Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership is clearly advertising one price online as the actual vehicle price but failing to disclose that the advertised price is only if you qualify for the ** tax credit. They do disclose documentation and vehicle reconditioning fee.

  Customer Answer

  Date: 05/27/2025

  Issue has been resolved. I worked directly with business to get the vehicle for the advertised price. 

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a new 2025 Chrysler Voyager from Sahara Chrysler on Saturday 2/1/2025. We talked to a sales*** about pricing and I specifically asked about dealer discounts, which most vehicles have. I was told there are no discounts, only $1500 in ***ufacturer rebates. I was not happy, but we continued to talk to sales*** and then another *** (closer?). I asked the 2nd *** about dealer discounts, and was again told that there were none. I felt they were playing games with the numbers we were given for the price of the van, and decided to leave. When we got into our car, we were immediadtely surrounded 2 gentle***, one of who said he was the general ***ager and asked us to come back in and he would make it right. We sat down and listened to him tell us about the price, at which time I asked about dealer discounts a third time, and he said again that there were no discounts available. He explained that supply chain issues and COVID had eliminated them. I guess I finally believed them (I had asked 3 times and been told the same answer (no discounts). My wife and are are both in our 70's, so maybe we tend to believe people tell the truth, when asked a question. the real issue comes from me checking the dealer website a few days after my purchase and seeing the dealer offering discounts on the same vehicle I purchased. I sent them an email (to their contact me website asking them to do the right thing and refund the discount amount to me, and explaining why as I did in this note (basically that we were lied to repeatedly). I got no response and sent another email a week later, and still no response, so I am turning to you for help in this matter. I have been lied to and cheated and find this company a prime example of why automobile dealers have a bad reputation. Please help us.

  Business Response

  Date: 03/13/2025

  ***** this is ***** ***** here at Sahara CDR. I spoke with you the day you came in and we did the numbers at the end personally. I would be more than happy to assist you if you wanted to come in and we could go over the figures and documents together. I revisited all of the documents and everything matches on what we agreed to and signed for. You can reach me via email ********************** if you were looking to schedule a time to stop in so we can figure it out together. Thank you *****. 

  Customer Answer

  Date: 03/31/2025

  Yes I did agree to Pay the amount I contracted for, but only being told repeatedily that there were no dealer discounts on the vehicle I purchased, even though the dealer website shows that there were.  I specifically asked about the discounts 3-4 times and was told none existed.  I think lying to a customer is a real problem here.  Please ask the dealer to address this complaint.  I also never received the answereyou said you sent me a few weeks ago.

  Customer Answer

  Date: 04/01/2025

  I see that in the response from Sahara Chrysler, they never deny lying to me about the dealer discounts, that were available, and that I asked about 3 times or more.  Three different people lied to me and told me there were no discounts.  I want them to address this issuue.  That is/was the main reason for my complaint.

  Customer Answer

  Date: 04/21/2025

  I sent you a follow up, after You said you were closing my complaint.  Did you receive my follow up?

  Customer Answer

  Date: 04/21/2025

  I sent you my rebuttal to businesses response on 4/1/2025.  You said you forwarded it to Sahara Dodge.  No response to date, how long do you wait before contacting them again?

  Business Response

  Date: 04/21/2025

  ***** this is ***** ***** here at Sahara CDR. I spoke with you the day you came in and we did the numbers at the end personally. I would be more than happy to assist you if you wanted to come in and we could go over the figures and documents together. I revisited all of the documents and everything matches on what we agreed to and signed for. You can reach me via email @******************************* if you were looking to schedule a time to stop in so we can figure it out together. Thank you *****. 
  

  Customer Answer

  Date: 04/21/2025

  Thank you. I will await their reply.

  Customer Answer

  Date: 04/22/2025

  I still do not see a response to my asking why they lied to me about there being no dealer discounts/rebates available on the vehicle I purchased.  I specifically asked them at least 3 times about them and was told each time that there were none.  Please have them address this complaint.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 22995019
  
  I am rejecting this response because: I still do not see a response to my asking why they lied to me about there being no dealer discounts/rebates available on the vehicle I purchased.  I specifically asked them at least 3 times about them and was told each time that there were none.  Please have them address this complaint.
  
  Sincerely,
  
  ***** **********

  Customer Answer

  Date: 05/16/2025

  so they have no response to my questions about being lied too?  This is certainly a red flag for me and it should be for anyone dealing with this company.  I would have expected a response from them, but they have no excuse for lying to a couple of SENIOR CITIZENS,like they did.

  Customer Answer

  Date: 05/28/2025

  So, am I to assume that Sahara Dodge has no response?  They have had more than enough time to respond.  Are there any other steps to take other than suing them?

  Customer Answer

  Date: 05/28/2025

  So this company will continue to lie to other consumers with no consequences?  This is a terrible company.  They are a ripoff.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 8, 2025 I purchased a vehicle from them and informed them that I would not buy unless I could switch out the power step and bed cover from my old truck to the new one. They said sure that it wouldn't be a problem since they were the same truck and to bring it in on Monday to get it done. When I got there on Monday they said that It would not fit after telling me that it would. I made the request because I have degenerated bone and arthritis in both hips in which I have problems quite often with lifting my legs up. They were also informed this as to why I wanted to do the exchange and was told sure they could do it. There was also a chip on the front right bumper that they were then to fix then also. They told me to come back on Wednesday for that and on Wednesday they told me to come back on Friday. I am getting a complete run around. I do have in writing from them the things that they owe me to complete the deal.

  Business Response

  Date: 02/28/2025

  Hello ******, My name is ***** and I am the *** here at Sahara. I wanted to apologize for the concern and hassle you seem to be going through with this issue. I had **** my sales manager give you a call and he left a voicemail. If you can come by the dealership and meet with me in person I would love to get this figured out and this matter handled so we can make sure you are happy with your purchase and we fix this issue of what was promised to you. 

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandson picked out a car for himself. I went to the dealership with him to co-sign on a car with him. After just being there an hour my grandson drove off the lot with a 2019 car with a $750 down payment. Something Ive never heard of. Come to find out two weeks later I received the credit denial letters in the mail saying that I wasnt approved to even get the car for him. They also never ran his credit to put him on the car either. They never verified employment or checked how much he made. They didnt do their normal due diligence car dealerships do to sell a car. I am 75 years old and I am on social security. With nothing verified and no car insurance or anything else, I was taken advantage of. The car has now been repossessed and I am responsible for paying the whole thing off. The car sales women seemed to have just wanted a sale. I need help to get this off of my name. The company has already sold the car. And now charging me all of the fees of breaking a contract that wasnt even fully explained to begin with. I have already tried to tell the finance company since they have been calling my phone to make me pay.

  Business Response

  Date: 02/20/2025

  Hello ****** I received your complaint and I was curious if you were available to come by the store so we can review everything together? I am here everyday Monday-Friday if you could send me an email and let me know when we could meet. 

   

  *******************************

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: December 14, 2024 Amount Paid: $20,472.39 I purchased a 2018 ***** Civic from Sahara Chrysler Dodge Ram on December 14, 2024, and the experience has been frustrating and dishonest.1.Defective Key Issue:After purchase, I discovered the provided key was defectiveheld together by black tape with non-functioning buttons. The dealership was aware, as the key was already in the ignition during the test drive and when I drove away. Despite multiple visits and promises to resolve the issue, they failed to fix it. They provided two replacement keys, but they werent programmed properly. On January 6, 2025, they finally took the car to diagnose the issue but gave no clear timeline. Ive been left without reliable transportation, and the problem remains unresolved.2.Undisclosed Add-On Charges:I was charged $2,300 for oil changes and tire services that were presented as included. These charges were never disclosed during the sale, and I only became aware of them after finally receiving the full sales contract on January 4, 2025three weeks after purchase. After escalating the issue, the dealership agreed to process a refund, which is still pending.3.Poor Vehicle Condition:The vehicle was not detailed as promised. It was filthy insidesticky surfaces, dust, dirt, and grime everywhere. I had to personally clean it with disinfectant wipes.4.Delayed Sales Contract:Despite repeated requests, the dealership failed to provide the full sales contract until January 4, 2025, forcing me to escalate to management. This delay prevented me from understanding the charges and terms until weeks after purchase.5.Lack of Communication and Accountability:The dealership repeatedly failed to provide updates or follow through on commitments.

  Business Response

  Date: 01/15/2025

  I called and spoke with ******* over the phone today when I received this complaint. We went over the situation and when she originally purchased the vehicle it did have an operable key but the power locks on the remote was not working so we did promise to get her a fully functioning key to make it right. This was put on the due bill and set up for the customer. ******* brought the vehicle in and we cut 2 new keys for the vehicle but for a deeper reason the keys still were not operating the power door locks on the vehicle. The vehicle got sent to a ***** dealership last week so it could be diagnosed by a ***** tech at their service department because it seems it is a computer or electrical issue with the keys not talking to the car. We are at the mercy of ************************* and they are still diagnosing the problem. ******* has already cancelled the 2 products that she no longer wants and does not see the value of. In conclusion of our conversation we are going to make the situation right by customer. She is meeting with me today at 6pm so we can provide her with a loaner vehicle until ***** is complete with diagnosing her key situation and we will be staying on top of communicating with ******* and ***** until the situation is resolved and made right. ******* now has my cell phone number in case there is any other hiccups with completing the transaction and closing this case out to where she can reach out to me directly. Thank you. 

• Initial Complaint

  Date:11/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Chrysler to take care of some issues. We had to leave the car over the weekend and had arranged with Chrysler to pick up on Saturday night at 8:00 pm. ****************** is closed then but the facility is open until 9:00. The ***resentative told us its no problem and that our key will be with a different *** when we come. Well, we get there and there is no one in sight, doors are locked and we are left without a car. We had no choice but to rent a car, because of their lack to fulfill what they promised. When we came back the following week to finally get our car, they refused to cover the rental. We took our car - service was not done yet but parts had been ordered. Communication with this business is close to none. Text is the only way I can reach them (or going down there in person). No one answers the phone and the original *** *** been texting barely responds. Im waiting for him to let us know if theyve changed their mind and will cover the rental, and if the parts arrived, when we should bring it in etc.

  Business Response

  Date: 12/16/2024

  Must of been a break in communication somewhere along the lines when originally picking up the vehicle. Because of the issue and the customer having to come out of pocket on the rental car for the weekend, we did have a check cut and reimbursed the customer of the $236. Customer picked up the check last week and this case should be closed. Thank you. 

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 18th 2023 at the address: ******************************************************************* dodge dealership I was looking for a new vehicle and quality helped test driving a few cars I told my dealer I would be able to put $15,000 down he was excited to hear that and told me that would be a great idea having the loan department look for lenders to finance me I was told I would be able to make a deal for the vehicle after giving him my cash down I got push to sign the agreement I never received paper files instead I was given a USB drive with a PDF file I didn't look at it and didn't think much a year go's by and I refinanced the vehicle and started Asking why I was paying so much for the vehicle told the leader about my cash down payment of $15,000 only to be told they didn't see the cash down on the loan agreement upon trying to make things right by talking with someone at the dealership they only wanted to get me into a new loan they took my money and they made me believe I was getting a great deal with out putting it in to the agreement from the leader theft of thousands of dollars taken from one consumer I can imagine it's happen to others out of the hopes that it's not just me I can't stand around knowing I have been victim to thousands of dollars taken from me theft can't go unpunished and dealers involved in theft of consumers who are unsure about finances can not keep falling victim to theft of cash down payment scams

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been at the dealership for 3 months and its still not fixed ! Charged me ***** to fix one thing and that wasn't the problem! Now they dont answer half of the time and still haven't checked to see what is really the problem. I called the manger left many messages and still no call back its been 3 months and i still dont know whats wrong with my car.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in a Ram Truck. I chose one on line with the advertised price. I then was contacted by a Salesmen in which he quoted me on two new trucks. The stock number matched what was on the web page and the quote. I told the salesman I was going there to test drive the truck a chose. Only problem was the truck that they were trying to sell me was a completely different and in no way was it the one they advertised or quoted me. That is the worst false advertising I ever experienced. So don't waste you time with Sahara Dodge, go to a more repeatable dealer.

  Business Response

  Date: 08/19/2024

  We appreciate your interest in one of our vehicles. Regrettably, the vehicle you inquired about was tagged with an incorrect stock number by our third-party photographer. Fortunately, we do possess photographs of the *** of the vehicle you were interested in, as well as the associated ad price. Mr. ******** also possesses these. It is evident that the ad you selected had the wrong *** number for the requested pricing. We have conducted an audit of our website for similar issues and have rectified this specific error.
  
  Unfortunately, Mr. ******** has left several negative reviews on ****** and Yelp due to this mistake made by our third-party service provider. While we have extended our apologies to Mr. ********* he still appears to be dissatisfied.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22120034
  
  I am rejecting this response because: I showed the salesman the truck that was listed in a screen shot. He never once mentioned that the truck was the wrong one in the picture. I cant believe that Sahara  Dodge does not  check their "3rd party for accuracy," Even with that being said why didn't the salesman mention that it was a different truck before he quoted it?  The Vin number were only off by a few digits and i only glanced at them. Again why did  Sahara Dodge not catch their mistake. I had a buyer for my trade that i had to cancel and the person was not happy. I believe it was bait and switch and Sahara Dodge was fully aware of the "mistake"
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership refused to answer or return phone calls or emails. Dealership has sold and not paid off a truck that I traded in. I am still making payments on a truck I no longer own .The truck I traded in needed 3 transmissions under warranty but the dealership never reported it to carfax and certified it thus giving it a clean carfax. Sales team refuses to return phone calls to repair a new truck and provided parts that were guaranteed at delivery. DO NOT USE THIS DEALERSHIP BEWARE.

  Business Response

  Date: 08/15/2024

  Tried reaching out to client, --I do not see that you reached out to our staff or the sales person since the date of purchase. 

   

  Very sorry that the lien didn't show satisfied on his end. Loan has been satisfied, and there should not be any action needed. 

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22030029
  
  I am rejecting this response because:
  I reached out and spoke to many managers. I spoke to managers in the service ***** finance department, and sales managers. I just received a text from the general manager which I responded to. They are lying saying they reached out to me with no response when I did respond every time. I had to make 5 different trips to the dealership over seven weeks. My complaint was a lot more than just a lien payoff, there were several factors that took way too long to resolve and at an expense of my time and money.
  Sincerely,
  
  *******************