We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Accessories

Gessato
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20, 2022 I purchased a watch for $600 using PayPal as payment (Gessato order #************). The specific watch I purchased is a Issey Miyake Trapezoid Grey Watch in Steel. On the very next day, January 21, 2022, ************** from Gessato **************** reached out to and told me they did not have the item in stock. The expected wait was 4 months and they offered me an alternative should I not want to wait. I responded that I did not mind waiting for the watch that I originally ordered, and he responded back that they will reach out when the order is ready to ship. Per the manufacturer website the watch I had ordered has now been discontinued. Concerned I decided to reach out to Gessato **************** for a status update on September 25, 2022, over 8 months after my original order date. Keep in mind that the watch was supposed to be available in 4 months per Gessato ****************. I emailed at least 6 times for an update, and I have still not received a response from ****************. Attached in my email correspondence for your reference.

    Business Response

    Date: 10/12/2022

    This issue has been settled with the customer.

    The full refund has been issued.


    Sincerely

     

    Customer Answer

    Date: 10/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************



     

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm looking for an immediate refund. I placed an order on September 4, 2022. I never received an email confirmation of my order although my card was charged. I emailed the company and was given an order number. Six days later I requested an order status but no response. I requested that the order be canceled and I filed a dispute of the charge.

    Business Response

    Date: 09/12/2022

    Hello,

    thank you so much for reaching out.
    We have replied to the customer and confirmed the order is expected to ship this week. Unfortunately all of his/her/their emails ended up in our spam folder.

    Sincerely

     

    Customer Answer

    Date: 09/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    Gessato didnt provide a refund as requested. Instead I received a message that the delivery was in progress. In fact the business simply created a label. I want a refund not delivery. Very unsatisfied.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ********************************




     

    Business Response

    Date: 09/25/2022

    Hello,

    our mutual customer has received the goods on Saturday, September 17 at 1:58 P.M *** tracking number ******************

    If he/she is not interested in keeping the merchandise we can provide a return label.

     

    Sincerely

     

Gessato is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.