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Business Profile

Electric Bike and Scooters

Fly E-Bike

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

This profile includes complaints for Fly E-Bike's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fly E-Bike has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fly E-Bike

      644 Melrose Ave Bronx, NY 10455-2530

    • Fly E-Bike

      3306 28th Ave Astoria, NY 11103-4913

    • Fly E-Bike

      8509 Roosevelt Ave Jackson Heights, NY 11372-7342

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came in for a tire change to this shop which claims they dont fix motorcycles even thought they do. I brought in my bike and right before going to pay they dropped my bike and my bike broke in several places. When I asked them what are we going to do about it they suggested to just put carbon fiber and glue it back to which I denied because I didnt bring my bike in glued or broken. They dropped my bike and were getting a bit nasty. I told them we can fix it the right way or I can make calls. They then proceeded to tell me to call whoever I wanted and proceeded to call me and I quote he has the style of a dirty no good ******* ********** first Im not **********, secondly thats racist and I am deeply offended by those comments. They said it in Spanish as well thinking I didnt speak Spanish.

      Business Response

      Date: 02/28/2025

      Hello, regarding the above complaint, we would like to provide the following response:

      The customer ****** **** indeed visited our store on February 17, 2025, for repairs. The services performed included lubricating the chain and replacing the rear tire.

      After completing all the requested services, the customer asked us to inflate the tire. At that time, we did not notice that the pedal s**** was loose, which later caused the bike to fall, resulting in a minor damage.

      Our store employees immediately considered possible solutions, such as using adhesive to fix the damaged part, and also contacted our manager to check with the warehouse for a replacement part that could be provided to the customer for free.

      At no point during this incident was there any form of discrimination. Our employees are also Spanish-speaking and aware that the customer speaks Spanish and comes from the same country.

      From the very beginning, the customer verbally cursed our female employee and insisted on calling the police. We agreed to involve law enforcement to resolve the matter. When the police arrived, the customer continued to curse our employee. The police advised the customer to remain calm and stop using offensive language. The officer also informed our employee that they had the right to press charges against the customer for his behavior.

      As soon as we received the replacement part, we installed it for the customer. The customer apologized to our female employee for their previous behavior and admitted that they should not have cursed her. The situation was resolved amicably and Dianel also shaked hands with our employee, and left our store happily.

       

      We knew customer Dianel a lot since he bought the bike from us and always come to us for fixing.

      We still welcome him to come back and enjoy our professional repair services!

      Customer Answer

      Date: 03/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      the mechanic ****** was definitely being racist and now denying even saying anything is insane.  

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ****




       

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 electric scooters at a total price of $950 on 08/12/22. After riding the scooters for 2-3 weeks. One would not accept air in the tire. And the other one wouldnt charge. I immediately went back into the store with both scooters. I was told to leave them, and Id get a call. After 3-5 days, I start calling. I was told the flat tire was going to cost $40 for a tube. But how!? As for the no charging scooter, I was told it was going to cost $450 for a new battery. ABSOLUTELY NOT! Now Im back and forth to the store. 2 911 police appearances. Im told to go to Civil Court. Now the salesperson says, no need. Well call you, when to pick them up. Go in on the call date. Told, they havent been bought back yet from another one of their stores. After waiting for over 3 hours. I leave, after another 911 call made by me. Officers respond through a phone call to me. Told yet again. Its a Civil court matter. So I leave. Return the next afternoon. Now they cant find the scooters. AGAIN. After waiting 2 hours. Im told by the same salesperson. We may have thrown them out by accident. TAKE US TO COURT. Now its to the point where Im irate! Time to involve BBB. How dare they keep my scooters and my money!? If I hadnt been battling breast cancer, I may have gone to court. But with all that I had/have going on I GAVE UP ON THAT. My health became way more important. As I testify right here today. I AM A ****** SURVIVOR. And its time to seek JUSTICE. My scooters or my money.

      Business Response

      Date: 04/11/2023

      Hello,

      we have a deep impression of this customer, and the situation is as follows: The customer purchased two scooters on 8/12/2021, not 8/12/2022 as the customer claimed. The scooters purchased by the customer were worth $400 and $550, respectively, and were paid in cash. (As the receipt did not indicate the year at the time, our company will send you both the handwritten and electronic receipts before and after to prove that the year is 2021). After about 7-8 months, one of the scooters, named H-3, was pushed to the store for repair. After inspection, it was found that the motor was broken. The customer said she did not want to pay for it and wanted free repair. We refused her and informed her that we could offer a certain discount, but because the warranty period had expired, we could not do it for free. (We will also take a screenshot of the warranty period of our company on the electronic receipt). The customer angrily called the police, but the police did not help her, so she left the scooter that needed repair, H-3, behind. We reminded her that it was her property and if she did not want to repair it, she needed to take it away because we could not keep her private property. However, the customer insisted on leaving the scooter and left. After about 5 months, the customer came back and demanded her electric scooter. Because it had been a long time, we did not know where it was and needed time to find it. She then reported the incident to the police on the spot, and we also hoped that the police could help us resolve the situation. However, after 2-3 hours, the police did not show up, so she left on her own and threatened our company's employees that she would file a complaint with BBB. From this, it is evident that she did not report to the police after waiting for us to find her scooter for three hours, as the customer described. We hope that ******************** can also seek justice for our company as we do not agree with the customer's above description.

       

      Thank you very much.

    Fly E-Bike is NOT a BBB Accredited Business.

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