Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SeatGeek has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assured by a **************** Rep that my purchase was refund-eligible due to the date and time both being TBD. The ************** were officially announced and I tried to request a refund due to us not being able to make it to the date and time they scheduled. I was then told by 2 different reps that full refunds were not being given under any circumstance. They both magically couldn't find the record of the rep who told me it was refund-eligible. I am now out over $1,400 and am being forced to use this SCAM of a site in order to get my money partially back. But the kicker is that I only have 1-year to use my credit or else they keep my money in full! DO NOT USE THIS SITE!

  Business Response

  Date: 01/25/2023

  Hi there,

  This event was considered all sales final according to the venue, with no opportunity for a cash refund. If the customer would've preferred a cash refund or to recoup their money in cash, this customer had the opportunity to re-list their tickets on SeatGeek, which each agent discussed with the customer. There is no indication that a previous agent offered a cash refund to this order before, so a cash refund is not applicable here. 

  "SeatGeek Swaps is a program where eligible tickets can be returned to SeatGeek in exchange for a Promo Code." 

  The tickets have already been returned and the full promo code refund is still available on the SeatGeek account as this event is all sales final. 

  Thank you,

  SeatGeek CX

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  As stated before. The company magically cannot find my discussion with them when I was told DUE TO THE EVEN NOT HAVING A SET DATE AND TIME, I would be able to get a full refund, not a credit. I'm not surprised by this. I've never fallen for a scam like this before. But atleast I know now that even when I am told something by a representative, it doesn't mean it's true. I will have to look into recording my own phone calls so I can prove scams like this are actually scams.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************
  
  
  
  
   
  

  Business Response

  Date: 01/31/2023

  Hi there,
   
  This purchase was considered all sales final on SeatGeek.  There were no previous interactions with the customer where a rep offered the customer a full cash refund for the purchase.  The customer had the opportunity to list the tickets for sale to recoup the money spent or participate in the Swaps program for a SeatGeek promo code.
   
  The tickets were returned via the Swaps program and a SeatGeek promo code for the total purchase price is valid on the customer's ******************** account.  Since the customer has been refunded for their purchase via the Swaps program, this is considered resolved.
   
  Best,
  SeatGeek CX Team

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently disputed charges for tickets purchased and then cancelled on SeatGeek on 10.16.22. This dispute, made on behalf of the credit card company I used to purchase then refund the tickets (Apple Mastercard) was denied.However, on my SeatGeek app, it still reads, "Refund pending. Your $1,776 refund is now processing and will be returned to your original payment method as soon as 30 days, however, this may take longer due to the large number of canceled events. We look forward to helping you get to your next event sometime soon." I have a screenshot that provides proof of this.Why would the app show my refund as being processed yet my dispute of the charges was denied? Why is the refund still showing as pending from 10.16.22? According to SeatGeek's argument within the denied dispute, I should have at least received a promotional code (which I do not have) "equal to the original price paid for your ticket(s), including all the taxes and service fees, anytime up to 72 hours prior to the scheduled start time of my event." I met this deadline (I bought and canceled the tickets on the same day).SeatGeek's terms were not met. If the argument was that I did not meet their terms, that same argument can be used to prove that SeatGeek did not meet their terms, either.

  Business Response

  Date: 01/15/2023

  **************, 
  
  Thank you for bringing this matter to our attention. 
  
  I do see that there was an active dispute with your banking institution for the order. This has since been resolved and the Promo was applied to your SeatGeek account on 1/13.
  
  Thank you,
  SeatGeek CX 

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10 2020 I purchased 3 concert tickets .For the amount of ******. The concert was postponed 11 months later *********** never happened and I never recieved a refund . Theres no number to contact the company for a refund

  Business Response

  Date: 01/15/2023

  Hello *************************** 1/2 you had reached out to in regards to your refund. This was processed back to the original form of payment used on the order on this same day. This refund typically takes 3-5 business days to reflect within your banking institution.
  
  Thank you,
  SeatGeek CX 

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned tickets to seetgeek for a ****** game and at the time i wasnt aware that the credit they give you had to be used in one purchase which is extremely hard to do since i can't combine multiple tickets in one order. I went into the chat and discussed this with the rep. **** told me i can place a new order for the same game and i can get any remaining amount credited back to me. I asked multiple times if this was accurate and if I should place the order right now so they can credit me the leftover. Once i placed the order the rep then went on to tell me the remaining credits will only be available after the event that i bought tickets for has passed. Not once did the rep tell me this would be the case and was on purpose trying to be as vague as possible so i would be baited into placing an order where i would lose money. I will not be taking anything less than a refund at this point for the remaining amount or a restoration of the original tickets i bought.**********************************************************

  Business Response

  Date: 01/15/2023

  Hi there,

  Your original order *********** was issued a promo code using the Swaps return process. From there, the customer purchased another set of tickets with this promo code from Swaps. Technically, promo codes are considered a one-time use and should only be used one time for one purchase. However, as a courtesy, some promo codes from Swaps can be replenished one additional time. 

  If an event is considered Swaps eligible, the customer must wait until after the event date passes in order for the promo to be replenished for the second and last time. If the customer doesn't wish to wait for the event date to pass, they can process the new order through Swaps instead and receive the promo back to their account. 

  The event date will occur on 2/5 and will be replenished after that event date. For any further questions, please follow up with support. 

   

  Thank you,

  SeatGeek CX

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: please review the chat log where I was told to place the order and I can use the remaining amount via new code for a different order

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 01/25/2023

  Hi ****,
  
  One of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ****************************** We look forward to working towards a resolution.
  
  Best Wishes,
  CX at SeatGeek

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26, 2022, I purchased 7 tickets from SeatGeek for the Sunday November 27, 2022 3pm performance of ****** du ****** in ******. I paid $1,267.27 for the tickets. Seatgeek indicated that they would ship me the physical tickets.The tickets did not arrive until Monday, November 28, 2022. Therefore, I could not attend the show.I reached out to SeatGeek on Sunday 11/27/22 at 9am ET to see if they could provide electronic tickets - but that was not possible. Once I could not attend the show, I reached out to SeatGeek for a refund - and they declined to provide one saying only that the issue was in dispute.There is no dispute - I have the *** airbill and tickets showing an 11/28/2022 delivery. The *** tracking number was 1***************** and a simple lookup on *** website shows 11/28/2022 delivery, i.e. one day later than the date of the show.

  Business Response

  Date: 01/15/2023

  Hello ****
  
  We attempted to refund your order on 11/28/2022. At this time, the refund was not processed due to an active bank dispute placed on the order. This has been resolved in your favor and the bank will now be the institution who is processing your refund. Please reach out to your bank if you have yet to see this placed onto your account.
  
  Thank you,
  SeatGeek CX 

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to the College football Playoff game on 12/28 from SeatGeek with the expectation that i would receive the tickets and 1) go to the game if Michigan won the semi-final or 2) sell my tickets if ******** lost the semifinal game. I received a confirmation email of my purchase on 12/28//22. ******** lost the game on 12/31, so I went into my SeatGeek account to sell my tickets and realized the tickets had not been delivered to my account. I called SeatGeek customer service to ask why the tickets were not in my account as I wanted to sell them, and they said I would not get my tickets until the day of the game on Jan. 9th. This obviously would prohibit me from being able to sell the tickets as I can't sell something that's not in my possession. I complained that this is false advertising and that I should have access to the tickets I purchased on their website so that I can sell or transfer them to another person. They said they are not required to deliver them until closer to the date; they couldn't even guarantee when I would receive the tickets and indicated it might be the day of the game! If this is the case, then clearly they have sold me tickets that they don't actually have in their possession and which is absolutely deceptive and an unethical business practice. I want a refund based on the fact that they cannot deliver to me what they promised in a timely manner, which effectively doesn't allow me to sell or transfer these tickets. Had I known this, I would have purchased tickets on another online ticket platform.

  Business Response

  Date: 01/26/2023

  Hi *******,
  
  One of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ****************************** We look forward to working towards a resolution.
  
  Best Wishes,
  CX at SeatGeek

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I intended to buy concert tickets in September of this year for my boyfriends birthday. On August 19th I began to look for the concert tickets to Kid Cudis concert located in ***** *******. I was clicking through the tickets and wasnt specifically intending to buy tickets that day, but the page had been refreshed without clicking any sort of buy tickets option, and Floor 4, Row 1 Tickets were purchased without my discretion for $692 dollars. I was simply looking at the tickets to get an idea of which ones I wanted to buy. I contacted seek geek and brought them awareness to the situation. They stated that they would not be able to refund me, but that I would only be able to return the tickets for credit and buy other tickets and sell them. I wasnt looking for credit, because I did not want to go through the hassle of having to buy other tickets and sell them because I pretty much used my entire paycheck on these almost 700 dollar tickets purchased without my consent, and would have just appreciated a refund. I made seat geek aware that I would be disputing the transaction with my bank since they left me no other options, and the person I spoke to said I was free to do so. Once my money was credited back, I then purchased a new set of tickets for the same concert through the website for $319.82 on August 22nd. The concert went smoothly and I received and used the tickets I purchased for $319 dollars. On September 17th, after the concert, the original concert ticket payment was taken out of my bank account again. I then contacted my bank to see why the charge bounced back. They told me the business Seat Geek declined my dispute. I then contacted seat geek again and they told me that I received the Floor 4 Row 1 tickets. I assured them I had no idea that I received them because as far as I was aware they had never sent them and I had disputed the charge. The Floor tickets were NEVEE used, and we sat in my 319 dollar seats and I have picture proof. I feel scammed.

  Business Response

  Date: 01/11/2023

  Hi there,

  This customer originally reached out for a refund on the order ***********, however the event was considered as all sales final and no refund would be offered according to the venue. A Swaps return is intended to assist customers who no longer are able to attend an event or don't wish to use the tickets. We offer a promo code refund to those customers who can't use the tickets anymore. We see that this customer purchased cheaper tickets after purchasing for the original event. The customer would've been able to use the Swaps return process here before purchasing other tickets. 

  The customer has already reached out to support for a refund for the original order, but was advised on resale if requesting a monetary return. This customer was notified of all available opportunities they could've used to receive either a credit or a monetary return. 

  SeatGeek can't assist with orders once a dispute has been opened with their bank either. 

  Please follow up with support for any further concerns or to request your Swaps return. 
  

  Thank you,

  SeatGeek CX

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I spent over 600 dollars on tickets that werent used, I also wasnt aware the original tickets were sent to me, because I was never notified. I havent received any bc sort of compensation for the wasted money and unused tickets. I also did reach out to ask about the promo code in which the business told me I wasnt able to receive that, so the business is contradicting everything they are saying. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

  Business Response

  Date: 04/14/2023

  Hi there, 
  
  One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from ****************************** We look forward to coming to hearing back and resolving this issue with you. 
  
  Best wishes, 
  CX at SeatGeek

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  this company is incompetent to any sort of understanding about customer service or communication. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************************
  
  
  
  
   
  

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets for a concert order number ***********. THE COMPANYS POLICY STATES THAT TICKETS ARE REFUNDABLE FOR A FULL CREDIT IF RETURNED PRIOR TO 72 HOURS OF THE START OF THE CONCERT. I ATTEMPTED TO RETURN THE TICKETS AT APPROXIMATELY 81 HOURS BEFORE THE CONCERT. THE CONCERT WAS SCHEDULED FOR SEPTEMBER 24 AT 6:30 PM. I STARTED A RETURN ON SEPTEMBER 21 AT 9 AM, I WANTED TO RETURN THE TICKETS IN EXCHANGE FOR TICKETS THAT HAD SEATS. THE ORIGINAL TICKETS I PURCHASED WERE FOR THE *** SECTION WHERE THERE ARE NO SEATS. I WAS SENT A LINK WITH DIRECTION ON RETUNING THE TICKETS. THE LINK DIRECTED ME TO TICKETMASTER, I FOLLOWED THE DIRECTIONS AND SUCCESSFULLY SUBMITTED A RETURN. FOLLOWING THAT, I CHATTED ONLINE WITH A REPRESENTATIVE FROM SEAT GEEKS TO INQUIRE AS TO WHEN I WOULD RECEIVE MY CREDIT , I WAS TOLD I WOULD RECEIVE A CREDIT WITHIN 24 HOURS OF THE RETURN. I WANTED TO USE THE CREDIT TO BUY TICKETS WITH SEATS. AS OF TODAY, THE TICKETS STILL HAVE NOT BEEN ACCEPTED AND IT HAS BEEN TWO MONTHS. I AM LOOKING FOR A FULL REFUND AT THIS POINT. SEAT GEEKS LIES AND DOES NOT ADHERE TO THEIR RETUN POLICY.

  Business Response

  Date: 01/10/2023

  Hello there,
  
  I am following up on the refund request for Five Finger Death Punch order ***********, as I understand the customer is stating they returned the tickets to ** but did not receive the promo code.
  
  I looked over the order and I am showing that the order itself was eligible for a Swaps return, a Swaps return is where the customer gives the tickets to ******************** and in return we provide a promo code valued at 100% of the order total. The request to return the tickets was made in the correct time frame, however we are showing that the tickets themselves were never sent to us. The customer provided a screenshot showing the tickets were being sent to SeatGeeks, but the email the tickets were supposed to be sent to is r******************** 
  
  I am unsure if there was a typo in trying to return the tickets, but I can confirm that we did not receive the tickets back before the event took place. Without having the tickets returned to us we are unable to proceed with the Swaps return and issue the promo, we are also not able to issue a cash refund as the customer is requesting as the tickets were delivered to the customer in accordance with our buyer guarantee. 
  
  The tickets remained in the customers possession, and SeatGeek considers this issue to be resolved.
  
  If there are any other questions or concerns please feel free to reach out!
  
  Best wishes,
  CX at Seatgeek

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased special tickets for my wife, mother-in-law and daughter to attend the Nutcracker Ballet in New York City. This required me flying them to ******** - which incurred substantial costs - and was a significant gift for my daughter for Christmas. I purchased the tickets from SeatGeek on October 17, 2022 and the tickets were confirmed. I received several notices from SeatGeek telling the me tickets would be delivered for them to attend the Nutcracker on December 17, 2022. Beginning on December 15th, before my wife and daughter left for New York City, I contacted SeatGeek who informed me that the tickets would be delivered the next day. On December 16th, after my wife and daughter had departed for New York City, I contacted SeatGeek once again about the tickets and they informed me they would contact the Seller and call me back. They did contact me and told me that I would receive the tickets the next morning. When I didn't receive the tickets the next morning, I contacted SeatGeek again. They told me they would contact the Seller again. When they called me back they told me they communicated with the Seller and they would be delivered by 11am on December 17th. When this didn't occur, they offered to return my money plus 20%. Given the cost of the trip, and the fact the price of the tickets had increased 3-fold, I told them this was unacceptable. I attempted multiple times to request speaking to a superior that could provide me appropriate compensation. I received no response. I then requested they provide me information for their legal department. Again, I received no response. I have now contacted them multiple times in a row and they will not respond. Before taking legal action, I decided it would be best to try and resolve this through the Better Business Bureau. If this is not successful, I will have no choice but to take legal action.

  Business Response

  Date: 01/10/2023

  Hello there,
  
  I am following up on the refund request for the New York City Ballet - The Nutcracker order number ************ as I understand the customer is requesting compensation for travel expenses as well as the order itself.
  
  I looked over the order and I am showing that tickets were not delivered to the customer, and because tickets were not delivered we offered to either replace the tickets from any remaining inventory we had for this event or provide a full 100% refund plus an extra 20% of the order total back to the customer. The extra 20% is being offered for the inconvenience, but the customer rejected both offers.
  
  We do not provide extra compensation for travel expenses, and we are still offering the 120% refund to the customer should the customer choose to accept but we are not able to provide more compensation that what is being offered. At this point SeatGeek is only waiting to get confirmation from the customer before we proceed with the 120% refund.
  
  if there is anything else we can do please do not hesitate to reach out!
  
  Thanks,
  CX at Seatgeek

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely disappointing experience with this company, I purchased two tickets to a ************** game under order number ****** my partner unfortunately got diagnosed with Covid-19 two days before the event and could not travel to the area. Despite my best efforts to find an alternative I was unsuccessful and I was disappointed when I reached out for support both to SG and the venue and was basically told oh well, tough luck, theyre wasted I listed them for sale on SG and no luck, so I basically wasted money on a second ticket that was not used. **************** treated me extremely poorly and I wasted money with no help. I would have loved a refund on just the one ticket that was not used because I tried my best to sell or find alternative but I could not and to be treated poorly was even worse. I would like a refund for the second, I paid $360 for a ticket that wasnt used due to medical reasons. Doctors proof can be provided if necessary

  Business Response

  Date: 01/04/2023

  Hi ****,
  
  One of our customer service agents has reached out to you regarding your inquiry. When you have a chance, please respond to the email sent from ****************************** We look forward to working towards a resolution.
  
  Best Wishes,
  CX at SeatGeek

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hello. No email found, this has been the most pain staking process ever and extremely unprofessional. Reach out via phone if you can since email was not sufficient? 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is untrue, no issue resolved with me directly and my issue remains. Horrible customer service on their end. In almost every email with BBB Ive asked for a phone call to resolve and after months they only provide a half response. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 04/14/2023

  Hi there, 
  
  One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from ****************************** We look forward to coming to hearing back and resolving this issue with you. 
  
  Best wishes, 
  CX at SeatGeek