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Business Profile

Home Improvement

GreenTree Construction Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Green **** Construction was contracted to remodel my kitchen in April of 2023. As of date my Kitchen has not been finished. My Kitchen was demoed in late ApKitchen. and I was originally informed that completion would take anywhere from 4- 6 months.At the time of contract I was quoted $50000.00 to remodel. This included new floors, walls, ceilings, bathroom, laundry room, mud room and pantry and window replacement. After the initial deposit of $20000.00, ***** sent several requests via text and on the phone for additional monies to purchase cabinets and countertops. Green **** was given an additional $20000.00 explicitly for the purchase of cabinets and the countertops. As of date there have been no cabinets installed.We do not have a functioning Kitchen. There are no cabinet, counters , sink and none of our appliances have been installed. One wall has no electricity in the outlets. ***** claimed the electrician would connect when the cabinets were installed .We were contacted by ***** first advised the cabinets were on back order. That there was a supply chain issue. Then when they finally came in we were advised that there was damage to one of the cabinets so the complete order had to be redone to insure cabinets fit properly. Finally in April '24 the cabinets were in a warehouse in **********. But then there were weather issues.Up until today, I was still hoping that they would come and honor their contractual obligations. Today they had the portapotty that has been in my backyard for over a year removed. To me this served as final notice that they had no intention on completing my kitchen.At this point I am at a lost of what do do to have this job completed. We want them to provide the cabinets and counter top or refund us our money.

    Business Response

    Date: 07/08/2024

    i have spoken to the client a few times this month. i explained to them the kitchen cabinets are on back order. i also went to ********** where the cabinets are coming from and a few of them came broken which has also staled the process. client has been informed and we are in constant contact with them 

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract for the job was signed In august 2021. The job was done in September. Paid $12,000 to get my roof replaced and it was never done. They came and covered the old roof and now I have more leaks than before. I was promised pictures of the before during and after and never saw any. I called and texted numerous times I never got anything. The roof started leaking in august of 22. When I called them to notify of the issue I was told it was no longer under warranty even though they didnt do the job correct and as promised. I contacted them many times since September and kept getting Ill get back to you its now May and still havent heard anything. So now I have 3 leaks in the roof and no way to afford to fix it again less than 2 years later. If the roof was done as they said they would it wouldnt be leaking in 3 different spots.

    Business Response

    Date: 08/23/2024

    As per verbal communication with client we explained that the roof due to the current climate changes that she will require flashing in certain areas. This is considered maintenance which can happen on all flat roofing. the complaint came after the warranty we stated we would be more then glad to come back for service call for a small charge. The roof was currently done with the proper roofing material that was purchased at a roofing supply house, unfortunately over the years certain flashing issues can occur that require maintenance.

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greentree construction did cement and stucco job in my backyard in 2021 and the cement started cracking and the stucco is falling apart, all this happened in six months. I've been complaining to them about this situation and they came over this year (2022) and even took videos of the damage and confirmed that it should be repaired under the agreement ( the damage happened less than one year of the job being completed). I am still complaining to the front office and management and still nothing is being done. I just want the repairs to be done once and all.

  • Initial Complaint

    Date:06/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 11/4/2019 **************** Services provided: roof repair Greentree Construction Inc. was hired in 2019 to repair the roof of my home. It took the company two weeks to respond to my inquiry after they were contacted. In the contract between the company and I, the salesman at the time wrote that the roof/repair would be covered for 15 years under warranty. The roof began leaking, which prompt us to contact the company as it should be covered under warranty. A manager of the company stated that the salesman should not have wrote that the repair would be under warranty for 15 years and that they would not honor what was written in the original contract because the salesman who wrote the information is no longer with the company.

    Business Response

    Date: 07/28/2022

    To whom it may concern. My name is ***********************. I am the ** of GreenTree Construction. One of my salesmen who is no longer with me wrote up this job in 2019. He promised these people a 15 year roof which is not our policy. As you can see on the first page of the contract it clearly states 1 year warranty. I explained this to the clients. I also explained to them that I would charge them my cost of the service call to fix whatever issue they are having. I will not make one single dollar on this, I just want them to be happy. I am truly sorry for this. This is exactly why he is no longer with the company. Please contact me directly, My information is below. Thank you

     ***********************
     Vice President
     ****** **************** *** ***  *** ****************  **** ****************
     ****************  *****************************************************  ***********************  *************************************************  ********************************  *** *** ******

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