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Business Profile

Travel Club

The Villa Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

Customer Complaints Summary

  • 219 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This a complaint about the extremely difficult and borderline criminal process this company uses to ensure you cannot cancel with them. I bought a trial membership on my birthday, 7/22/22, after basically being held hostage for hours under the clever guise of a "90 minute presentation". They give you breakfast and several alcoholic beverages to loosen you up, and no matter how many times you say no they bring in another manager/developer to pressure you into buying. Well after about 4 hrs of this I bought a trial to just leave as they are holding transportation back to the resort. My intention was alway to cancel immediately, I've spoken to people at the resort, emails, phone calls and have just gotten a massive run around. At this point, this is just one big major scam as I'm not even in the system for what I paid $3000 for. I just want my money back and to be rid of all ties with The Villa Group.

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 5, 2022/07/28) */
    Greetings,

    Please provide your account# or contract# in order for us to assist you further as the information you have given does not match any of our record. Thank you

The Villa Group is NOT a BBB Accredited Business.

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