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Business Profile

Online Retailer

Riotbay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 swimsuits. One came the other didnt. When I inquired about the second suit I was told it was sold out and was offered to pick another suit or for a refund. I requested a refund and they confirmed Id be refunded. Its been 45 days and every inquiry comes with a promise that the refund is being expedited. I have still not received a refund.

    Customer Answer

    Date: 09/19/2025

    Better Business Bureau:

    I disputed the charge with my credit card company and ******** finally refunded me. 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:07/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 swimsuits on May 27, 2023 for an upcoming vacation. The website stated fast delivery and easy returns. I did not receive my order until the day before I left for vacation (3 weeks after ordering) and had already purchased/packed what I needed. When trying to make a return the link on the website (which is only made available after you purchase) says to email ********************************** for instructions. I have emailed them three times and have never gotten a response. All I would like to do is return the items for a full refund as would be possible at any other retailer.

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I ordered two bathing suits from this company online. I received the bathing suits. I no longer want them and need to return them. I want a refund for the suits. I have been emailing with the company for over a month with little to no response. They are trying to tell me to keep them and to give me little dollars for the suits. Every week its an email saying Ill give you this. I paid over 70 for both. I dont want 10 back. I want what I paid. They dont want to send me a return label etc. very frustrating and Im sick of getting no where. This shouldnt be this difficult and I dont know what else to do at this point. Thank you.

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order number ********************* with Riotbay on March 2nd, which totaled $41.87 with shipping. Their website states that orders generally ship within 14 days. I have emailed the company three times to inquire about the status of my order with no response. I would either like to know the status of my order, or get my money back if the order cant be shipped for some reason. I would like a response from the company letting me know whats going on

    Customer Answer

    Date: 03/29/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

Riotbay is NOT a BBB Accredited Business.

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