Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Square Deal Moving has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Square Deal Moving

              4423 Millstream Dr Clay, NY 13041-2550

            • Square Deal Moving

              7475 Elmcrest Rd Liverpool, NY 13090

            Business ProfileforSquare Deal Moving

            Moving Companies
            Multi Location Business

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Movers

            Packing/Organizing Services

            Business Details

            This is a multi-location business.

            Find a Location

            Square Deal Moving has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Square Deal Moving

                4423 Millstream Dr Clay, NY 13041-2550

              • Square Deal Moving

                7475 Elmcrest Rd Liverpool, NY 13090

              BBB File Opened:
              3/6/2013
              Years in Business:
              15
              Business Started:
              1/1/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Business Management
              • Ms. Dayna Schmalenberg, Co-Owner
              • Mr. Jeffrey Schmalenberg, Co-Owner
              Contact Information

              Principal

              • Ms. Dayna Schmalenberg, Co-Owner
              • Mr. Jeffrey Schmalenberg, Co-Owner

              Customer Contact

              • Ms. Dayna Schmalenberg, Co-Owner

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/07/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Unanswered
              This company packed my moving truck. I hired them because of their guarantee over their work and that their employees were insured. We moved across the country, from NY to GA. When we unloaded the truck, we found 2 bookcases completely collapsed, a broken foot off an antique piano, a crushed box labeled fragile with glass powder all over everything (glasses were crushed and the powder went everywhere), as well as other damaged items. I filed a complaint with the company asking for compensation for the ruined bookshelves and other items the same week we unloaded the truck. These damaged and ruined items were due to the way the truck was packed. Heavy boxes loaded on top of an antique piano with zero extra support, heavy items on top of bookcases with zero interior support, etc. 2.5 months later, and they have given me no indication of compensation. They have broken their guarantee and my trust. They do not return my phone calls. I've emailed and called every week since the move and occasionally I get a one line email asking me for some random piece of information with zero update about the complaint or my reimbursement.

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lashanae A

              01/10/2024

              This is the most bogus and unprofessional company I have ever delt with in my life. the reviews that they buy are very positive and DECEIVING. I paid for moving and storage and stored for about 6 weeks. upon arrival to my house I found that ALMOST ALL of my belongings were completely ruined when a flood happened in their facility. MOLD AND WATER DAMAGE that they knew about WEEKS PRIOR!! yet failed to disclose and information to me when the flood happened. alot of my things were still wet upon opening my suitcases and trunks. at the time they seemed apologetic and willing to rectify the situation and compensate me for the loss; however here I am 4 months later with nothing to show. The told me to file " claim" with them that could take up to 120 days.I did my due diligence by documenting everything, taking and sending photos and descriptions of items and explaining the full exent of the damage and was met with nothing. I called and called with no answers now, emailed many times to no avail. I even showed up to the facility to get some answers and they were conveniently "closed" on a normal business day during their regular hours.....now I am left with many hundreds of dollars in damaged items! my bed being one of them! they have literally left me with no where to lay my head. many of my clothes, shoes, purses, pictures all ruined nd they refuse to take accountability. do not do business with these people. they put on a friendly front but are very shiesty and mischievous.

              Local BBB

              BBB of Upstate New York

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.