Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SCHEDULED A SMALL PATIO REPAIR WITH ****. **** SENT TWO OF HIS FINEST WORKERS WHO SHOWED UP AND DECIDED ON THEIR OWN, TO POWERWASH A COMPLETELY SEPARATE AND BRAND NEW PATIO. THEY PROCEED TO DESTROY IT. WITHOUT ANY AUTHORIZATION. **** SCHEDULED A **** FROM CAMBRIDGE TO COME OUT AND INSPECT THE DAMAGED PAVERS AND TRY TO BLAME HIS SHOTTY WORK ON DEFECTIVE BRICKS??? ***** FROM CAMBRIDGE REP WAS AS USELESS AS ****. HE TRIED TO COVER FOR **** BUT HAD NOTHING TO SAY. **** HAS TAKEN NO RESPONSIBILITY FOR ANY OF IT. NEEDLES TO SAY I WILL BE FILING A LAWSUIT WITH SUFFOLK COUNTY FOR DAMAGES.

  Business Response

  Date: 03/26/2024

  Dear Sir or Madam.
  

  My name is ***************************, President of JNH Masonry Inc. Please know there are two patios at issue, one is a new patio which i installed and the second is an old patio.

  My company installed the new patio at a cost to the homeowner of $6,500 including other work that i did at that moment, which he was happy with and paid.

  Afterwards the homeowner called me to do a repair to his old patio, and to power wash both patios. I informed the homeowner that i would repair the old patio and power wash only the old patio and not the new patio.

  I recommended he not power wash the new patio because it could get damaged.

  I then instructed my worker ********************* to make the repair on the old patio and power wash only the old patio. When ********************* finished, the homeowner then instructed *********************, despite my warning to the homeowner, to power was the new patio. ********************* then complied with the homeowners instructions.

  Shortly there after the homeowner complained about color damaged to the new patio.

  I then contacted ***** of Cambridge stone company and met with both ***** and the homeowner at his property. ***** stated the color in the face mix goes down 3/8 of an inch, the power washing had distorted the color on the surface but it was not defective stone therefore not the responsibility of Cambridge.

  The homeowner became very irate and cursed at me. He also sent texts cursing and belittling me. As of this date, the homeowner still has not paid me the $1,500 he owes me for the repair to the old patio and the power washing he requested.

  The homeowners complaint is with out merit. the lack of color to the new stone patio was caused solely by the homeowner insistence that ********************* power wash the new patio, despite my advisement to the homeowner not to power wash the new patio. The color damage to the new patio is solely the fault and responsibility of the homeowner. 

  also, as you can read in the complaint, the home owner now chooses to deny responsibility, and instead to blame both me, my company, and even ***** of the ***************** by calling as both useless. At this point, I reserve my right to seek damage and payment for the amount owed of $1,500.

  Should you have any further questions or concerns, you may contact me directly.

  Thank you 

  ***************************, President of JNH Masonry Inc.