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Business Profile

Restaurants

Churrasco Brazilian Steakhouse

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 13, 2023 my friend and his wife and I went to Churrasco Brazilian steakhouse. We had reservations for 5:30 pm. It was good, until my friends wife threw up. My friend got the runs at the restaurant and then when I got home I had the runs 4 times that night. I call the restaurant on Saturday and told the receptionist and all she said was “oh ok”. Shocked by her response. Then asked for the manager. I was on hold for almost 10 minutes. Hung up and then called back and immediately asked for the manager. Explained 3 of us ate there the night previous and we all got sick. He said the same thing “oh ok”. He tried blaming what I ate before coming into his restaurant. All I had was an apple that day before going to dinner there. Once I said I have worked in restaurants and know about cross contamination and undercooked meat and people using the bathroom and not washing their hands and not using the hand sanitizer they provide is when he asked for my information. He said he would call me back later that evening and never did. I have no problem paying the about I was charged at all. But when we all got sick, I think he should’ve at least ask if we’d like to try the restaurant again on the house or refund my money. He didn’t even say sorry for all of us getting sick. This establishment definitely need to be investigated. The amount I 1 paid the us 3 was $223. That was with a tip. I got the wrong receipt with the credit card transaction and tip, but this was the bill.

Churrasco Brazilian Steakhouse is NOT a BBB Accredited Business.

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