We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

STK

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business advertises a night out menu on their instagram page with no restrictions. Upon arriving at the Vegas location, they did not want to honor the promotion. We felt this was false advertising to lure people to their business but failing to honor the promotion. We cancelled other plans to obtain this offer and felt cheated upon arriving and being denied the offer. We feel this is an unfair business practice and request to be compensated for the additional expense we had to incur.

    Customer Answer

    Date: 02/02/2024

    STK has contacted me and they have remediated the concern. I would like to remove the complaint.

    Thank you for your assistance in this matter - much appreciated.

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 1,2022 myself and 2 others dined at STK ********************. When it was time to pay for our bill, the waiter handed us a bill, later to find out it wasnt our bill. The waiter brought our cards back saying he gave us the wrong tab. My party of 3 then paid or correct bill. On Oct 4th,2022 I saw a charge was ran on my account for $253.67. That was not my meal price, however that was the total of the first bill he brought out that belonged to another stable. I went to STK on Oct 4, and spoke to the general manager *********. She advised me she would reverse the charge. I have emails she has not responded to, and the charge is still on my account along with over draft fees. It has now been 2 weeks I need my money back for they received double pay

    Business Response

    Date: 11/21/2022

    Good Day, 

    First of all I'm a bit confused as to why this is coming from the BBB in ****** when it is for our STK in *************, **.  

    Secondly, we have been reaching out to the guest on numerous occasions by our Director of Operations and  haven't been contacted back by the guest to try and help resolve this matter.  

    We would be happy to resolve this with the guest; however, will need the guest to reach out to our Director of Operations who has been reaching out. 

    Best, 

    ***************************

     

     

STK is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.