Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          DHM Properties has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforDHM Properties

            Property Management
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/19/2019

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            DHM Properties represent apartment living with various options for your needs. With over 30+ apartment communities to choose from, many of our properties are located near many amenities. While our corporate office is in Albany, you can find our apartments for rent in Albany, New York, Massachusetts, Connecticut, New Hampshire, and more. Let us welcome you to your new home. Explore our unique pet-friendly living spaces by calling the leasing office at the respective property today. Experience a new standard of living by contacting us today and scheduling a tour of our property listings.

            Business Details

            BBB File Opened:
            2/2/2004
            Years in Business:
            23
            Business Started:
            12/8/2000
            Business Incorporated:
            6/1/2015
            Accredited Since:
            12/19/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Dawn Homes Management LLC
            Business Management
            • Ms. Naomi Storch
            Contact Information

            Principal

            • Ms. Naomi Storch

            Customer Contact

            • Ms. Naomi Storch
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/10/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            On June 30th, 2022 I moved out of my apartment at ******* *** * ** ********* **. My lease ended on June 30th, 2022. On July 5th one months worth of rent was taken out, past my lease. I contacted the leasing agency, they gave me a hard time but returned the rent. Today 10/9/22 I checked my bank accounts and 3 additional months worth of rent has been taken out. I contacted the leasing office and the corporate office again. After speaking to former residents the same event has also occurred to them where they charged rent after moving out. They also had a new tenant moved into my old apartment a few weeks after I moved. They are collecting two rent payments on the same apartment. I have late fees on bills over the last 3 months because of deficient funds in the account from rent being taken out.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Stephen n.

            02/04/2023

            I hate to leave bad reviews I feel as though is a waste of time but here I go anyway. My wife and I moved here back in July of last year we pay top dollar here and are never late with the rent. These places are very dated and we knew this and accepted this. My issue is with the maintenance. It seems like anytime we have a problem with something that needs to be fixed it never gets fixed. I always end up doing it myself and it's getting old. The snow plow driver actually pushes the snow into the garage doors bending them and also pushing in my whole front door frame so the cold air comes rushing in. I contacted the office about this and they told me that they would urgently get out there to take care of this problem. Here we are two weeks later and still nothing happens. Now I don't know if they have a poor maintenance team here or port management or if just the owners are cheap or maybe a mixture of everything. We all pay good money here for these places and we should have things fixed when they get broken and stop leaving it to your tenants. I seriously regret moving here it's been nothing but a headache. And during the snow plow removal you actually tow vehicles out of their own spots so you can plow their driveway? Who does this I've never seen this happen in any of the complex we've lived in. It seems like you only take care of the things that are highly visible and things that might become a possible lawsuit against you. I have talked to so many tenants here that feel the same way as I do. So the end results could possibly be all your good paying tenants move out and then you can start getting project people is that what you want cuz you're doing a good job of it. Some seriously Fed up

            Local BBB

            BBB of Upstate New York

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.