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Business Profile

Roofing Contractors

Professional Roofing Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late May of last year, I hired this company to repair roof damage that occurred during a severe wind storm. The cost was $3,000 and an insurance claim was filed and paid after the work was completed. The work appeared fine and the issues appeared resolved.Last night, March 31st, 2025, less that 1 year later, ANOTHER wind storm rolled through and caused roof damage in the EXACT same locations as the previous year. Clearly, the work performed didn't fix the original damage beyond cosmetic.When I called them today to inform them and asked them to fix it properly, they told me - in essence - pound sand. There was NO professional warranty for their work and a new claim would need to be filed. They refused to stand behind their work.A company that refuses to stand behind their work does not even come close to earning an A+ rating from the BBB.

    Customer Answer

    Date: 04/21/2025

    I would like to withdraw my complaint.  I was contacted by the company and they resolved my issue to my satisfaction.

    Thank you for your help in this matter.  Your contact to them for response triggered the action necessary.

    Please feel free to verify with my by phone at ************.

    All my best,

    **** *********

    Business Response

    Date: 04/22/2025

    Attached is the response to the complaint. 

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired them to install new roof on home. Due to shoddy installation the roof leaked and created over $1k worth of damage to drywall in garage. And after all this time estimate to repair damages is $1,000 to repair damages a number derived from estimator they sent out. And Profesional Roofing Services is only offering $400.00 towards repairs. There has to be something that disabled retired life long residents can fall back in. In other words we need your assistance.

    Business Response

    Date: 01/22/2025

    As part of the investigation **** and our team requested a water test be administered. Our request was denied by the homeowner. However a compromise has been reached. Please see attached letter. 

Professional Roofing Services is BBB Accredited.

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