Business Profile

Delivery Service

Seamless

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Seamless's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

76 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company tricked me into purchasing through them by offering attractive discounts then charging full price. One the most recent offer they offered $20 off a purchase on July 19th but never received any discount. Looking back at my credit card statements they have done this to me a few times. This fraud and they are scamming customers into using their platform.
Business Response
Date: 07/25/2023
Hello,
We are sorry to hear about your issues with that $20 promo code that you could not redeem. Please reach out to Grubhub directly via ******************************* So we can discuss getting you a new code to use.
Best,
Grubhub
Customer Answer
Date: 07/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

When I checked out it showed the coupon and my new total. Then my credit card was bill for the full amount, the promotion is a bait and switch. It was not a one time thing. I checked my credit card and noticed other transactions where they had done this, its very misleading.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 07/28/2023
Hello,
We are sorry that you had this experience with the promo code not attaching to the order. We have been able to locate the order and provide you with a refund in the original promo amount.
Please reference number #*********.

If you have any further questions please reach out via ********************************************;

Best,
Grubhub
Initial Complaint
Date:07/13/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using this company to order food for lunch on several occasions. Today 07/13/2023, I was having trouble ordering so I called the *********** **************** number. I was told I could not order because of fraudulent activity on my account. I asked them "what fraud"? I also explain each order I have made and also confirmed that I am trying to order lunch during my lunch time. ******* stated that I would not be able to make any orders because of fraud but she is not sure what the "fraud" was/is. If you are going to accuse someone of fraud or doing fraud, at least have your facts and details before accusing someone of the act. That is very insulting and a waste of my lunch time. I should be able to order lunch when ever and from wherever I please without being accused of fraud. You all should be ashamed of yourself.
Business Response
Date: 07/14/2023
Hello,

We apologize for the trouble you experienced placing an order. Since this transaction did not process, it will be reflected on your bank statement as a VOID, and the charge will disappear entirely from your bank statement within 24 hours.

Your order did not process because ******* noticed concerning activity in relation to your order feedback. Although the ************* team is available to field all your concerns, our goal is to make the ordering process a respectful, valuable, and honest partnership. After carefully reviewing your account, we recognize you have upheld those values. We apologize for the unfortunate service you've experienced lately.

You are now free to place orders. We suggest waiting about 10 minutes after receiving this message to place your order to ensure that your next order goes through.
Ref:#*********

If you have further questions please reach out via ***************************************.

Sorry again for the trouble!

Best,
Grubhub
Customer Answer
Date: 07/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They offered me a 20% off coupon and allowed me to order

Sincerely,

******* ******
Initial Complaint
Date:07/12/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered food on July 4. It never came. I tried to complain within 24 hours and again within 48 hours but kept leaving the chat before it was finished. I severeal times got a reply from seamless that my complaint isn't valid becacuse it wasn't within 48 hours. it's a simple issue. The food ordered simply never came. I believe the vendor admitted this as well. I paid 100 for food that never arrived ON JULY 4th no less so I had a whole party of dissapointed guests. The pizza place kept promising the food was coming but it never came.
Business Response
Date: 07/12/2023
Hello,
We're sorry for the inconvenience you've experienced with your order. We have adjusted the order and issued a receipt for the transaction. Please allow 3 to 5 business days to see this adjustment reflected on your billing statement. Ref: #*********
Best,
Grubhub
Customer Answer
Date: 07/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered lunch while at work for my coworker from grub hub one time. No I did not use grub hub after that but every month since it seems they have been taking 10 dollars out of my account. Total close to ****** I would like a full refund and what ever underlined subscription canceled please.
Business Response
Date: 07/05/2023
Hello,

Thanks for reaching out to us about the unrecognized charge on your statement. We have identified this charge to be associated with a Grubhub+ Membership.
You can cancel your membership in the app or reach out via *************************************** if you have any questions.

Best,
Grubhub
Initial Complaint
Date:06/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past year, I was charged a monthly fee for a Seamless plus subscription that I did not authorize, for a total of $118.69. It's not that this will break me, but it's the principal of business who pul this kind of thing. I don't even live in ************* any longer, and have not used Seamless for any services. I know it's my fault for not keeping my eye on my credit card statements for fraudulent thieves, but I'm disgusted by this business tactic. I'm outright disgusted with Seamless.
Business Response
Date: 06/12/2023
Hello,
Thanks for reaching out to us about your unknown charge. We have identified this charge to be associated with a Grubhub+ Membership.
Please check your email and use the Reference Number #*********, or reach out via *********************************************** you have any questions.

Best,

Grubhub
Initial Complaint
Date:06/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife gave birth the other day and my close friend sent me a $100 Seamless gift card to help with the transition. I tried to place my first Seamless order today and it didn't go through. I called and reached GrubHub, which was a surprise to me since I was going through Seamless. They told me my account was blocked. I hadn't used Seamless before so that didn't make sense to me but apparently Grubhub and Seamless merged. Years ago, during COVID, ******* blocked my account because of repeated issues with orders that they suspected were fraudulent but were not. As a reminder, restaurants and delivery services were getting slammed and GrubHub offers a guarantee. I never committed fraud and tried to explain this to them several times over but they didn't understand or care. I arguably had bad luck and reported the issues (isn't that the point of a guarantee, to get what we pay for!?) and got flagged but I was not dishonest! **************** didn't help me then or today. My daughter was crying the whole time I was on the phone tonight and now we have to spend our money on dinner elsewhere. Now, it appears I lost a $100 gift card that my friend spent his hard earned money on as it's frozen in an account that I've never used before but is blocked bc of affiliation with ******* (which I wasn't aware of). The gift card was allowed to be transferred prior to load but is now stuck in my account. I'd never have used it and would have had a friend get us food with it if I knew then what I know now. The Company was unable to unlink the gift card from my account and effectively stole from ** during our most vulnerable time. I expect the $100 gift card to be sent to me as a new voucher so I can give it to a friend or someone else.
Business Response
Date: 06/02/2023
Hello,
We apologize for the trouble you experienced placing an order. Since this transaction did not process, it will be reflected on your bank statement as a VOID, and the charge will disappear entirely from your bank statement within 24 hours.
Your order did not process because ******* noticed concerning activity in relation to your order feedback. Although the ************* team is available to field all your concerns, our goal is to make the ordering process a respectful, valuable, and honest partnership. After carefully reviewing your account, we recognize you have upheld those values. We apologize for the unfortunate service you've experienced lately.
You are now free to place orders. We suggest waiting about 10 minutes after receiving this message to place your order to ensure that your next order goes through.

Ref: *********

If you have further questions please reach out via ***************************************.
Sorry again for the trouble!
Best,
Grubhub

Customer Answer
Date: 06/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

I was able to access the account and use the gift card. I should note though that they reference bank statements which don't at all apply to this matter.

Sincerely,

*********************
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From January 1, 2023 to May 14, 2023 I have received 97 phone calls saying I need to update my phone number to continue receiving orders to my iPad. I have made several complaints and to date, this issue has not been resolved. As of now, this is being considered as harassment and this is the final warning that I am going to take further action via legal routes to resolve this complaint. I have asked for my number to be removed from your system as I do not and have NEVER had a restaurant so I should NOT be receiving phone calls of any kind. Immediate action is required as I have taken all the precautionary steps involved before having to get representation. This is very upsetting and is causing ***** stress and burden with phone calls everyday and voice mails from EVERY call.
Business Response
Date: 05/24/2023
Hello,
We're sorry for any inconvenience this has caused. We appreciate you bringing this to our attention. We have provided this to the correct department for review and to attempt to rectify the situation for you.
If further assistance is needed, please do not hesitate to contact ** at ****************************************;
Best,
Seamless
-Powered by Grubhub
Initial Complaint
Date:03/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I'm contacting you and submitting this complaint upon grubhub . I've placed multiple orders and had issues with 3 orders order number **************** that order was delivered to the wrong address and the same thing happened with order number **************** and with my third order **************** I received someone else's order and was only a fraction of what I spent food I couldn't use and order number **************** was again delivered to the wrong address i understand there is 2 ************ in our area however ******* refuses to take any responsibility for these issues and will basically tell you you have made to many complaints and all they can do is just use the issue for feedback and cant refund anymore and its unethical to tell a consumer we as a company will only take responsibility and only provide a refund for one mistake we make.when I've contacted grubhub about these orders I was always reminded the issues before this and they refuse to give me my money back for these orders that's not ok we are working class financially struggling consumers how can we not receive what we pay for how can you basically say too bad that's not ok and something needs to be done with this policy especially for people in my situation where you live in a college town and fast food employees are mostly young kids who in fact mess orders up instead of making me feel as if I'm doing something wrong or LYING because I continue to have issues I would like to be compensated for these orders I'm a single parent that struggles financially and this is just wrong and perhaps revisit these rules because they are completely unfair I'm attaching the receipts to my orders Thank you
Business Response
Date: 03/30/2023
Hello ******,

Thank you for reaching out to us about your concerns. We understand how troubling it may be to have constant issues with your orders. After further review, as a one-time courtesy, we've sent you a $10 promo code to your email address on file. Hope this helps.

Best,

Customer Experience
Customer Answer
Date: 03/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That response must be a joke a 10$ coupon for the next time we keep your money.. after 3 issues you no longer take responsibility and keep people's money is unethical and not advertised and class action law suit worthy in the future

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 03/31/2023
Hello ******,

We encourage you to continue to report any issues that you may stumble upon. It's our goal to provide the best service possible and in an effort to make things right, we decided to send you $10 in FreeGrub to use towards you next order which appears to have been redeemed today. With redemption, we consider this matter resolved. Please let us know if you need further assistance.

Best,

Grubhub
Initial Complaint
Date:03/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/13 I placed an order (****************) that was delivered and all was good with it. The next morning I noticed that I had duplicate charges for this order, as seamless charged me twice for that same order. Seamless showed 2 duplicate orders placed at the exact same time, both as delivered. I only placed 1 order and only 1 order was delivered, even calling the restaurant to verify only 1 order was made and delivered. I contacted Seamless customer service and spent a ton of time talking with them, and after being accused multiple times of lying, was finally able to get the duplicate charge reversed. Now 13 days later I placed a new order (****************) and there were items I ordered missing from the delivery. I contacted Seamless to get a refund on those specific items and I was told that due to too many refund requests, they were denying a refund. Due to the previous issue in which Seamless charged me twice for 1 order, they are counting that as a refund/cancellation, even tho this was entirely Seamless' fault. There was no duplicate order placed, the restaurant confirmed they never delivered 2 orders, and due to Seamless' crappy system and incompetency I was charged twice and my account notated as getting "too many refunds" due to their error. Now with my new order I'm being rejected a refund because of this. I have had my Seamless account for probably about a decade, have Seamless+, placed probably ***** plus orders, and rarely request a refund due to missing items. I filed an appeal with Seamless and was rejected almost immediately quoting the same issue of "too many refund requests". At this point what Seamless is doing is criminal. The duplicate charge was theft and it took forever to get my money back. Now they are penalizing me and refusing money back for missing items. At this point I am disgusted at the lack of competency or any type of business ethics from Seamless and want my money back. I am done using their service.
Business Response
Date: 03/29/2023
Hello,
We are sorry to hear that the ******** care agent did not provide a refund for the order.
We have looked into your account and see that you have received a refund for order number ****************.
If you have any further questions please reach out via ***************************************
Best,
Grubhub
Customer Answer
Date: 03/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:03/08/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY ***** WAS DELIVERED TO THE WRONG APARTMENT AND I WAS FALSELY ACCUSED BY SEAMLESS/GRUBHUB THAT IVE RECEIVED MULTIPLE REFUNDS, EVEN THOUGH THIS IS MY FIRST EVER ***** WITH THEM. I NEVER RECEIVED A PICTURE OR TEXT FROM THE DRIVER WHO DROPPED OFF MY *****, AND YES I LOOKED EVERYWHERE AND COULD NOT FIND MY *****. I WILL *** AND TAKE ******* TO COURT FOR FALSELY ACCUSING ME AND REFUSING TO REFUND ME EVEN THOUGH I NEVER RECEIVED MY ***** AND IT WAS DELIVERED TO THE WRONG APARTMENT. I WILL BE GETTING MY LAWYER INVOLVED. THE ***** # IS ****************
Business Response
Date: 03/08/2023
Hello,

Upon review, this is a duplicate complaint. The original complaint was filed through Grubhub. The order in questions has been refunded and a confirmation email has been sent.

If additional assistance is needed, please contact us at ****************************************;

Best,

Seamless
-Powered by Grubhub

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