Capital, STOP calling business owners after they ask you to stop calling them. Not everyone wants bottom feeder loans.

Infusion Capital Group LLC is NOT a BBB Accredited Business.

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