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Business Profile

Pet Supplies

PetCareRx, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.62

Average of 175 Customer Reviews

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Review Details

  • Michael J

    Date: 03/06/2025

    Representative was amazing very professional and very nice. Please give her a

  • Wes W

    Date: 12/10/2024

    Very friendly and knowledgeable. Was extremely helpful with my inquiries and pleasant.

  • Jody N

    Date: 09/13/2024

    A lawsuit waiting to happen.I purchased from PetCareRx once on 8/16/23. I got an order confirmation email. Between 8/16 and 8/18, I also got 6 more promotional emails in addition to 2 order update emails.On 8/18 I also got an email about the benefits of PetPlus. It didn't say anything about it being an annually reoccurring membership with a fee or how much the plan costs. I don't remember signing up for it and it's not mentioned in the order specific emails. I was never charged any original membership fee with my first order. I didn't think anything of it because they were spamming my inbox so much. Because "PetPlus" and "PetCare" look so similar in a sea of other emails, I just generalized it all as promotional emails from this company. I unsubscribed from their emails shortly and never got any other emails about PetPlus.A year later I got a new charge of $54.86 from PetCareRx. I was confused. I didn't have any new emails from them. I logged into the website and didn't see any new orders. There were no messages or notifications explaining why they had charged me. I even checked three places on their website (orders, autoship, and refills) but there was no new activity. So I marked it as fraud. But I kept wondering why they charged me. Only now after reading about other customers' complaints am I realizing that they had probably set me up with a membership that I never even understood the terms of. Maybe I did check some box last year signing up for PetPlus but it was not clear. They have changed the website for new customers since I first purchased. But for past customers they have intentionally made it very obscure via emails that this is a paid membership that auto-renews. If companies can spam us with 2 marketing emails every day, how hard is it for them to send one clear email explaining what a membership fee will be? They're not being lazy - they're just defrauding customers.

  • Monica L

    Date: 08/02/2024

    Their pricing and selection are top notch and I have had only excellent interactions with their customer service team!

  • Dzvonimir T

    Date: 07/20/2024

    I recently purchased the Flea and Tick Collar for my Labrador from PetCareRx and couldn't be happier with the result. Within just a few days of wearing the collar, I noticed a significant decrease in scratching and no visible signs of fleas or ticks. The website was easy to navigate, and I found the product descriptions and reviews very helpful in making my choice. The collar arrived faster than expected, and the packaging was secure, ensuring the product was in perfect condition.

  • Divya M

    Date: 07/08/2024

    Being a long-time client, Im on first name basis with their customer service staff and vice-versa. They even know the names of my dogs and always asks about how they are. Its this sincere concern and personal touch that makes them stand out.

  • Rayna S

    Date: 06/27/2024

    I was scrolling over the internet when I came across PetCareRx. The prices compared to where I usually buy my dogs pet care needs is interesting. I ordered and to my surprise, the quality and packaging were even better. Since then I have been their loyal customer.

  • Lela E

    Date: 06/19/2024

    I recently rescued a cat who needed a special diet due to his wounds. I couldnt find it anywhere but my friend suggested PetCareRX and they had it in stock. I also got to buy all the other pet care essentials I needed which is nice since it saved me time and money in the long run.

  • Damla N

    Date: 05/20/2024

    PetCareRx has been an excellent resource for all my pet's needs, offering a wide range of high-quality products like flea and tick preventatives and prescription medications. Their user-friendly website and fast shipping make it easy to get what I need quickly. The customer service is outstanding, always ready to help with any questions or concerns, ensuring my pets receive the best care possible.

  • Stacy L

    Date: 05/05/2024

    MISLEADING PRICES. DURING SHOPPING I WAS PRESENTED WITH 2 OPTIONS FOR A 25% discount and one for 28% discount. NONE of them ended up applying AFTER I provided my email and phone numbers and credit card information. I smell SCAM

PetCareRx, Inc. is BBB Accredited.

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