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Business Profile

Roofing Contractors

SAS Contracting Co, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/31/25-called *** contractors at ************ they sent ****** with a flyer from different company basements pro. I paid ****** ****** deposit for invoice of ***** basement waterproofing for ********************************. 2/1/25-paid ****** ******* for same invoice 2/3/25-******* who works for ****** digged hole on right side of outer wall, took sheet rock on the other side of the wall out and called me to say to continue the work he says project is now ****** and needs ****** deposit to continue. Told ******* would like a refund. Left voicemail messages to Charlies number, called ****** he doesnt pick up and ******* voicemail is full. 2/4/25-called ******* multiple times and called ****** as well no one picks up. I need my refund so I can fix the hole that they created. Rain and snow will damage the outer right side wall and need to find someone who can help me fix it as soon as possible.

    Business Response

    Date: 02/07/2025

    This complaint is incorrect and baseless. First of all, our company has only one name and is registered under *************************. My company has the legal name of SAS contracting ******** And alternatively we use SAS Roofing and waterproofing. We are only based and that is the only option we use to publicize. We do not use fliers or cards. We are associated with only two numbers which are cell ************* and office *************. I the owner am, ******** ******* and I physically go to give job price. No one under the names of ****** or ******* work for me. We do not provide or use any preprinted paper or invoices for our jobs. All invoice or proposals are sent by pdf through emails. This seems like a fraudulent company using my info. If you have any proof stating my companys name such as SAS contracting ******, please provide it to me. If youd like you can come to visit my office, which is close to your job site address. My address is ************************************. Unless, you want me to come by to meet you. My email :***************************

    ph **********

    Customer Answer

    Date: 02/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********* ******

    Hi,

    this complaint has been resolved. can you please remove complaint 


    Thank you,
    -********* ******
    ************




     


SAS Contracting Co, Inc. is BBB Accredited.

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