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Headquarters Location

Rainbow Shops

Womens Clothing
Rainbow is a fashion retailer offering affordable clothing, shoes and accessories for women, juniors, plus sizes and children.

This is a multi-location business. Find a location

Accreditation
BBB accredited business

Accredited Since: 2/24/2020

Years in Business: 85

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 5 Customer Reviews

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Overview

Rainbow is a fashion retailer offering affordable clothing, shoes and accessories for women, juniors, plus sizes and children.

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
1000 Pennsylvania Ave, Brooklyn, NY 11207-8417

BBB File Opened:2/1/1991
Years in Business:85
Business Started:1/1/1935
Business Incorporated:10/6/1980
Accredited Since:2/24/2020
Type of Entity:Corporation
Alternate Business Name
  • Rainbow
  • Rainbowshops.com
Business Management
  • Mr. Jonathan Appel, CFO
Contact Information

    Customer Contact

  • Mr. David Cost, Vice President of Ecommerce & Digital Marketing
Additional Contact Information

Phone Numbers

Email Addresses

  • Customer Service

Customer Complaints

73 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
purchased items from rainbow shops online sent back 4items with provided return label 3weeks now no refund or response from rainbow customer service number keeps ending my call when waiting on hold payed online using paypal no record of refund
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Customer Reviews

5 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

yevettemakanda@yahoo.com

08/12/2020

I experienced the worst customer service of my retail therapy experience, in a Rainbow store in Dallas Texas yesterday. I returned some sandals that were too small that I had purchased the previous day. When asked if I'd worn them, I said no. That was true! The two clerks both talked to each other as if I wasn't in front of them, stating to one another that it looked as if I'd worn them. I asked them if they were calling me a liar and one of them took over the conversation and became argumentative with me. She said she wasn't calling me a liar, she was giving her opinion. Her tone was as if I had killed her mother in front of her. The hatred streamed from her eyes. When I told her we just have to agree to disagree, she snapped again and told me to "Just fill out the form!" In shock, I filled out the form and said, " So this is how you talk to people?" There were no customers in the store and I was planning on purchasing more than I returned. Of course I change my mind. I retired from ****** ****** as a commissioned sales person so one must know how appalling I found this vile transaction. I woke up thinking about this person at 5;00a.m. and how proud and powerful she spoke to me in such a disgusting manner. I have shopped at Rainbow since I moved to Dallas thirty years ago from Oregon. Never have I experienced such as this. Rainbow has got a lot of work to do. By the way, I was offered a $10.00 gift certificate as compensation for the verbal abuse I endured. No wonder **** ***** is doing so well. Signed, Bewildered in Dallas
... Read More

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
1000 Pennsylvania Ave, Brooklyn, NY 11207-8417

BBB File Opened:2/1/1991
Years in Business:85
Business Started:1/1/1935
Business Incorporated:10/6/1980
Accredited Since:2/24/2020
Type of Entity:Corporation
Alternate Business Name
  • Rainbow
  • Rainbowshops.com
Business Management
  • Mr. Jonathan Appel, CFO
Contact Information

    Customer Contact

  • Mr. David Cost, Vice President of Ecommerce & Digital Marketing
Additional Contact Information

Phone Numbers

Email Addresses

  • Customer Service

Local BBB

BBB Serving Metropolitan New York

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.