Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had sent my car to *********** while I was still in ********** ca to a friend's until I made a move out there. I don't know what happened but my car ended up at a car repair shop without my knowledge or approval. Now I've found out that the car repair shop will not release my car without repairs being paid for and I never asked to have my car repaired . It has been almost a year but the person who I had the car parked with and gave keys to I have no idea where they are located. I have been homeless just up until Nov 2024 and have been trying to locate this person who k really didn't know well but trusted. I was told about the car being with Nissan reno by someone in text that I don't even know. I want my car and whatever happened was done without my knowledge and I would think y would they do something on finance without checking the cars owner. I'm confused and hope nothing has happened to my car0

  Business Response

  Date: 05/30/2025

  I am not sure what vehicle they are referring to. I cannot pull up any vehicles under this customer information. If I could get a VIN number for the vehicle I can look into this further. 

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Nissan for a full diagnostic because it isn't driving right at freeway speeds and a traction light comes on. I was told that for $165 they would figure out what was wrong with my car. However, after spending less than 40 minutes looking at the car, Diego G***** with Nissan service department informed me that I needed four new tires. I told him I knew about the tires and wanted to know what else was wrong with the car. However, Diego G***** refused to complete the diagnostic unless I agreed to buy 4 new tires. When I came to pick up the car, Diego insisted that I owed the full charge of $165 for the diagnostic, even though he refused to complete it. He insisted that he had finished the diagnostic even though it clearly states on the invoice that "customer refused four new tires in order to continue the diagnostic." I waited to speak with the service manager, but was told the service manager was "in a meeting and it was going to be awhile." I spoke with the cashier after waiting about 15 minutes. She went back and talked to someone and came back with a phone number for Brian E*******. I called the number immediately, but it turned out to be the general number for the Nissan dealership. I asked to speak with Bryan and my call was sent to his voicemail. I left a message with my name and phone number requesting he call me so we can resolve the issue. I have not yet received a call back. I only have the last page of the invoice because the cashier kept the rest. I am attaching that here.

  Business Response

  Date: 09/13/2023

  spoke to the customer and we are having the customer come back so that we can make sure there is no other issues relating to the traction control light and we are not charging for the diagnostic

  Customer Answer

  Date: 09/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do hope that Nissan takes steps to train it's service technicians so that other people are not bullied into buying tires in order to have another problem diagnosed.
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2018. We had the transmission replaced on my wife's 2013 Nissan Rogue due to damage caused from an accident. Nissan of Reno installed a remanufactured transmission. In June of 2023, I noticed a leak from the transmission that **** had installed. . The leak was from a stripped pan bolt. We took it to *********** Nissan, they found the stripped bolt and scanned the transmission and found CVT A count 161 and CVT B count at 107. They also found that the transmission didn't have a cooler assembly as per indicated by NTB16-090. The transmission only lasted ****** miles. *********** told ** that the transmission should have lasted at least ******* miles. It cost us a total of ******* dollars to relpace the transmission. The service adviser ******************************* is available for consoltation on the matter. He even took pictures of the work that was performed. He told us that a transmission cooler should have been put on by Nissan in **** and this would have resolved a lot of our problems. If any questions can be answered by him his number is **************.

  Business Response

  Date: 07/21/2023

  Mr **********; ******* his 2013 to nissan of reno it was because his vehicle was in a collision causing physical damage to the transmission.

  At that time he ran a claim thru his vehicle insurance company which covered the repair.The technical bulletin he is refering to(ntb ******) only states to install a transmission cooler on the vehicle if there is evidence that the transmission has overheated.That is not why the transmission was replaced and there was no evidence of overheating at that time,it was only replaced due to the transmission being physically damaged.

  Nissan warranty on a replacement transmission is 12 months or ***** miles and this client is well beyond that coverage.

  It should also be noted that at the time of the repair we were not the owners of Nissan of Reno.

  we purchased this dealership in Decemer 2019 and are now known as United Nissan reno.

  This repair was done in 2018 

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20301366
  
  I am rejecting this response because: We were informed by *********** Nissan that a transmission cooler had to be installed on the transmission when Nissan of Reno had installed it. ***************************** who is the **************** Manager at *********** ********************** explained that a cooler should have been installed on the transmission. He even has pictures to document things. I do understand that the Nissan dealer in **** has changed ownership, but you would think any dealership prior or present would make this right. I am unsure how to do attachments, but I can make copies and mail them to the BBB.
  

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/26/2023

  we already bresponded to the transmission cooler issue in our last response and secondly we united niissan **** are not the company you delt with

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 Nissan Juke on 8-4 -22.The salesman I worked with lied, and was very deceptive about the vehicle .I was told it had been in zero accidents.I later found out after I sighned a contract that it was in an accident. Also they sold it to me at fair market value wich I later found out out it is in poor condition.I was told the paint job was fine by the salesman, that it just needed to a good cleaning. So I took it to a professional auto detailer , I was told the paint job is totalled , and he can't even buff it out .So I then took it to a body shop, and was told once again that the paint job is totalled, and needs a full body paint so it doesn't rust . The price to paint the entire vehicle, is over half of what I paid for the car. Plus there is a dent in the hood from the accident it was in , that I didn't notice until the body repair shop pointed it out to me. I would have never purchased this vehicle if all this important information was disclosed to me .The fact they lied, and hid the truth about this vehicle is a form of auto fraud .I wanted to get a full refund 3 days after I purchased it, when I found out the truth.All the facts that they did not disclose to me before I sighned the paperwork put a significant loss in the value of the vehicle I purchased .When I called several times I got no where .I was even hung up on by a sales manager named ***** .That is more then unfair, that is misrepresentation, and deceptive.All I wanted was for them to make this right .Either take the vehicle back or refund some of my money since they did not disclose important facts about this vehicle .