Complaints

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• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, As repeated attempts to have proper work done on our project have yielded no results despite the contractors being given multiple chances to do so, I am making a complaint to attempt compensation. Errors continue to mount and issues are being found sealed behind walls in clear attempts to hide sub standard/hazardous work. It is clear Cascella and Sons failed to meet obligations, defaulted on their responsibilities, were derelict in their duties, and the company as a whole are unreliable and untrustworthy. Additionally Cascella and Sons have refused to answer substantively to any and all of the issues below and flat out refused to respond in any manner in writing (email or letter) despite sending them that way. Total for defective work Lines Items total: $ ****** ***************************** balance for uncompleted/defective work.$-12,084 Total Amount owed to owners $ ******

  Customer Answer

  Date: 02/21/2025

  Hello,
  As repeated attempts to have proper work done on our project have yielded no results
  despite the contractors being given multiple chances to do so, I am making a complaint to
  attempt compensation. Errors continue to mount and issues are being found sealed behind
  walls in clear attempts to hide sub standard/hazardous work. It is clear ********************** and Sons failed
  to meet obligations, defaulted on their responsibilities, were derelict in their duties, and the
  company as a whole are unreliable and untrustworthy. Additionally ********************** and Sons have
  refused to answer substantively to any and all of the issues below and flat out refused to
  respond in any manner in writing (email or letter) despite sending them that way.
  1. A meeting with ******** on 11/15/24 approx. 9am. We were informed that ***********************
  office was notified of this date and time so that you could have been onsite but they were a no
  call no show. They were able to remedy some issues however many still remain. All remaining
  issues as stated by Service Manager and Technician are from improper install including but not
  limited to 30BAY TW2042-2442-TW2042 400 SERIES WHITE EXT WHITE INT LOW E
  SMART SUN HEAT LOCK TOP SASH COLONIAL GRILLS SASH LIFT SNAP IN GRILLS
  BLACK LOCK.
  3 windows did not receive black locks ($85 each x 3)
  Multiple Interior window frames contain center hump ( not level )
  (*************** Doc # ***) As significant issues remain, the portion of the invoice for window
  completion will be deducted from the remaining balance.
  ($9,974)
  ******** Windows Work order# ********
  Territory Service manager: **** Iosilevioch
  Email: ******************************** cell# **********
  2. Furthermore a quote for limited project corrections is also included.
  ($10,087)
  3. Change order for exterior wall fur out( *************** Doc # **). The project manager
  (*****) convinced us that we had no other choice but to do this at the time. But in a previous
  meeting with another employee (*****) he stated the lip could just be capped. In a meeting with
  Management (**** & ***) that fact that it could be capped was confirmed. Additionally the
  project manager stated that the window needed to be padded out as well, Remove & Reinstall
  existing window on 2nd floor of wall to be straightened and padded out - $4,850.00 this was not
  done.
  This change order as it was not fully completed its amount will be deducted. ($4,850)
  On the same change order it has Remove/ Replace (15) sheets 1/2" plywood - $3,000.00 . As
  there was plywood missing on multiple locations of the exterior the validity of this comes into
  question as we are still finding places that were omitted. $1,000
  As a result this amount should be refunded
  ($5,850)
  4. Change order for interior master bedroom floor leveling: (*************** Doc #**). During
  trim install as the trim was being applied the floor was found to not be level and additional costs
  incurred to remedy trim and door installation. This change order did not meet its goal and the
  amount should be refunded.
  ($5000)
  5.Underpinning: (*************** Doc #***) Additionally the items below were not submitted
  to owner or the architect as per plans under under-pinning notes: #5 prepare underpinning plans
  and sequence of operations that were not submitted for review and acceptance prior to
  commencing work and #6 The final signed and sealed report of the professional structural
  engineer the concrete contractor obtained to review the work in progress. These items were
  confirmed by the owner to have not been completed and no engineer was obtained.
  As such this project can not be deemed complete and the completion amount should be
  refunded
  ($10,000)
  6. Underpinning continued: (*************** Doc #***) As per conversations and
  examination of work on underpinning by architect numerous parts were not done to code and
  exact specification. Including but not limited to:-Monolithic pour did not extend into the interior to
  support existing structure.- inch premolded expansion joint at slab perimeter was not
  included. - ******** on the second floor is not continuous to the beam below, instead it rests on
  a doubled sole plate.- ******** on the first floor is not centered with the beam above. From
  measurements, the beam is overhanging the post by 1/2".- The blocking between the beam and
  the joist is in the correct location, but it is called to be solid to the inside of the furred wall, as
  detailed in the section.
  Defects approximate worth should be refunded.
  ($5,000)
  7. The delays originating on your end from installing improper siding, repeated refusal to follow
  architectural plans for the underpinning, windows, window trim, and front porch corrections that
  were all well past ordinary and expected we were forced to continue to pay for rent ($1,000 a
  month) and continued use of a storage unit ($500 a month) for up to 5 months
  ($7,500)
  8. Multiple areas slated for spackle and prep area for paint not completed and needed to be
  completed by another. See line 2.
  9. Structural framing: (*************** Doc #***). Upgrades noted in this order were only
  necessary because the original architectural plans were not followed creating possible structural
  issues. The following amount will be refunded.
  ($3,900)
  10. Gutters: Rear south/east second floor gutter pitches both north and south instead of just
  south as intended Approximate remedy cost shall be deducted.
  ($1,000)
  
  11. Porch: (*************** Doc #***) Joist hangers were not installed on the porch. These
  are required as per code. The porch can not be treated as completed. The completion amount
  should be refunded.
  ($3,810)
  
  
  
  Lines Items above total: $ ******
  ********************** & Sons balance for uncompleted/defective work.$-12,084
  
  Total Amount owed to owners $ ******
  Owner sent a request to submit payment by cash,check or post office money order only. And
  informed late fees would be incurred every 30 days.None of which has been added to this
  amount. Further attempts to contact the company have not been answered.
  
  
  Regards,
  *** * ****

  Customer Answer

  Date: 02/21/2025

  more docs available upon request. files larger then 8mb when ziped

  Business Response

  Date: 03/05/2025

  Subject: Response to BBB Complaint - **** and *** ***********
  

  Dear Better Business Bureau Representative,

  Thank you for providing the opportunity to respond to the complaint submitted by **** and *** ***********. Cascella & Sons Construction Corp has been in business for over 40 years, maintaining an A+rating with the BBB and a strong reputation for quality and customer service.We take all client concerns seriously and have made numerous attempts to address *** and **** ************ concerns throughout their project, often going above and beyond the original contract terms. We want to provide an accurate and factual account of the situation to clarify our position.

  From the outset of the project, our team made extensive efforts to rectify any issues brought to our attention, regardless of their validity. Despite these extensive efforts to address their concerns, *** and **** *********** were persistently dissatisfied.

  The allegations that our team attempted to hide defects behind walls are both false and unfounded. At no point were any corners cut or hazards concealed. All work was completed to code. Any issues that arose were promptly and professionally addressed.

  The financial demands made by *** and **** ***********,include several inflated and unsubstantiated charges. We made a good-faith offer to waive the remaining balance of the project as a gesture of goodwill and an attempt to resolve this matter amicably. Unfortunately, this offer was rejected, with demands for additional compensation that are neither reasonable nor substantiated.

  Cascella & Sons Construction Corp remains committed to resolving this matter professionally. We believe that waiving the remaining balance was a fair and reasonable offer. However, we cannot agree to the baseless demands made by *** and **** ********************* request that this response be made part of the public record to ensure that potential customers have a full and balanced view of this matter. Our track record and reputation speak to the quality of our work and our commitment to client satisfaction.

  Given the complexity and ongoing nature of this dispute, we have deemed it necessary to refer this matter to our legal counsel to ensure an appropriate and professional resolution. We appreciate your time and consideration in this matter. Please do not hesitate to reach out if you require further information.

  Sincerely,
  **** ******** * *********
  Cascella & Sons Construction Corp

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   

   Cascella and Sons response is unfortunately inadequate. I made a point-by-point list of deficiencies. I have photographic evidence to back up my claims as well. They refused to go through and make an actual response to them other than to say that they didn't cut corners. nor submit paperwork to me that I am entitled. I've included a small sample of pictures (Proof of missing plywood from interior, off centered unconnected vent duct, missing porch hanger, unleveled floor)

   

   

   
  Sincerely,
  
  ******* ***********