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Business Profile

Locksmith

King Key Locksmith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service was 8/14/24 I paid $350 to get a new key made for my car.someone from this company came and made a new key, the removed the part where the key gets inserted to create the new key.A new key was made and now, a week later the car when the key its inserted it does turn on but after 1 second it turns off saying that the key is not detected.I called the company since Monday and open a ticket. Today is Wednesday and the technician has not yet contacted **** called the office numerous times and days and I get the same answer. "Its out of of my control" answer, and have the technician call you back.

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the locksmith to change a part for me, He came out once and essentially did not fix the problem. We engaged into a debate for the services that he said he provided. He left and removed our old part from our car and took his new part. I called him back so I can get my old part back and he asked that I prepay him for the service so I did and he never came back to provide the service. I have asked for a refund plus my old part back and the business has failed to get me either.

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were quoted $100 for a locksmith to come to our house and allow my friend access. We were out of town and had a fire hazard left on. He came and said he has to break the lock to allow access, which is fine and we agreed but he did not state that would cost $500 more to do so. And the lock is worth $15 but we were charged $130. We were never quoted a different number beyond $100. He also came in an unmarked car and wore regular clothing, nothing showing he was with a company. He then sent an invoice for $694 and would not allow my friend to leave our house until we paid via Venmo. I called the office to confirm and she then said, its only a starting price. And was very argumentative and hung up me. We paid the price so my friend could leave, but then she called us and informed he kept a key. He gave her one key, this man, ********************* still has a key to enter our home at any time as all ** deadbolts come with 2 keys. We have video evidence of this interaction as well. I reached out asking for the other key to no reply. We were not provided a price, completely blindsided, and now to think this company could give away a key to our home knowing we are out of town. Also, looking through previous reviews many others with this exact issue were charged $180. It seems like ****** chose a random price to send, and held my friend hostage until the money was sent. Including a screenshot as well of their unprofessionalism with a previous ****** review with a similar issue charged remarkably less than what we were charged.

King Key Locksmith is NOT a BBB Accredited Business.

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