Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to formally file a complaint against Doola, a company that claims to provide business formation and compliance services. I engaged their services to handle my companys annual tax filing and paid them $2,000 for this service. However, after receiving the payment, the company has failed to fulfill its obligations and has stopped responding to my inquiries.Despite multiple attempts to contact them via email and phone, I have received no response or resolution. This lack of accountability and failure to deliver services has resulted in financial loss and potential legal consequences for my business. Additionally, upon reviewing ****** reviews and online complaints, I discovered that many other businesses have faced similar issues with Doola. Numerous customers have reported being scammed in the same waypaying for services that were never delivered, followed by a complete lack of communication from the company. This pattern of fraudulent behavior suggests a larger issue that warrants immediate investigation. I kindly request that your office investigate this matter and take appropriate action to hold Doola accountable. Additionally, I seek guidance on any legal recourse available to recover my losses.I am attaching all necessary proofs, including copies of invoices, email communications, proof of payment, and any other relevant documents that substantiate my claim. Please let me know if any additional information is required.( *************************************************************************************** )Thank you for your attention to this matter. I look forward to your response.Sincerely************* **********

  Business Response

  Date: 03/27/2025

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to provide clarification.

  We understand your frustrations regarding your interactions with Doola. After thoroughly reviewing the situation, we would like to clarify the facts and address the concerns raised.

  Regarding our communication, we have reviewed all communications with you and your associates, dating back to November 2022, when your services began. Throughout this period, we have consistently responded to all of your inquiries. While we recognize that some responses may not have been favorable, we have remained transparent and communicative.

  Following this complaint, we made additional efforts to clarify the situation. From February 27, 2025, to March 5, 2025, we were in daily communication, providing explanations regarding the services rendered and addressing your concerns.
  

  During your subscription period with doola, you received the following services:
  - State Formation
  - EIN
  - Federal Tax Filing - 2022 ************************************************ We continuously maintained ** services throughout the subscription period
  - Access to doola bookkeeping software
  - Annual Compliance Filing Support 
  

  I understand you believe it was doola's responsibility to pay the state fees, but as our services indicate, our clients are responsible for all state fees. As we never received payment for the state fees, we were unable to complete the annual state compliance filing on your behalf. 
  
  Again we empathize with your frustration, but we feel all services outlined in your subscription were delivered.

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Key Points to Address in Your Response:
  Contradictions in Their Claims
  If they claim to be a transparent and trustworthy company, why do multiple customers report the same issue?
  If they were willing to process a $2,003 transaction, why would they hesitate over $65? This inconsistency raises doubts about their integrity.
  Pattern of Complaints
  Its not just a single mistakemultiple businesses have reported facing the same issues.
  The pattern of complaints indicates a systemic issue rather than an isolated error.
  Suspicious Reviews
  A quick scan of their ****** reviews shows repetitive complaints about the same problems.
  Many positive reviews seem generic or scripted, raising concerns about their authenticity.
  
  

   To be clear, I have all the necessary proof to back up my claims. I urge other affected customers to share their experiences on platforms like ****** Reviews, Trustpilot,  so that others dont fall into the same trap.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 04/30/2025

  Thank you again for your continued engagement.

  
  We would like to reiterate that we believe we have remained consistent and transparent regarding the services we offer and the processes we follow. As outlined in our previous response, the services you received were in full alignment with the scope and terms of the subscription you purchased through doola.

  
  We certainly understand that our responses may not have always been the outcome you were hoping for. However, we have made every effort to communicate clearly and promptly at each stage of your experience with us. Transparency is very important to us, and weve worked to ensure that our terms, processes, and limitations are openly communicated throughout the customer journey.

  
  That said, we recognize that your experience has been frustrating, and we sincerely regret any inconvenience or confusion you may have encountered. Your feedback has been heard and continues to play a role in how we improve our services and communication moving forward.

  
  We remain committed to supporting our customers with clarity, integrity, and professionalism.

  
  Sincerely,
  *****

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are **************** and wished to open an LLC in *************. We came across company "Doola" who provides services of opening LLC and also apparently do the total compliance including assistance in tax filings. We purchased their total compliance package. Initial experience was good till our company was formed. Gradually when we started to seek more assistance from them, they stopped responding completely. I have emails with multiple reminders (6 reminders in total) and there is no response. I have opened tickets with their customer support and there is no response. The only response I get from their chat executive who is also my account manager, but he too isn't of much help. He asked me to schedule call with their *** which I did but the *** cancelled the call minutes before it was suppose to happen. Then he asked me to book again which I did (screenshot attached) and now the chat agent says he is OFF till 18th and so book again.I have paid $1859 for their 1 year service but now I feel they will not be able to provide any service. I have given them option to keep the money for the services they have provided so far and refund me the remaining balance. They are not incompliance with the services they have promised to offer. Their phone number does not provide any human interaction and their online system is broken. There is no escalation point to get resolution. I have tried to post on their Linkedin account, on their ******* X platform too.If Business does not offer me the refund, my next action will be to dispute the transaction with my bank. Thank you.

  Business Response

  Date: 06/18/2024

  Thank you for your feedback. We sincerely apologize for the experience you had with our service. This does not reflect the level of service we aim to provide, and we fully acknowledge where we fell short.
  

  We are committed to learning from this and improving our processes. We have reached out to you directly to provide your requested resolution, and we hope to make things right.
  

  Thank you for giving us the opportunity to address your concerns.
  

  
  

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution provided in the form of a partial refund is acceptable at this point. However, the documents generated by Doola doesn't seem to be acceptable by the Major US banks and there are a lot of shortcomings. I might open a new complaint if they fail to respond to my emails as they are known for. This complaint can be closed. 

   

  Thank you.
  
  Sincerely,
  
  *************************