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Business Profile

Plumbing Renovation

Vegas Valley Plumbing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refused to complete repairs after the same problem returned after 3 days. Never gave an estimate or a receipt, promise by email.

    Business Response

    Date: 09/30/2024

    Customer called Vegas valley plumbing out in regards to a "low water pressure"
    When we arrived we recommended changing the water softener, and the PRV. Customer did not want to replace the water softener at that time, and chose to replace the PRV for the amount of $525.00. The customer agreed and signed invoice which was paid by credit card on 9/23/2024.
    Customer then called back on 9/27 stating that the work we did was not working, We sent a technician out to take a look at said issue and recommended again to replace the softener. Customer claimed that we replaced the head of the water softener which we did not do. Customer also claims we did not replace the PRV which was indeed replaced. We have before and after photos. Customer then got aggressive with our technician when we were there trying to asses the said issue, and we were unable to do anything further because customer was very irate and wanted us to leave the property. Water softener needs to be replaced due to the softener being installed incorrectly from home owner.
    We tried to speak with him and let him know exactly what we did and why, but customer was combative and unable to satisfy.
    Vegas Valley plumbing completed the work we were hired to do, and the work we completed is working as it is supposed to.

Vegas Valley Plumbing, LLC is BBB Accredited.

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