Reviews

Review Details

• Review fromWa G

  Date: 03/29/2023

  5 stars
  Always accommodating and courteous I ordered control panel and parts is always helpful theyll tell you how to install **************** professional as usual ********************* are great

  Summit Appliance

  Date: 03/30/2023

  Appreciate the positive words regarding our staff and products Our goal is for all customers to feel as you do Thank you once again

• Review fromTom K

  Date: 03/23/2023

  5 stars
  ******* C was super helpful and resolved the issue of a broken cover expeditiously.

  Summit Appliance

  Date: 03/27/2023

  Thank you for the kind words regarding *******. She will be acknowledged for this posting.

• Review fromPAUL s.

  Date: 03/21/2023

  5 stars
  I HAD PURCHASED A SUMMIT ELECTRIC STOVETOP FROM AMAZON LESS THAN A YEAR AGO .3 OF THE BURNERS STOPPED WORKING .I FOUND THE ***** NUMBER AND TALKED TO ******** SHE WAS REALLY HELPFUL AND TOLD ME WHAT TO DO .IN ONLY 2 WEEKS I HAD ANEW STOVE TOP .THANK YOU FOR GREAT SERVICE ***********************

  Summit Appliance

  Date: 03/22/2023

  Thank you for sharing your experience. We strive to make every customer experience a world class one.

  Summit Appliance

  Date: 03/22/2023

  Thank you for the kind words regarding ********. Much appreciated and she will be acknowledged for same.

• Review fromHayden N

  Date: 03/20/2023

  5 stars
  ******** V helped me with my issue all the way through. We do a lot of business with Summit and can't thank ******** V enough for her prompt response to get this issue resolved.

  Summit Appliance

  Date: 03/21/2023

  Thank you for the kind words regarding ********. Ahe will be acknowledged for your post.Again- our thanks

• Review fromGinger W

  Date: 03/17/2023

  5 stars
  ********* S just helped me over the phone to get a service appointment for my Summit gas range under warranty. She was very personable, clear, and the whole process took very little time and was so smooth. Thank you.

  Summit Appliance

  Date: 03/20/2023

  Thank you for the kind comments regarding *********- much appreciated. She will be acknowledged for your positive posting.Thank you again

• Review fromDave M

  Date: 03/02/2023

  5 stars
  .y order was handled professionally and your agent was very helpful.

  Summit Appliance

  Date: 03/07/2023

  Thank you for the positive words. All of our customer service reps are here to assist customers in the most efficient fashion possible

• Review fromPam S

  Date: 02/25/2023

  1 star
  Bought a refrigerator in June of 2019. In 2 years it stopped cooling. I lost $1000 in food. I was told it was the compressor. They sent me a new one but now it is apparently the main panel not under warranty. After $800 in repair costs I still have no refrigerator. A loss of $2600. Cheaply made and no one wants to work on butane compressors. Beware of Summit.

  Summit Appliance

  Date: 02/27/2023

  Hi- Please contact our customer experience manager *************** at ******************************* for a resolution.

• Review fromSHARON G

  Date: 02/21/2023

  3 stars
  *************************** has been my contact person throughout my warranty/replacement issue. I was a first time buyer of a Summit built-in oven. I had problems with delivery and when it was finally installed it worked for 6 months. **** guided me via phone calls and email. However, thanks to **** now have a new replacement oven. When the appliance repair man was having difficulty, **** put him in contact with her technical/service guy. New door brackets sent did not repair the unit. I am giving **** 5 stars. I am giving Summit 3 stars. I was disappointed that the unit was backordered for almost 2 months and the company policy of not even trying to upgrade to another unit because warrantied unit was out of stock. Furthermore Summit did not pay for the installation of new oven and the removal of the warrantied oven.

  Summit Appliance

  Date: 02/22/2023

  Appreciate the kind words regarding **** and apologize if your overall experience was less than five star worthy.

• Review fromMary Ann S

  Date: 01/30/2023

  5 stars
  Just wanted to commend ***** *. a customer service rep from Summit Appliance. We had an issue with our beverage cooler and she went above and beyond to obtain a resolution for us....she was the best and I hope she will be acknowledged for her ability to resolve such issues. She should be considered a valued employee!
  **** *** **

  Summit Appliance

  Date: 01/31/2023

  Thank you for the kind words regarding *****. She is certainly a highly regarded employee and will be acknowledged due to your posting

• Review fromNicholas P.

  Date: 01/17/2023

  1 star
  I had purchased an under counter fridge a few years ago. Last week I noticed the temperature was up to 80 degrees. The fridge is so new I called the company. My experience was terrible, they were rude. The manager actually told me that theres no way a coolant line could just break and leak coolant into the air unless I did it by moving the appliance. The appliance has not been moved since ive owned it. I asked what I am to do about the fridge and they just told me sounds like I have a big problem. I would not buy another summit appliance or recommend anyone else to due to my experience and its terribly short life.

  Summit Appliance

  Date: 01/18/2023

  Hi Mr ******** please forward a copy of your purchase receipt to our customer experience manager ******** for him to review your case. *******************************