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Business Profile

Fashion Accessories

Teezily

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

This profile includes complaints for Teezily's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Teezily has 2 locations, listed below.

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    • Teezily

      80 State St Albany, NY 12207-2541

    • Teezily

      51-55 Oriskany Yorkville, NY 13495

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THEY SENT THE WRONG SIZE IT SHOULD HAVE BEEN EXTRA LARGE

    • Initial Complaint

      Date:01/11/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      <********************>Dear Teezily Zendesk

      Your zen isn't working. I followed all of your procedures for requesting a replacement of the shirt I ordered, including sending you two photos. I'm now following up for the third time on my request to have the wrong size XL shirt you sent me replaced with a Large size. Let's get this done now!

      ****
      **** ***** cel* *** *** **** email   ******************** 
      6 days ago

      On December 18, 2022, I ordered online one turquoise ******* **** 2022/23 City Edition essential warmup t-shirt in size large in the amount of $46.94. Today I received my order but it is size XL. How do I exchange the wrong sized shirt I received today for the correct sized one in Large?
      **** ***** 6 days ago
      I am attaching two photos of the shirt as you requested.

      **** ***** cell *** *** ****  email   ********************

      ******* **** **** Edition Shirt XL **** ***** Order O-*****.jpg
      3 MB Download

      ******* **** City Edition Shirt XL **** ***** Order O-***** close up.jpg
      4 MB Download

      **** ***** 2 days ago

      What is the status of my request to exchange the correct size shirt for the XL you sent me?
      ****

      **** Allen
      On Thu, Jan 5, 2023 at 2:17 PM **** ***** <********************> wrote:

      I am attaching two photos of the shirt as you requested.

      ****

      Business Response

      Date: 01/27/2023

      Dear ****,

      Thank you for taking the time to contact us. Your order O-***** was shipped on 01.19.2023 and our carrier indicates that the package was delivered on 01.24.2023 to the following address:

      **** *****
      ***** * *** ******
      ***** *******
      United States of America

      Here is the tracking link that confirms the delivery: ****************************************************************************************

      Could it be that a guard or a neighbor picked up your package? Also, I invite you to check with the nearest post office. Often, you can find your package there with your tracking number and Identification.

      If in any case your order is nowhere to be found in your area nor in your local post office, I invite you to contact us back to find a suitable solution,

      See you soon,

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an X-Large sweatshirt for my son for christmas on December 1, 2022. When we received it, it was very small for an X-Large. I contacted customer service online twice for an exchange for a larger size, which it stated we could do online, but I never received a response. Meanwhile, the 30 day timeframe has passed. I am not happy that they are not fulfilling what they said they’d do on their website.

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sweatshirt and the picture that was printed on it was awful quality. It’s supposed to be a character from a TV show, but you can’t tell who it is or what it is, it’s a blur. I contacted customer support 2.5 weeks ago via contact form online asking for a refund. They sent a confirmation email that it was received, and then a few days later they contacted me saying they forwarded to the production team. I have since emailed twice and gotten no response. There is no phone number online to contact anyone. I can’t give this shirt as a gift or wear it since it is terrible quality so I need a refund (see attached for picture).

      Business Response

      Date: 12/08/2022

      Dear *****, Our apologies for the late reply. We are at the holiday season with a high number of demands that lead to delays in our customer service We are sorry for the printing quality of order O-***** and will send you a full refund.Your refund is currently being processed and your account will be credited within the next 5-7 working days. Thank you for your patience and understanding.

    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/29/22. It posted to my credit card on 11/30/22. I never received an email confirmation. I requested one but my email is not in your records. All inquiry avenues are exhausted. I have included you the clip from my credit card bill as well as a picture of the item I ordered. HELP please. I would like either a confirmation number showing this order is being shipped or I want it credited back to my card ending in ##47.

      Business Response

      Date: 12/08/2022

      Dear ****,Thank you for contacting us.I see that your order has been placed under the address mail of *****************, I have changed it to ******************Your order O-***** , was sent out on the 2nd December.You can track your order using the following tracking  link *******************************************************************************Please expect your order to arrive soon.Kind regards,

    Teezily is NOT a BBB Accredited Business.

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