Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets through the StubHub app and they were a scam. Seller did not process through Ticketmaster like they are supposed to and couldnt get into the concert. Now getting the run around from the company and refusing to refund me.

  Business Response

  Date: 10/01/2025

  Thank you for the opportunity to respond to *** ********** ****** s BBB case #********. I sincerely apologize for her experience. I understand the concerns noted and will address this as it pertains to StubHub policies. 
  
  It may help to explain that StubHub is a secondary ticket marketplace which enables fans to buy and sell tickets to sports, concerts, theaters, and other live entertainment events. We do not own any of the tickets listed on our website. When buyers place an order for tickets, they purchase from a third party. 

  By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyers notes: You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. For sellers, our FanProtect Guarantee notes: Buyers or prospective buyers are not permitted to contact you. You can adjust your ticket prices any time before they sell. You will receive payment for all tickets you sell and deliver in accordance with our User Agreement and all policies. You may find a copy of our User Agreement on our website at ********************************************************;

  In researching the complaint filed by *** ********** ******, I can see that the refund was successfully processed on 20-Sep-2025 and sent back to her original payment method our *********************** has confirmed the refund transaction is complete. 
  
  Thank you for the opportunity to provide specific information about StubHub. Please let me know if I can be of further assistance, 
  
  Sincerely 
  ******* *. 
  StubHub Executive Customer Care 

• Initial Complaint

  Date:09/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four tickets to a concert for $1176 in the Club section of a stadium in Feb. 2025. I knew immediately that this would be a fraudulent transaction as I was not provided seat numbers in the confirmation email, so I disputed with my credit card company. Due to the concert date being six months in the future, my dispute was denied. The day before the August 2 concert, I was sent four tickets in a completely different section with no access to the Club section. In speaking with StubHub customer service on Aug. 1, I was informed there were no alternative tickets they could provide. StubHub requested that I Accept the wrong tickets and somehow send then back to StubHub. In speaking at the time with a StubHub customer service agent, I noted that I was in a no win situations, knowing that if I Accepted the tickets, StubHub would consider them mine. During that conversation where I expressed concern, the agent said to then send in a screenshot showing that I had not Accepted the tickets, which I did. At that point I received an email saying,"Dear ******,We are contacting you regarding your order ********* for The Lumineers on 2 August 2025.Thank you for that information, we will be working along with our team to help you obtaining a full refund. Kind regards,Otoniell"On subsequent calls the week following the concert, I was informed that StubHub had 45 days to refund the money. Upon waiting 45 days with no refund I was informed that since I had not returned the tickets, I would not get a refund.

  Business Response

  Date: 10/01/2025

  Thank you for the opportunity to respond to *** ****** ********* BBB case # ********. I sincerely apologize for her experience. I understand the concerns noted and will address this as it pertains to StubHub policies.
  
  It may help to explain that StubHub is a secondary ticket marketplace which enables fans to buy and sell tickets to sports, concerts,theaters, and other live entertainment events. We do not own any of the tickets listed on our website. When buyers place an order for tickets, they purchase from a third party.
  
  By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyer's notes: You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. For sellers, our FanProtect Guarantee notes: Buyers or prospective buyers are not permitted to contact you. You can adjust your ticket prices any time before they sell. You will receive payment for all tickets you sell and deliver in accordance with our User Agreement and all policies. You may find a copy of our User Agreement on our website at ********************************************************;
  
  In regards to *** ********* complaint, I confirm that his case has been resolved and that the relevant team has reached out to you directly regarding this, we apologize for the delay on resolving this matter.
  
  Thank you for the opportunity to provide specific information about StubHub. Please let me know if I can be of further assistance,
  Sincerely
  *****
  StubHub ***********************

  Customer Answer

  Date: 10/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I'd also like to point out that StubHub flatly denied me a refund until I reached out to multiple advocate groups to assist with my complaint. 
  
  Sincerely,
  
  ****** *********
  
  
  
   
  
  

• Initial Complaint

  Date:09/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i sold tickets on stubhub Feb 8th 2025 and still have not been paid for ,they said the event was canceled ,it was never canceled order number *********

  Business Response

  Date: 09/30/2025

   Thank you for the opportunity to respond to ********* ******* complaint, BBB case # ********. I sincerely apologize for his experience. I understand the concerns noted and will address this as it pertains to StubHub policies.
  
  It might help to explain that StubHub is a secondary ticket marketplace website which enables fans to buy and sell tickets to sports, concert, theater and other live entertainment events. We do not own any of the tickets listed on our site. When buyers place an order for tickets, they are purchasing from a third party.  By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyers notes, You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event, or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. A copy of our User Agreement may be found at *******************************************  

  Upon review *** ******* case has been re-escalated for further internal review. We are currently assessing all details and documentation provided. We ask that *** ***** allow time for further review and he will be notified via email of a final resolution once resolved.

  Thank you for the opportunity to provide specific information about StubHub. Please let me know if I can be of further assistance.

   

  Sincerely,  
  ******
  StubHub Executive Customer Care

  
  

  Customer Answer

  Date: 10/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have called stubhub several times and thats what they keep telling me thats has been escalated,this has been going on since Feb 26th. If you ****** it it tells you the event was not canceled  . Even there customer **** have looked into it and see that it wasn't canceled?

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Customer Answer

  Date: 10/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets for ***** *****, the show is on October 18th. Im traveling to *********** that week. After I purchased the tickets I looked to see how far the venue was from my hotel. It showed it was 5 hours away. The tickets were listed incorrectly saying Riverdome at ********************** on the first line and *********** LA on the second line leading me to believe it was in ***********. I contacted them right away for a refund and they said they would escalate the issue. I had 2 more phone calls where the agent said they would escalate and havent had any response back. I paid $254.13 that I would like refunded. I also sent an email with the language in their refund policy and have had no response.

  Business Response

  Date: 10/01/2025

  Thank you for the opportunity to respond to ******************** BBB case #********.  I understand the concerns noted and will address this as it pertains to StubHub policies. 
  
  It may help to explain that StubHub is a secondary ticket marketplace which enables fans to buy and sell tickets to sports, concerts, theaters, and other live entertainment events. We do not own any of the tickets listed on our website. When buyers place an order for tickets, they purchase from a third party. 
  
  By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyer's notes: You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. For sellers, our FanProtect Guarantee notes: Buyers or prospective buyers are not permitted to contact you. You can adjust your ticket prices any time before they sell. You will receive payment for all tickets you sell and deliver in accordance with our User Agreement and all policies. You may find a copy of our User Agreement on our website at ********************************************************;  
  
  We sincerely apologize for *************** experience in reviewing the order associated with this complaint. I can confirm that *** ****** case has been escalated to the relevant team, and we will contact her directly once we have an update regarding this matter.
  
  We appreciate *** ****** patience and cooperation.
  
  Thank you for the opportunity to provide specific information about StubHub. Please let me know if I can be of further assistance, 
  
  Sincerely 
  ******* *.
  StubHub Executive Customer Care 
  
  

  Customer Answer

  Date: 10/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter will be resolved once contacted by Stubhub and full refund is received.
  
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold tickets on StubHub on August 20, 2025. I was suppose to get my payment processed in about 5 days or so after the event and I never got one. It has been almost a month and I still havent been paid my $475.20 of ticket sales I made on their platform. I have contact them maybe 10 times and they keep telling me my case is escalated and I would hear back 5-8 days. That type has passed and I am still waiting and every time I call they just told me to wait. This is getting extremely frustrating and I looked up on mine if people had this issue and theres a whole Reddit thread about this happening as well to other people and I find it unacceptable. I have not been paid and not been given any credible answers when multiple times they said my account is fine and theres no issue. The transaction IDs are below. *****************************

  Business Response

  Date: 10/01/2025

  Thank you for the opportunity to respond to *** **** ***** s BBB case #********. I sincerely apologize for his experience. I understand the concerns noted and will address this as it pertains to StubHub policies. 
  
  It may help to explain that StubHub is a secondary ticket marketplace which enables fans to buy and sell tickets to sports, concerts, theaters, and other live entertainment events. We do not own any of the tickets listed on our website. When buyers place an order for tickets, they purchase from a third party. 

  By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyers notes: You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. For sellers, our FanProtect Guarantee notes: Buyers or prospective buyers are not permitted to contact you. You can adjust your ticket prices any time before they sell. You will receive payment for all tickets you sell and deliver in accordance with our User Agreement and all policies. You may find a copy of our User Agreement on our website at ***************************************************

  I apologize that *** **** ***** recent experience with StubHub fell short of his expectations. 
  Our team is actively reviewing the information *** **** ***** provided and will be in touch with him to promptly address his concerns. 
  We are committed to resolving *** **** ***** issue as quickly as possible. *** **** ***** satisfaction is our priority; thank you for his patience and understanding. 
  
  Thank you for the opportunity to provide specific information about StubHub. Please let me know if I can be of further assistance, 
  
  Sincerely 
  ******* *. 
  StubHub Executive Customer Care 

  Customer Answer

  Date: 10/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This answer is unacceptable, the terms and conditions that were copy and pasted does not include my issue where I have not been paid in 6 weeks.  The event was on August 20th, 2025.  Stubhub claims to send payout in 5-8 business days.  That time are passed a long time ago, the worst part is that every time I call or chat with a representative they are all telling me different things on when my issue will be resolved or even attended to.  Twice an agent told me payment would be processed and I would get an email, that didn't happen.  One agent told me to wait 5 days to hear back, another 8 days, and another told me to wait 14 starting from 9/17/2025.  I have researched online and also been in contact with other sellers Stubhub has not paid out for months and even almost a year.  The response from ******* does not resolve anything and it the same generic answer to delay attending to me issue.  I will formally reject his response.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

• Initial Complaint

  Date:09/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets through StubHub. I was unable to retrieve the tickets purchased (order # *********) due to the technique the seller used in transferring the tickets. I am requesting a full refund due to the inability to access the tickets I "purchased". I have made several attempts to retrieve the tickets under Stubhub's directions. I have called several times and emailed several times with no resolution I am requesting a refund of $1,205.87. I was told several times they would send an email to me to allow me to get either comparable tickets or a refund. They told me this at least 6 times. I never received said email. They told me my case was escalated and still nothing. I had to purchase other tickets because they lied to me and I had no choice.

  Business Response

  Date: 10/01/2025

  Thank you for the opportunity to respond to *** ***** ***** BBB case #********. I sincerely apologize for his experience. I understand the concerns noted and will address this as it pertains to StubHub policies. .   
  
  It might help to explain that StubHub is a secondary ticket marketplace website which enables fans to buy and sell tickets to sports, concert, theatre and other live entertainment events. We do not own any of the tickets listed on our site. When buyers place an order for tickets, they are purchasing from a third party. By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyers notes, You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event, or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. A copy of our User Agreement may be found at ************************************* ******  
  
  After reviewing *** ****** complaint,  I can confirm that she was contacted directly, and the issue has been resolved. We apologize for their experience, and for the delay in resolving this issue.
  
  Please understand that StubHub is a secondary marketplace that connects fans who wish to buy and sell tickets for live events. We do not own the tickets listed on our platform. When a seller is unable to fulfill their listing, we take prompt action to support the buyer and uphold the StubHub FanProtect Guarantee.
  
  Thank you for the opportunity to clarify StubHubs policies. Should you have any further questions or need assistance, please don't hesitate to reach out through our *********** by accessing your StubHub account. Were here to help!
  
  Sincerely
  
  ******** ** 
  ******* ********* ******** ****
  
  

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got two theater tickets from StubHub, but the theater staff said they weren't real, and they even made a video about it, saying this company always does this. After filing a complaint through Stubhub customer service chat they promise the refund but , the link does not even work . My son who pay for both tickets was ver disappointing and he lost the chance to attent to the last day of the show.

  Business Response

  Date: 09/30/2025

  Thank you for the opportunity to respond to *** ******* ******* BBB case # ********. I sincerely apologize for her experience. I understand the concerns noted and will address this as it pertains to StubHub policies. 
  
  It may help to explain that StubHub is a secondary ticket marketplace which enables fans to buy and sell tickets to sports, concerts, theaters, and other live entertainment events. We do not own any of the tickets listed on our website. When buyers place an order for tickets, they purchase from a third party. 
  
  By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyers notes: You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. For sellers, our FanProtect Guarantee notes:Buyers or prospective buyers are not permitted to contact you. You can adjust your ticket prices any time before they sell. You will receive payment for all tickets you sell and deliver in accordance with our User Agreement and all policies. You may find a copy of our User Agreement on our website at ********************************************************;  

  
  In regards to *** ******* complaint, we are sorry that she has encountered this issue, this is not the experience that we want for our customers. I can confirm that a refund was issued on the 19th of September, it may take up to ************************************************** your account.
  
  Thank you for the opportunity to provide specific information about StubHub.Please let me know if I can be of further assistance, 
  
  Sincerely 
  ***** 
  StubHub Executive Customer Care 

  
  

  Customer Answer

  Date: 09/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased $825 worth of tickets for the Tulane Duke football game. stubhub NEVER sent the tickets. ever. after 6 hours texting customer service and 15 minutes before the game started StubHub sent me upgraded tickets that were on the 1 yard line. these were $50 tickets and we were unable to see the game at all. not what i paid for. they refuse to honor their 100% guarantee and offered my nothing. this is an awful disgraceful company.

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for some tickets on StubHub I placed an order for two concert tickets and a parking ticket My sister lives in that area so I just stayed at her house and I sold my ticket for my parking I have yet to receive a refund and this concert happened August 6th I call and I call and I call and I call and someone's supposed to call me back no one's called me back I just want to get my money refunded

  Business Response

  Date: 09/30/2025

  Thank you for the opportunity to respond to ********************** BBB case #********. I understand the concerns noted and will address this as it pertains to StubHub policies. 
  
  It may help to explain that StubHub is a secondary ticket marketplace which enables fans to buy and sell tickets to sports, concerts, theaters, and other live entertainment events. We do not own any of the tickets listed on our website. When buyers place an order for tickets, they purchase from a third party. 
  
  By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyer's notes: You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. For sellers, our FanProtect Guarantee notes: Buyers or prospective buyers are not permitted to contact you. You can adjust your ticket prices any time before they sell. You will receive payment for all tickets you sell and deliver in accordance with our User Agreement and all policies. You may find a copy of our User Agreement on our website at ********************************************************;  
  
  In reviewing the order associated with this complaint, I can confirm that *** ***** ****** payment has been processed and an email with the full details was sent on 20-Sep-2025 We apologize for the delay in resolution and sincerely thank *** ***** ****** for his understanding regarding this matter.
  
  If *** ***** ****** requires any further assistance, we strongly recommend that he contact our ************ where our team will be more than happy to assist.
  
  Thank you for the opportunity to provide specific information about StubHub. Please let me know if I can be of further assistance, 
  
  Sincerely 
  ******* *.
  StubHub Executive Customer Care 
  
  

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold tickets on StubHubs platform for The Offspring concert at *************************************** in **************. The event was originally scheduled for Friday, July 18, and later rescheduled to Monday, August 11. The tickets sold for $72.00 (Order #*********) and were successfully delivered to the buyer.Despite fulfilling my obligations as the seller, StubHub has not issued payment for the sale. I submitted a dispute on August 11, 2024, but have not received any response or resolution from StubHub since that time.I am requesting that StubHub promptly process the payout owed to me in the amount of $72.00, as I completed my part of the transaction in good faith.

  Business Response

  Date: 09/30/2025

  Thank you for the opportunity to respond to *************************** BBB case #********.  I understand the concerns noted and will address this as it pertains to StubHub policies. 
  
  It may help to explain that StubHub is a secondary ticket marketplace which enables fans to buy and sell tickets to sports, concerts, theaters, and other live entertainment events. We do not own any of the tickets listed on our website. When buyers place an order for tickets, they purchase from a third party. 
  
  By using our website, buyers and sellers agree to the terms of our User Agreement. As part of our User Agreement, our FanProtect Guarantee for buyer's notes: You will get your tickets in time for the event. Your tickets will be valid for entry. Your tickets will be the same as or comparable to those you ordered. If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event or offer you a refund of what you paid for your purchase or credit of the same amount for use on a future purchase. If the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in our sole discretion. For sellers, our FanProtect Guarantee notes: Buyers or prospective buyers are not permitted to contact you. You can adjust your ticket prices any time before they sell. You will receive payment for all tickets you sell and deliver in accordance with our User Agreement and all policies. You may find a copy of our User Agreement on our website at ********************************************************;  
  
  In reviewing the order associated with this complaint, I can confirm that ********************** payment has been processed and an email with the full details was sent on 20-Sep-2025. We apologize for the delay in resolution and sincerely thank *** ****** ********** for his understanding regarding this matter.
  
  If *** ****** ********** requires any further assistance, we strongly recommend that he contact our ************ where our team will be more than happy to assist.
  
  Thank you for the opportunity to provide specific information about StubHub. Please let me know if I can be of further assistance, 
  
  Sincerely 
  ******* *.
  StubHub Executive Customer Care 
  
  

  Customer Answer

  Date: 09/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** **********